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Perillo BMW

Chicago, IL

4.0
480 Reviews

1035 North Clark Street

Chicago, IL

60610

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Showing 480 reviews

October 15, 2014

Awesome Customer Service Thank you to Mario at Perillo BMW. What a terrific experience on my BMW. I could not be happier and with the professionalism and communication. More

by aarora2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario DeStefano
Oct 16, 2014 -

Perillo BMW responded

We're happy to hear that Mario provided you with a great experience and made sure you left happy! Thank you for coming to Perillo for your needs and we hope to see you back!

October 13, 2014

Outstanding service I had a problem with my car recently. Called Danette Surges in the service department and everything was taken car of expeditiously and she set up a More

by skorbet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danette Surges
Oct 14, 2014 -

Perillo BMW responded

Thank you for taking the time to write such a nice review about Danette! It's great that she made sure you were kept well informed and set up a loaner. We believe that communication should be clear while your vehicle is in for service so it's great you felt this way during your experience. Thanks for choosing Perillo and we hope you'll be back in the future!

October 03, 2014

Very Good Service Ken Cepican was always curteous and helpful, and told me everything that was going to happen and when. He followed up via phone, managed a third-party More

by SilviuNicolae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Cepican
Oct 03, 2014 -

Perillo BMW responded

We're glad Ken always made sure you were updated on what was going on with your vehicle! Thank you for taking the time to write this review and we appreciate you choosing Perillo. We look forward to seeing you next time!

October 02, 2014

Excellent Experience...as usual... :) An oil change this time...but it was done quickly. My car was ready before I had requested it, and they were even able to do a recall on the passenge More

by gsmonday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Padalko
Oct 03, 2014 -

Perillo BMW responded

We're glad to hear about your quick and stress free experience! Thank you for coming to Perillo for your automotive needs and for your kind words. We're happy to have you and look forward to seeing you next time!

September 25, 2014

My Perillo Nightmare I had European delivery of a 2015 X1 earlier this year. When it arrived at Perillo from Europe and I took delivery, several items that belonged in More

by Brian_Mc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Israel Rodriguez, Trish Perillo Inguagiato, J. Diaz, Alan Sahagian, Bradley Inguagiato
Oct 03, 2014 -

Perillo BMW responded

Brian, sorry you did not get your facts correct. Perillo Collision Center is part of Perillo BMW however it is Joe Perillo II who takes ownership and manages all the complaints in that department. That is why I forwarded your information to him. We all have certain roles in the company, we are a family owned business for almost 40 years. We treat people with the utmost respect and service 30,000 customers per year. We truly care about our customers despite your comments.

September 24, 2014

Zero stars. Perillo BMW is happy to screw its customers Zero stars for Perillo BMW. I have dealt with many car dealers, and Perillo BMW is by far the greatest collection of crooks and buffoons I have eve More

by ScottPhillipsPR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Perillo, Israel Rodriguez, Chris Shanahan
September 19, 2014

Quick stop of windshield wipers and oil I stopped in the other day just to have some new windshield wipers install and get a little oil. Even though the service center was very busy as usua More

by bx550i
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Padalko
Sep 19, 2014 -

Perillo BMW responded

We're proud that Alex made sure to still provide you with great customer service on a busy day! Thank you for your kind review and for coming to Perillo. We look forward to seeing you next time!

September 18, 2014

Great service team here. A huge thank you to Angelo for always delivering a high level of customer service! Angelo is always courteous, helpful, and goes above and beyond to e More

by Bwberg77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Montalbano
Sep 19, 2014 -

Perillo BMW responded

Thank you for your kind feedback on Angelo and for always choosing Perillo BMW for your automotive needs! It makes us proud to hear about the things he's done for you and that you're a loyal customer because of him. We're happy to have him as a part of our team. Your recommendation is appreciated and we'll see you next time!

September 18, 2014

Always a pleasure. Brought car in for service. Was given loaner. I was updated pretty much daily on status of car. Car was ready and was switched out with loaner. Se More

by jd.demarte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Billman, Mario DeStefano
Sep 19, 2014 -

Perillo BMW responded

Thank you for your compliments on our customer service and dealership as a whole! We're happy to have provided you with a positive experience and glad it went smoothly. We appreciate your feedback and look forward to seeing you next time you're in!

August 30, 2014

Emergency Service I had an issue with my car, and needed it resolved and turned around in a matter of hours. Perillo was able to do this, and do it well. So thankful More

by gsmonday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure.
Sep 02, 2014 -

Perillo BMW responded

We're happy to have helped in a timely manner and to your satisfaction! Thank you for trusting Perillo to get the job done and we appreciate your kind review. Please let us know of any future needs you may have!

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