Perillo BMW

Louis has been professional and competent. He said he would get back to me today. It is still early but nothing yet. My contact is not listed among the names below. He said he would get back to me today. It is still early but nothing yet. My contact is not listed among the names below. More

I purchased a used 2015 BMW w/ 57k miles. Within 2 weeks it started acting up. I scheduled a service call to find out what's wrong. Before the service appointment the car broke down leaving m Within 2 weeks it started acting up. I scheduled a service call to find out what's wrong. Before the service appointment the car broke down leaving my son stranded on the highway in the middle of the night. I'm told the battery was dead and needed replaced, and the alternator also needed to be replaced to a sum of just under $3,000. The tow truck cost over $100. I PAID OVER 20k for this car for my 2 children. I asked that Perillo pay the cost of my battery and tow since I had owned the car for less than 1 month. I was told NO! Perillo's not going to cover the charge. I told Mark about the Consumer Fraud Act which protects consumers like us and the U.C.C. laws which also protect us from bad businesses. MARK SCHNEIDER told me this was my fault and I should talk to my lawyer. I told him I AM a lawyer. Not only did they lose what could have been a few years of service but lost me as a first time customer. Guess I'll call my attorney as he recommended. More

Great customer service purchase process was easy and expedient would definitely recommend doing business with this dealer expedient would definitely recommend doing business with this dealer More

Sebastian and Devon were great to work with and made us feel comfortable with the purchase of the vehicle. feel comfortable with the purchase of the vehicle. More

A deeply hurt customer's complaint with the Perillo BMW Service Center in Chicago. I recently had a deeply disappointing experience with the Perillo BMW Service Center in Chicago. If I were to rate the Service Center in Chicago. I recently had a deeply disappointing experience with the Perillo BMW Service Center in Chicago. If I were to rate their service, it would be 0 stars because I found the service personnel to be dishonest and irresponsible. I brought my X5 in with some issues that needed addressing, but unfortunately, they were not handled with the care and honesty that I expected. Even though I paid $750 for the left rear side window replacement, I discovered inexplicable man-made scratches on the entire left side of my car on the second day after the service,which may have been caused by rough repairs. To make matters worse, the foreman named Stefan was very rude and unhelpful. He shirked responsibility for the scratches and dismissed my complaints because I had no evidence to back them up. I continued to complain for several months, but unfortunately, there was no resolution to the issue. Eventually, I tried to make a simple repair of some scratches that could be touched up at Perillo. However, during the service, my car was moved to an area that lacked effective monitoring for approximately 40 minutes. After the service was completed, I was informed that they found five new, similar scratches on the other side of my car. Even though they were very new, Perillo was trying to convince the customer that all the scratches were natural,leaving the customer feeling embarrassed and upset! I want to warn others to be careful when using this service center. It appears that your car may not be repaired and maintained responsibly, or even vandalized based on some kind of malicious intent. The service center denied and ignored the problems I found, and Stefan's attitude was very rude and disgraceful. More

Great and efficient customer service experience. Love my new BMW X5 and will be a repeat customer. Love my new BMW X5 and will be a repeat customer. More

Mark Schneider is a class act. He is the general sales manager and it is abundantly clear to me why he is the general sales manager - because he knows how to treat buyers such as He is the general sales manager and it is abundantly clear to me why he is the general sales manager - because he knows how to treat buyers such as myself. He was fair, honest and a pleasure to work with. Mike Fezatte was also a very capable salesman and a pleasure to work with. I had a really great experience at Perillo BMW in Chicago and I am very happy. More

Had a great experience at BMW Perillo buying a 2020 X3. mike F took great care of me! mike F took great care of me! More

I’m a former multiple Mercedes owner and now a proud first time BMW driver. I love my new hybrid! Special thanks to Anthony for boosting my confidence. He patiently and thoroughly taught us about operat first time BMW driver. I love my new hybrid! Special thanks to Anthony for boosting my confidence. He patiently and thoroughly taught us about operating our new car. The overall experience was professional, seamless and surprisingly fast. More

I am leasing a 2020 X3 that is still under warranty. Perillo BMW refused to replace a defective key fob that had failed THREE times leaving my wife stranded each time. I took the vehicle to the service Perillo BMW refused to replace a defective key fob that had failed THREE times leaving my wife stranded each time. I took the vehicle to the service department twice, the battery was replaced, and I was told that it passed diagnostics. So I am just waiting for it to fail again. At least the service manager showed me how to access the vehicle with a dead key fob. I will not be doing business with Perillo BMW again. More