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Perillo BMW
Chicago, IL
477 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 477 reviews
December 30, 2014
Great Service, Great Experience Getting a car serviced should be as quick and painless as possible. That is definitely the case at Perillo. Alex is very knowledgable and explained Getting a car serviced should be as quick and painless as possible. That is definitely the case at Perillo. Alex is very knowledgable and explained what services would be completed and answered some feature questions. They called when the car was ready and I was able to pick it up without delay. Awesome experience. More
by jeff222
Employees Worked With
Alex Padalko
December 25, 2014
Cold Weather Tire Swap Made easy Alex was friendly and very thorough in his explanation of what to expect. Also advised me of a recall I was not aware of when I set the appt. Very h Alex was friendly and very thorough in his explanation of what to expect. Also advised me of a recall I was not aware of when I set the appt. Very helpful. More
by lkm6
Employees Worked With
Alex Padalko
December 25, 2014
750LI engine malfunction Alex helped me out. very informative, went out of the way to contact me about pick-up times even right around the holiday. He's the guy you want to se Alex helped me out. very informative, went out of the way to contact me about pick-up times even right around the holiday. He's the guy you want to see when you come here. More
by gsoa1
Employees Worked With
alex
December 25, 2014
BMW service visit I needed replacement wiper blades for my X1 and Mario made sure my experience was fast and easy. A phone call followed by a quick trip to Perillo, whe I needed replacement wiper blades for my X1 and Mario made sure my experience was fast and easy. A phone call followed by a quick trip to Perillo, where I waited about 10 minutes from start to finish was all that was needed to get the job done. I was impressed. More
by glgreene
Employees Worked With
Mario DeStefano
December 19, 2014
X5 50 i oil top off Danette was very helpful on my last visit. I really only needed a quart of oil and the oil service indicator reset. She was very helpful with this a Danette was very helpful on my last visit. I really only needed a quart of oil and the oil service indicator reset. She was very helpful with this and got me in and out quickly. She also took the time to answer some warranty questions. THANKS DANETTE!! See you next time. Ben More
by bx550i
Employees Worked With
Danette Surges
December 18, 2014
Customer satisfaction a priority at Perillo I have a long story, but in short Peter Mers, Ken Cepican, and Caesar are to be commended for their quality, collaborative, customer service. Peter r I have a long story, but in short Peter Mers, Ken Cepican, and Caesar are to be commended for their quality, collaborative, customer service. Peter responded, immediately, to a need and concern I had regarding my wheels and tires and made sure I was satisfied with his solution. He responded efficiently and effectively. Ken provided me with awesome advice, support, and service regarding my wheels and tires and fixing a scratch that was obtained, while my car was being serviced at Perillo. My car also had grease smudges left on the leather dashboard and Ken and Caesar made sure that the scratch was fixed and that my car was detailed. Ken communicated with me throughout the entire process of my car repair and detail and also supported me in remedying an issue with my loaner. Accidents happen everywhere. The response is what matters the most, to me. I'm very big on customer service. While the customer is not always right, I believe that respectful, transparent, and honest communication is huge. I feel comfortable with the team (Ken, Peter, and Caesar) that helped me address my needs and issues. Their ability to work in different parts of the business, yet collaborate around my needs to ensure satisfaction, speaks volumes about the values of Perillo. I engage is some work that incentivizes business partners with BMWs and will definitely recommend Perillo to everyone I know shopping for one. Thank you for your quality service. It is greatly appreciated. More
by chalaholland
Employees Worked With
Ken Cepican, Caesar , Peter Mers
December 08, 2014
Great Customer Service Gets Business, Better Luck Next Time I worked with Sean at Perillo BMW briefly about a Land Rover/Range Rover Evoque. I made an appointment to see him and as I walked into the office, h I worked with Sean at Perillo BMW briefly about a Land Rover/Range Rover Evoque. I made an appointment to see him and as I walked into the office, he was typing and upon being announced, he gestured with is index finger for me to wait.....so I waited, not long, but I did think the finger was rude. He could have said that he would be with me momentarily. I did have the opportunity to test drive the Evoque and thanked him for it. I asked, while we were driving, about some of the features the Evoque offered and I received a brief answer, however, upon returning to the facility after the test drive, I was given a folded invoice sticker to read to find out about the features. We then proceeded to look at the price and he asked if I had a trade in. He looked at my car and said the most he could offer was a thousand. Upon computing the numbers, he put the percentage at 6.9 or so and I informed him that I was working with another dealer recently at Orloff and at a BMW dealer in Orland and they offered me 3.9% for the cars/suv's in which I inquired. Sean said that he doubted that he could get me at 3.9. I asked if the price could be negotiated and he indicated that they had just reduced the price recently and he doubted if his boss would agree to a lower price. I shook his hand and thanked him for his help, left the dealership and went to Orloff where the customer service was excellent (Alicia Houston) and upon arriving, Alicia had the paperwork and the car ready for me to purchase with a 3.9% APR. I did receive a follow up call from Sean that Friday after Thanksgiving, (we initially met the Wednesday the day before Thanksgiving) and he asked me if I had given the Evoque any more thought. I told him (on the speaker phone from my Evoque) I purchased it from Orloff and thanked him for his time. More
by wdeidra
Employees Worked With
Sean Dwyer
December 05, 2014
Dr. Cepican cured my curb rash I must still be getting used to my 2014 550xi, as it incurred a second case of curb rash on Thanksgiving day (totally my fault). I called Perillo the I must still be getting used to my 2014 550xi, as it incurred a second case of curb rash on Thanksgiving day (totally my fault). I called Perillo the next day, dropped the car off on Monday, and it was like new again in short order. In both cases, the repairs were carried out in very short order, and I feel I was treated the way a customer should be. Ken Cepican (works in Collision) handled me both times, and I won't hesitate to go back to him when needed. Plus, I always enjoy visiting with Alan Sahagian in Sales to see the newest toys on the sales floor. More
by james.zeller.58
Employees Worked With
Ken Cepican, Alan Sahagian
December 04, 2014
Quick work done Went in for my heater giving out a bad smell, it was fixed very fast!!! Danetter is great at what she does, definitely recommend this dealer for any o Went in for my heater giving out a bad smell, it was fixed very fast!!! Danetter is great at what she does, definitely recommend this dealer for any of your service. More
by jloera3kgt
Employees Worked With
Danette Surges
December 04, 2014
Flat tire Alex Padalko did an extraordinarily wonderful job solving my problem in a timely and efficient manner- he represents the best of customer service! Tha Alex Padalko did an extraordinarily wonderful job solving my problem in a timely and efficient manner- he represents the best of customer service! Thanks for such great service. More
by steve.fadem
Employees Worked With
A;lex Padalko
