Perillo BMW

Very poor service followed by finding out that half of the employees are not bmw certfied. Also found some of the work not even done had done over at r and n independent repair the employees are not bmw certfied. Also found some of the work not even done had done over at r and n independent repair More

HI went to perillo bmw because they had a certified 2008 x5 with 19k that I was interested in. I ended up buying this truck instead of a new jeep because I was told how awesome a certified bmw was. Little d x5 with 19k that I was interested in. I ended up buying this truck instead of a new jeep because I was told how awesome a certified bmw was. Little did I know this was not the case...As much as I love my vehicle it managed to be in the shop 4 times within the 2.5 months I owned it. The major reasons the x5 was in the shop was for brakes, lights, noises in the trunk, and a random loss of engine power which almost created an accident. By the fourth time I tried to get a hold of a manger. I had to stalk this person in order to speak with him. I was on vacation emailing and calling which ended up taking 4 business days to hear back. My car has now been in the shop for 10 days, they cannot find the problem. The service manager was very informative about the other problems and yet can't explain the loss of power. The manager seems to be giving me the run around and has yet to ease my mind about this issue. Customer service is terrible!!! Also if you do have a problem and want a loaner car prepare yourself for a 2 week wait. I would suggest the orland dealership for maine issues. Good Luck! More

If you care for your vehicle... or are concerned with how a dealer will behave when somthing doesn't go quite right, DO NOT TAKE YOU CAR TO PIRELLO BMW!!! a dealer will behave when somthing doesn't go quite right, DO NOT TAKE YOU CAR TO PIRELLO BMW!!! More

simple, very good experience in buying a new BMW. Mahmoud, was low pressure and friendly and Joe Jr. made a personal stop bye to congratulate and share his contact should it ever be needed. He also s Mahmoud, was low pressure and friendly and Joe Jr. made a personal stop bye to congratulate and share his contact should it ever be needed. He also stressed the family business aspect which was important as well vs. another higfh volume dealership where your just a number and its just a car. Not what I expected at all for doing business in the city and a welcome surprise! More

I got my 650ci preowned at the Perillo preowned store off Diversey in Lincoln Park. I've only been to the BMW store for my scheduled maintenence. Although they are a busy downtown dealer the service advisors Diversey in Lincoln Park. I've only been to the BMW store for my scheduled maintenence. Although they are a busy downtown dealer the service advisors are good at what they do. My service advisor was informative and concerned with my car and my experience. More

Again, they deserve 0. BMW, if you can hear from us, you Again, they deserve 0. BMW, if you can hear from us, you must do some actions. The most sucks service, worser than Hundai sevice level. (-) The m Again, they deserve 0. BMW, if you can hear from us, you must do some actions. The most sucks service, worser than Hundai sevice level. (-) The most recent event, Perillo guys called my insurance company, claim they need supplimentary repair to my car, then never reach me. My insurance sent the check to them, luckly they also sent a letter to me. Otherwise I never know those guys already got money. then I tried to call them, but can NEVER reach the guy! Now, it is almost a month after they got money! (-) In the past years, since this is the only BMW downtown dealer, I have to use it. a. No car wash sometime. b. Steal the money I put in the car (nearly always) c. Can not lend car, even when my car is a long service like 2 weeks. d. A couple of times, forget to put some PARTS BACK in the service! e. Once, I got the car with WARNING blinking in the car, said air bag isn't working after a "Car Window Service". The guy just drove the car to me, ignoring those big warning, and tell me "you are all set !" f. Another time, I got the car with 3 of 4 windows can not close!! I bought my car in a suburb BMW dealer, they really treat customer like god, and I really enjoyed the excellent service, but last 3 years in Perillo really like a bad dream! More

Awesome experience servicing my 760 there. I will be back for all future purchases and service request. I highly recommend giving Perillo a chance, Perillo SR. is a very good man that has accomplished a grea for all future purchases and service request. I highly recommend giving Perillo a chance, Perillo SR. is a very good man that has accomplished a great amount in the automotive industry and it shows in showroom. More

I've been a customer of Perillo BMW since 2006. I purchased a new 2006 BMW 330i from Field's BMW and was extremely disappointed by their sales team and their service team. They seemed very defensive purchased a new 2006 BMW 330i from Field's BMW and was extremely disappointed by their sales team and their service team. They seemed very defensive about every issue. I was then referred to Perillo BMW and when I first walked in, I felt like an old friend. They were very efficient and helpful and when told about a continuing problem that Field's was unable or unwilling to fix, they told me they would call BMW and open a ticket for the issue. Later in the day, they said they had a fix. They updated all the software on the car (which took overnight to complete) and the issue was gone. They seemed excited by the challenge to fix the car, not put out by it. Every experience with service after that was equally as efficient and pleasant. And I'm not that easy to please. I guess it's not that I'm not easy to please, it's that I don't accept complacency. I was so pleased with the folks at Perillo, that when it came time to purchase a new car, I had no hesitation to visit their sales floor. I worked with Beverly West. What a dream she was to work with. She was as excited about my new car as I was. She is a genuine professional. I have only had to bring my car in twice for scheduled service, but each time it has been flawless. I highly recommend Perillo BMW and if you meet Beverly, tell her Troy said "hello". More

My entire Perillo experience was great because of two words: Ken Reffsin. This guy is AMAZING. He is the BEST sales rep EVER! He goes above and beyond in every aspect. He has consistently given me the words: Ken Reffsin. This guy is AMAZING. He is the BEST sales rep EVER! He goes above and beyond in every aspect. He has consistently given me the BEST prices of ANY other dealer. He really CARES about his customers and maintains an excellent relationship because of great follow-up and attention to detail. If you want to buy or lease a BMW and sleep peacefully at night - buy your car from Ken Reffsin at Perillo BMW. While Ken is in SALES he is ALWAYS there for his customers and will interact with the Service Dept. if necessary to assist his customer every step along the way. 5 Stars for KEN REFFSIN. KEN IS THE BEST IN THE BUSINESS! More

Verry bad,bad Customer Service.Absolutly unprofetional.Never give you a strait answer.When you call to ask questions they get mad at you.I payd the car i full and three weeks nobody can answ unprofetional.Never give you a strait answer.When you call to ask questions they get mad at you.I payd the car i full and three weeks nobody can answer me what options the car has and when i,ll get the car i bout.I ask the manager( Saleem, Beg) to change the seals person Vanessa because of her rootness hi did not.All they ask is to give them the money. If anybody read this ,think before you bay a car from Perillo BMW. VERRY,VERRY,VERRY BAD More