Perillo BMW

Perillo BWM always ranks high in customer service. I've had my car serviced with Perillo for the last 3-4 years. I continue to take my car to Perillo and to rank them highly in their service because t I've had my car serviced with Perillo for the last 3-4 years. I continue to take my car to Perillo and to rank them highly in their service because they earn it. Here's what they do really well: 1) they are respectful to customers 2) they understand that time matters and people have difficult schedules; consequently the staff work to find ways to accommodate customer needs concerning loaner/rental cars 3) they communicate with the customer - you always know what's happening with your vehicle (problems, recommendations and cost, timeline for completion) 4) one person oversees your vehicle from start to finish - you have a direct contact for the person responsible for your vehicle Thanks! More

From the movement I entered the service entrance and had Nannette take care of me to a follow up today(01-21-14) after multi calls between Peter (sales)and myself last night ending with the purchase of my n Nannette take care of me to a follow up today(01-21-14) after multi calls between Peter (sales)and myself last night ending with the purchase of my new/used 2011 BMW x3. Peter could not have been more helpful with r "stress-free"transaction. Alex my financial person to Holly and the other lovely woman in middle section on the the floor in show room could not have been nicer and knowledgeable of all my probably silly questions I asked. . I would not hesitate to refer Peter to other of my family members and friends. This being my second purchase within 3 1/2 years at ur dealership I will be back. Again thanks to Peter and ur wonderful staff for the wonderful purchase experience. Janet merel More

I really struggle to trust the service department at Perillo. They always seem to have some sort of problem with our car. We rarely have to bring it in for service and there is never anything wrong with Perillo. They always seem to have some sort of problem with our car. We rarely have to bring it in for service and there is never anything wrong with it. The most recent visit today was for a recall that should take an hour. We were still required to drop our car off early in the morning. Everything was completely fine with the car when it was dropped off. At 3:15 we received a call saying the car was ready...and, that there was a nail in the back tire. What? A Nail? How did that happen? We live literally blocks from the dealer. The tire pressure monitoring system was fine at 8:00 a.m. We were told it would cost $320 to replace the tire. We asked, can you plug the tire? She said "No, you have run flat tires and the manufacturer doesn't allow us to repair the tire. The tire needs to be replaced." We don't have run flat tires by the way. I said we would pick up the car without replacing the tire. When we picked up the car, the tire pressure monitoring system noted that the rear tire was low on air. So, we went to a local tire shop and for $15 plus a $5 tip they repaired the tire by putting in a plug. I'm not saying Perillo put the nail in the tire. I am saying it's very odd that we've had these tires on the car for a year with no issue. We go to the dealer for service which takes less than five minutes driving, and we apparently got a nail in the tire. If the nail had been in the car prior to this morning, the tire pressure monitoring system would have indicated a loss of air. WE WILL NEVER, EVER GO BCK TO PERILLO AND NEITHER SHOULD YOU. Find a good local BMW mechanic or go to one of the suburban dealerships who don't take advantage of you. BTW...we went to All Day Tire Shop on Division and they were absolutely wonderful and repaired the tire in less than 10 minutes! More

Brad is a great SA. Easy to work with and always addresses all of the concerns. Perillo is busy so book a loaner a week in advance, if you need one. They have great master Techs, especially Mike K. addresses all of the concerns. Perillo is busy so book a loaner a week in advance, if you need one. They have great master Techs, especially Mike K. More

I recently bought out my lease on my 3 series BMW from Perillo BMW. I have done lots of business with them in the past but this experience was beyond extraordinary. My sales specialist Peter Mers was so Perillo BMW. I have done lots of business with them in the past but this experience was beyond extraordinary. My sales specialist Peter Mers was so helpful and was completely looking out for my best interests. He took amazing care of me and my car and got me a great deal! I am so happy that I contacted Peter at Perillo before I gave back my car because he made it so that I was able to keep my car at a very affordable price and with continued great service and warranty as well. I think Peter went above and beyond for me and I don't see that very often when dealing with car dealerships. I was very impressed by his kindness and willingness to help. I just can't say enough about how great an experience this was and how happy I am with Perillo and Peter Mers in particular. I highly recommend going to Perillo to see Peter. Such a nice guy! More

Our experience in dealing with Saleem (sorry I do not know his last name) and Sebastian was absolutely great. Saleem worked with us on the price, while Sebastian worked with us on the car, color, feature know his last name) and Sebastian was absolutely great. Saleem worked with us on the price, while Sebastian worked with us on the car, color, features, etc. I would recommend the dealership and in particular both Saleem and Sebastian to any one. More

Not only is the quality of work excellent at Perillo, but the people that I have worked with are superb. They are helpful, friendly, honest, and go out of their way to see that my needs are met. Frankly, my the people that I have worked with are superb. They are helpful, friendly, honest, and go out of their way to see that my needs are met. Frankly, my experience at Perillo is unquestionably the highest level of customer service that I receive at any establishment of any type with whom I do business. Henry Fogel More

Perillo BMW had a car advertised that we wanted to buy. We called and spoke with Peter Mers. After making an appointment to see the car that afternoon we arrived to a very friendly dealership in the city. We called and spoke with Peter Mers. After making an appointment to see the car that afternoon we arrived to a very friendly dealership in the city. Peter greeted us with all the information and the car ready for a test drive. Peter is a very gracious, low-key, well informed person who took us smoothly through the purchase process. We will work with Perillo again. More

Mahmoud Parsa was friendly and helpful in our purchase of a used BMW 535ix. All of our questions were answered online and by phone. We only visited the dealership once to pick up the car. When the battery a used BMW 535ix. All of our questions were answered online and by phone. We only visited the dealership once to pick up the car. When the battery was found to be low, Mahmoud had the service department install a new one. We never had to ask. I am an old type A that hates car dealerships in general. I would definitely buy from them again. Jerry R Fox Lake, IL More

I think any car dealership experience largely depends on the single point of contact you have: the sales associate or the service adviser. I read some good reviews about Frank Billman on this site, and sp the single point of contact you have: the sales associate or the service adviser. I read some good reviews about Frank Billman on this site, and specifically requested him to be my SA. Best decision I made in my new car purchase plan! Frank was extremely down to earth, honest, patient and intelligent. No BS or upselling. He came to meet me on his off-day, and converted me from a MB fan to a Bimmer. Just out of college for two years, I was probably one of the poorer clients of Frank, and only interested in the 3 series, but no pretentiousness or impatience from him at all! He's the most friendly and down-to-earth car salesman I've ever dealt with. Pricing is very competitive (do your price discovery beforehand!), no pressure sale. Very little back-and-forth negotiations with the sales manager to reach a mutually agreed price. No hidden cost. Finance lady was very efficient, too. No pressure sale when I declined extra protection plans and insurance. Took me probably ten minutes to finish all the paperwork. Great smooth experience. Even though the service department seems to get bad reviews, I think I'll still give it a shot, since Frank should be able to find me a good service advisor, and he also offered to secure loaner cars if I come in for service. Will definitely buy from Frank again if I need a BMW in the future. More