Perillo BMW

Superb service My service at Perillo BMW was superb and professional. I was informed of all repairs and recommendations throughout the service visit. The transition My service at Perillo BMW was superb and professional. I was informed of all repairs and recommendations throughout the service visit. The transition to loaner vehicle was extremely smooth and I was back to work in no time. More

Great Service I brought my new BMW X3 in for a drivetrain malfunction error and worked with Alex. He called me several times throughout the day to keep me updated o I brought my new BMW X3 in for a drivetrain malfunction error and worked with Alex. He called me several times throughout the day to keep me updated on the status and diagnosis of my car. I really appreciated that he kept me posted and didn't leave me wondering for a few hours. He was extremely friendly, welcoming, and made the whole process of leaving my car overnight a peice of cake. The issue was resolved quickly. I'd love to work with Alex again. Perillo has excellent customer service! More

They were obliging in fitting me in within within 24 hrs. Friendly and efficient car returned cleaned and appears well serviced. Contacted me when ready for pickup. Friendly and efficient car returned cleaned and appears well serviced. Contacted me when ready for pickup. More

Being Taken Care Of My 335i convertible was in the prior week. The same problem reoccurred where the car started shaking and would hardly go and then died out with an "e My 335i convertible was in the prior week. The same problem reoccurred where the car started shaking and would hardly go and then died out with an "engine not functioning" sign on the navi screen and then a 'needs service soon' on the dash. Then I restarted the car and drove to the dealership. Hugh immediately got me a loaner (on a Friday afternoon). You kept the car for a week and replaced a sensor after replacing a power pump the week b4. I must say that Hugh is the BEST service advisor I've ever had anywhere. You're lucky to have him on your staff More

I have an 07 BMW that has been very problematic but these service people and this service department are awesome. They have treated me beyond my expectations. My car has spent about 5 weeks in your shop in service people and this service department are awesome. They have treated me beyond my expectations. My car has spent about 5 weeks in your shop in the past year and a half. A loaner car and going to BMW for considerations each time has built such a trust in BMW service that I am looking for another BMW, something one might not do after a gambit of product failures. I would highly recommend Perillo BMW service. Jim OConnor More

After being quoted about a week for repair, I did not get it back for a month. My car had snow on it when it was returned. Repeated attempts at communication were unsatisfactory( I'll call you back in 5 min it back for a month. My car had snow on it when it was returned. Repeated attempts at communication were unsatisfactory( I'll call you back in 5 minutes and no call back). Oil change took over a week to complete after not being remembered being requested. ("We can top it off" .Promisewd car at !pm, went in at 4 to retrieve and not ready Waited 15-20 minutes for my car to be brought down from the roof even though I called in prior to picking up. The body work that was done was excellent. More

The "Great" ratings provided in the review are mainly based on working with Saleem. It is always a pleasure to lease my vehicles at Perillo BMW due to the superior service that Saleem provides. mainly based on working with Saleem. It is always a pleasure to lease my vehicles at Perillo BMW due to the superior service that Saleem provides. He always provides accurate and quick feedback. Thank you for the great service! More

Alex was professional as always. Car was ready as promised, washed and looking good. Alex at Perillo BMW is who you want to see when booking an appointment. He doesn't overwhelm you with information promised, washed and looking good. Alex at Perillo BMW is who you want to see when booking an appointment. He doesn't overwhelm you with information to confuse but rather advises what will be done and when it will be ready. Go Alex! More

Service was was great and was completed on time and with satisfaction. Alex (customer service) was very knowledgeable and very easy to work with, so I would like to give him my praise. satisfaction. Alex (customer service) was very knowledgeable and very easy to work with, so I would like to give him my praise. More

Albin when above and beyond the scope of the job to unsure my flat tired was fixes on time and appropriately priced given that run-flats are some of the most expensive tires. I was really happy with th unsure my flat tired was fixes on time and appropriately priced given that run-flats are some of the most expensive tires. I was really happy with the experience and would recommend him to others looking to service their vehicles in Chicago! More