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Perillo BMW

Chicago, IL

4.1
477 Reviews

1035 North Clark Street

Chicago, IL

60610

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Showing 477 reviews

April 25, 2014

Best Service Ever! Alex in service was the absolute best from start to finish..Very courteous, insightful and prompt! Would continue to work with him personally on any o More

by isis1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander in service!
Apr 28, 2014 -

Perillo BMW responded

Thank you for your compliments on Alex! We are proud to hear that he took great care of you and it's excellent that you would come back and work with him again. Please let us know if you ever need anything else!

April 25, 2014

Good service Making an appointment, bringing in car, being updated on sercices needed and car pick up were all top notch. I think we might have been able to get a More

by Jabaay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danette Surges
Apr 28, 2014 -

Perillo BMW responded

We are glad to hear that your experience was such a positive one in all aspects! It makes us proud to hear that you trust our dealership and we appreciate your business. We hope to see you again in the future!

April 18, 2014

Pleasant Experience Thank you Albin for making my visit very pleasurable and helpful with the service. You will see more of me in the future for servicing my vehicle. More

by JHigueros
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albin Guzman
Apr 22, 2014 -

Perillo BMW responded

We are glad that Albin took such great care of you and gave you a positive experience! Thank you for choosing Perillo BMW and we appreciate your compliments. We are looking forward to working with you more in the future!

April 12, 2014

Superb service My service at Perillo BMW was superb and professional. I was informed of all repairs and recommendations throughout the service visit. The transition More

by Mzaka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danette Surges
Apr 14, 2014 -

Perillo BMW responded

That's what we like to hear! We are glad you were kept informed during your service experience and didn't experience any complications throughout the process. Thank you for choosing Perillo and we hope to see you again in the future!

April 10, 2014

Great Service I brought my new BMW X3 in for a drivetrain malfunction error and worked with Alex. He called me several times throughout the day to keep me updated o More

by mmgryko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Padalko
Apr 11, 2014 -

Perillo BMW responded

We are glad to hear that Alex was responsive and kept you updated throughout your process. It's great that you also received such great treatment and service. We are happy that we could get your car back on the road in a timely manner and appreciate you choosing Perillo. Thanks for taking the time to share such kind words about your experience and we hope to see you again in the future!

April 06, 2014

They were obliging in fitting me in within within 24 hrs. Friendly and efficient car returned cleaned and appears well serviced. Contacted me when ready for pickup. More

by ddunne100
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Apr 08, 2014 -

Perillo BMW responded

We are glad we could accommodate you on short notice and get your car fixed up! Thank you for choosing Perillo and trusting us to take care of you and your vehicle. We hope you will come back again in the future!

April 01, 2014

Being Taken Care Of My 335i convertible was in the prior week. The same problem reoccurred where the car started shaking and would hardly go and then died out with an "e More

by ronsteer549
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hugh Kufel
Apr 02, 2014 -

Perillo BMW responded

We are happy to hear that Hugh and our staff could get your car troubles figured out and provide you with great customer service! We certainly do appreciate him and your business as well. Thank you for taking the time to write this review. Please let us know if there's anything else we can do for you!

March 20, 2014

I have an 07 BMW that has been very problematic but these service people and this service department are awesome. They have treated me beyond my expectations. My car has spent about 5 weeks in your shop in More

by Oconnoj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario DeStefano, Bradley Inguagiato, Danette Surges
Mar 31, 2014 -

Perillo BMW responded

Jim, we truly appreciate your kind words and you taking the time to write this review! It makes us proud to hear that we have exceeded your expectations and that you trust us to always take care of you and your vehicle. We thank you for always choosing us and hope we never let you down. Thank you for your recommendation and please let us know if there's anything else we can do for you!

March 15, 2014

After being quoted about a week for repair, I did not get it back for a month. My car had snow on it when it was returned. Repeated attempts at communication were unsatisfactory( I'll call you back in 5 min More

by pookeypookey
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
j Morsy a Brown
Mar 31, 2014 -

Perillo BMW responded

We are sorry to hear that you were not fully satisfied with your experience at Perillo and that there was some confusion in the communication. We try to get our customers in and out as soon as we can and give them fair estimates on when we will have their vehicle finished. We apologize for those not being accurate for you and for any inconvenience caused. Either J Diaz or Israel Rodriguez will be reaching out to you to assist you in any way they can. Once again, we are sorry for your negative experience and hope you will give us a chance to make this up to you.

March 05, 2014

The "Great" ratings provided in the review are mainly based on working with Saleem. It is always a pleasure to lease my vehicles at Perillo BMW due to the superior service that Saleem provides. More

by alicechibmw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saleem, Ken Reffsin
Mar 07, 2014 -

Perillo BMW responded

We are so glad to hear that Saleem always takes such great care of you! We hope we can continue to meet your expectations and look forward to working with you again!

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