Perillo BMW | Page 36

Awesome Customer Service Thank you to Mario at Perillo BMW. What a terrific experience on my BMW. I could not be happier and with the professionalism and communication. Thank you to Mario at Perillo BMW. What a terrific experience on my BMW. I could not be happier and with the professionalism and communication. More

Outstanding service I had a problem with my car recently. Called Danette Surges in the service department and everything was taken car of expeditiously and she set up a I had a problem with my car recently. Called Danette Surges in the service department and everything was taken car of expeditiously and she set up a loaner car for me as well. She always kepte me posted on the status of my car and was easy to contact for any questions that I had. Danette is the best!!! More

Very Good Service Ken Cepican was always curteous and helpful, and told me everything that was going to happen and when. He followed up via phone, managed a third-party Ken Cepican was always curteous and helpful, and told me everything that was going to happen and when. He followed up via phone, managed a third-party communication and provide additional maintenance tips for the future. More

Excellent Experience...as usual... :) An oil change this time...but it was done quickly. My car was ready before I had requested it, and they were even able to do a recall on the passenge An oil change this time...but it was done quickly. My car was ready before I had requested it, and they were even able to do a recall on the passenger airbag that I thought I would need to return for at a later date. Great job to all, and most particularly to Alex, the service advisor, who made it happen. More

My Perillo Nightmare I had European delivery of a 2015 X1 earlier this year. When it arrived at Perillo from Europe and I took delivery, several items that belonged in I had European delivery of a 2015 X1 earlier this year. When it arrived at Perillo from Europe and I took delivery, several items that belonged in the car were missing (cup holder, iPhone bracket). The car was not properly tested either - the BMW Assist has never worked. Repeated calls to BMW have not gotten the problem resolved. Three weeks after delivery, I was struck by another vehicle, damaging the rear driver's side door. You have had the car for repair now since Wednesday the 17th. I understand the replacement door arrived Friday. The estimate provided the insurance company did not have 48 hours of labor on it - I should have had this car returned to me by now. The salesman also instructed the service department about the broken BMW Assist system. Was it repaired? I don't know - Mr. Israel Rodriguez your service manager refuses to return my call or respond to my emails. Then today I found out a much more serious problem. Because this is a brand-new 2015 vehicle, when the car was damaged I wanted to have the best possible repair - hence my taking it back to the dealer for the body work. The body shop manager Mr. J. Diaz has been mostly hiding from me, and when I went to the dealership today (two days after the car was supposed to be ready, it still wasn't) Mr. Diaz continued his deception and false promises. I've tape recorded his employees when they've made these false statement. But then to my surprise, the Managing Director of the dealership Trish Perillo Inguagiato tells me that Perillo BMW doesn't own "Perillo Collision Repair". It's a completely different company, and has nothing to do with the BMW dealership! This despite me being told by both the salesman Alan Sahagian and the estimator Aaron that this was part of Perillo BMW! I asked to meet with the service manager Israel Rodriguez, and a different guy came out and tried to pretend he was him. And finally demanding to see Mr. Israel Rodriguez, he continued the deception instead of honestly admitting he couldn't do anything because the body shop is owned by someone else! Perillo apparently gets a lot of angry customers, because this service manager has a guy who acts like his bodyguard. I'm regretting my change from 15 years of Audi ownership to BMW. I never had such poor service from Audi. I buy new cars every couple years. That's the end of my BMW experiment. They people are ethically challenged. More

Quick stop of windshield wipers and oil I stopped in the other day just to have some new windshield wipers install and get a little oil. Even though the service center was very busy as usua I stopped in the other day just to have some new windshield wipers install and get a little oil. Even though the service center was very busy as usual, Alex was very helpful and took the time to make sure everything was taken care of correctly. Thank you Alex! More

Great service team here. A huge thank you to Angelo for always delivering a high level of customer service! Angelo is always courteous, helpful, and goes above and beyond to e A huge thank you to Angelo for always delivering a high level of customer service! Angelo is always courteous, helpful, and goes above and beyond to ensure 100% satisfaction. I've always had a great experience at Joe Perillo and will continue to bring my car here for service. I'd highly recommend and many thanks to Angelo for making my experiences pleasurable More

Always a pleasure. Brought car in for service. Was given loaner. I was updated pretty much daily on status of car. Car was ready and was switched out with loaner. Se Brought car in for service. Was given loaner. I was updated pretty much daily on status of car. Car was ready and was switched out with loaner. Seamless process. Always a pleasure dealing with the guys at Perillo. ALL dealers should take a lesson from them on customer service. More

Emergency Service I had an issue with my car, and needed it resolved and turned around in a matter of hours. Perillo was able to do this, and do it well. So thankful I had an issue with my car, and needed it resolved and turned around in a matter of hours. Perillo was able to do this, and do it well. So thankful for the service, and the quick response...with a cost that was completely modest and inline. Well done! More