Perillo BMW

Great experience I contacted Perillo BMW via email to get a price on a new i3 (Mega World), which they had in stock. Not only was Alan from Perillo able to give me a g I contacted Perillo BMW via email to get a price on a new i3 (Mega World), which they had in stock. Not only was Alan from Perillo able to give me a great price, but he was very responsive and thorough, answering all my questions and concerns. I had a Un4gettable driving event rebate, which had expired by a month - Alan went the extra mile to contact BMW NA and arrange this rebate to be extended. Although I ended up buying from a local dealer at a slightly higher price, the overall experience with Alan from Perillo was outstanding and I would highly recommend him. More

more busy in selling less concerned about title/tax/license I am tired of calling this dealership since I bought my vehicle I live in kansas city and bought my x5 from them on 13th Sept it's been over a month a I am tired of calling this dealership since I bought my vehicle I live in kansas city and bought my x5 from them on 13th Sept it's been over a month and I have not received my paper work for title /license plate when I called at business office no body response back even their sales manager Saleem beg don't blink his eyes after vehicle is being sold left him voice mail 12 times no response my question is if this dealership is handling my paper work so I should have my registration paper ready but no and on top of that missouri department of vehicle is going to charge me penalty for delaying in my registration a piece of ADVICE TO OUT OF STATES BUYERS DONT BUY FROM THEIR YOU HAVE TO CHASE THEM FOR REGISTRATION COZ THEY EVEN DONT KNOW WHAT THEY ARE DOING IN BUSINESS OFFICE AM I RIGHT ALEX IN FINANCE AND SALEEM BEG THE SO CALLED SALES MANAGER WITH OUT RESPONSIBLITIES More

Regular Maintenance I took my car in for it's scheduled maintenance. I was able to get a convenient appointment time and the car was done in a few hours. A positive exp I took my car in for it's scheduled maintenance. I was able to get a convenient appointment time and the car was done in a few hours. A positive experience overall. They also didn't try to sell me an unnecessary work, which I appreciated. More

One of the best buying experiences I've ever had. My entire buying experience from start to finish was quick and painless. I saw a vehicle I was interested in and checked on availability with Chris. W My entire buying experience from start to finish was quick and painless. I saw a vehicle I was interested in and checked on availability with Chris. When I came in, Jason took over to show me the vehicle, its functions and highlights, and then we went for a test drive. He was courteous, professional, and knowledgeable. All questions and concerns were answered and addressed. I have no hesitations coming back for future purchases and look forward to working with Jason and Chris again. More

Awesome Customer Service Thank you to Mario at Perillo BMW. What a terrific experience on my BMW. I could not be happier and with the professionalism and communication. Thank you to Mario at Perillo BMW. What a terrific experience on my BMW. I could not be happier and with the professionalism and communication. More

Outstanding service I had a problem with my car recently. Called Danette Surges in the service department and everything was taken car of expeditiously and she set up a I had a problem with my car recently. Called Danette Surges in the service department and everything was taken car of expeditiously and she set up a loaner car for me as well. She always kepte me posted on the status of my car and was easy to contact for any questions that I had. Danette is the best!!! More

Very Good Service Ken Cepican was always curteous and helpful, and told me everything that was going to happen and when. He followed up via phone, managed a third-party Ken Cepican was always curteous and helpful, and told me everything that was going to happen and when. He followed up via phone, managed a third-party communication and provide additional maintenance tips for the future. More

Excellent Experience...as usual... :) An oil change this time...but it was done quickly. My car was ready before I had requested it, and they were even able to do a recall on the passenge An oil change this time...but it was done quickly. My car was ready before I had requested it, and they were even able to do a recall on the passenger airbag that I thought I would need to return for at a later date. Great job to all, and most particularly to Alex, the service advisor, who made it happen. More

My Perillo Nightmare I had European delivery of a 2015 X1 earlier this year. When it arrived at Perillo from Europe and I took delivery, several items that belonged in I had European delivery of a 2015 X1 earlier this year. When it arrived at Perillo from Europe and I took delivery, several items that belonged in the car were missing (cup holder, iPhone bracket). The car was not properly tested either - the BMW Assist has never worked. Repeated calls to BMW have not gotten the problem resolved. Three weeks after delivery, I was struck by another vehicle, damaging the rear driver's side door. You have had the car for repair now since Wednesday the 17th. I understand the replacement door arrived Friday. The estimate provided the insurance company did not have 48 hours of labor on it - I should have had this car returned to me by now. The salesman also instructed the service department about the broken BMW Assist system. Was it repaired? I don't know - Mr. Israel Rodriguez your service manager refuses to return my call or respond to my emails. Then today I found out a much more serious problem. Because this is a brand-new 2015 vehicle, when the car was damaged I wanted to have the best possible repair - hence my taking it back to the dealer for the body work. The body shop manager Mr. J. Diaz has been mostly hiding from me, and when I went to the dealership today (two days after the car was supposed to be ready, it still wasn't) Mr. Diaz continued his deception and false promises. I've tape recorded his employees when they've made these false statement. But then to my surprise, the Managing Director of the dealership Trish Perillo Inguagiato tells me that Perillo BMW doesn't own "Perillo Collision Repair". It's a completely different company, and has nothing to do with the BMW dealership! This despite me being told by both the salesman Alan Sahagian and the estimator Aaron that this was part of Perillo BMW! I asked to meet with the service manager Israel Rodriguez, and a different guy came out and tried to pretend he was him. And finally demanding to see Mr. Israel Rodriguez, he continued the deception instead of honestly admitting he couldn't do anything because the body shop is owned by someone else! Perillo apparently gets a lot of angry customers, because this service manager has a guy who acts like his bodyguard. I'm regretting my change from 15 years of Audi ownership to BMW. I never had such poor service from Audi. I buy new cars every couple years. That's the end of my BMW experiment. They people are ethically challenged. More