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Perillo BMW
Chicago, IL
480 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 480 reviews
January 13, 2015
Excellent sales advisor Mahmoud has been my go to guy at Perillo for my last two BMWs. He is very detailed oriented, focused on my needs, and goes out of his way to check in Mahmoud has been my go to guy at Perillo for my last two BMWs. He is very detailed oriented, focused on my needs, and goes out of his way to check in and make sure everything is going as expected. I've recommended him several times and encourage anyone who is considering BMW to seek out Mahmoud. More
by Jon
Employees Worked With
Mahmoud Parsa
January 09, 2015
Service re: BMW 2011 528i I always learn new things about my car at this deal dealership! My battery was recently replaced due to low mileage. Thanks much, Perillo BMW!!!! I always learn new things about my car at this deal dealership! My battery was recently replaced due to low mileage. Thanks much, Perillo BMW!!!! More
by BMWDYC
Employees Worked With
Bradley Inguagiato
January 06, 2015
Routine service...awesome as usual. The only thing I regret about working with Perillo BMW is that I didn't find them sooner! Their service department is top notch -- Brad always brings The only thing I regret about working with Perillo BMW is that I didn't find them sooner! Their service department is top notch -- Brad always brings his "A" game. Appointments are available almost immediately (if a loaner isn't needed), and my car was ready within 1.5 days -- on-time as promised. Looking forward to many more BMWs (sold to me by Ken) and great service experiences! More
by fastmarka
Employees Worked With
Ken Reffsin, Bradley Inguagiato
December 30, 2014
Great Service, Great Experience Getting a car serviced should be as quick and painless as possible. That is definitely the case at Perillo. Alex is very knowledgable and explained Getting a car serviced should be as quick and painless as possible. That is definitely the case at Perillo. Alex is very knowledgable and explained what services would be completed and answered some feature questions. They called when the car was ready and I was able to pick it up without delay. Awesome experience. More
by jeff222
Employees Worked With
Alex Padalko
December 25, 2014
Cold Weather Tire Swap Made easy Alex was friendly and very thorough in his explanation of what to expect. Also advised me of a recall I was not aware of when I set the appt. Very h Alex was friendly and very thorough in his explanation of what to expect. Also advised me of a recall I was not aware of when I set the appt. Very helpful. More
by lkm6
Employees Worked With
Alex Padalko
December 25, 2014
BMW service visit I needed replacement wiper blades for my X1 and Mario made sure my experience was fast and easy. A phone call followed by a quick trip to Perillo, whe I needed replacement wiper blades for my X1 and Mario made sure my experience was fast and easy. A phone call followed by a quick trip to Perillo, where I waited about 10 minutes from start to finish was all that was needed to get the job done. I was impressed. More
by glgreene
Employees Worked With
Mario DeStefano
December 25, 2014
750LI engine malfunction Alex helped me out. very informative, went out of the way to contact me about pick-up times even right around the holiday. He's the guy you want to se Alex helped me out. very informative, went out of the way to contact me about pick-up times even right around the holiday. He's the guy you want to see when you come here. More
by gsoa1
Employees Worked With
alex
December 19, 2014
X5 50 i oil top off Danette was very helpful on my last visit. I really only needed a quart of oil and the oil service indicator reset. She was very helpful with this a Danette was very helpful on my last visit. I really only needed a quart of oil and the oil service indicator reset. She was very helpful with this and got me in and out quickly. She also took the time to answer some warranty questions. THANKS DANETTE!! See you next time. Ben More
by bx550i
Employees Worked With
Danette Surges
December 18, 2014
Customer satisfaction a priority at Perillo I have a long story, but in short Peter Mers, Ken Cepican, and Caesar are to be commended for their quality, collaborative, customer service. Peter r I have a long story, but in short Peter Mers, Ken Cepican, and Caesar are to be commended for their quality, collaborative, customer service. Peter responded, immediately, to a need and concern I had regarding my wheels and tires and made sure I was satisfied with his solution. He responded efficiently and effectively. Ken provided me with awesome advice, support, and service regarding my wheels and tires and fixing a scratch that was obtained, while my car was being serviced at Perillo. My car also had grease smudges left on the leather dashboard and Ken and Caesar made sure that the scratch was fixed and that my car was detailed. Ken communicated with me throughout the entire process of my car repair and detail and also supported me in remedying an issue with my loaner. Accidents happen everywhere. The response is what matters the most, to me. I'm very big on customer service. While the customer is not always right, I believe that respectful, transparent, and honest communication is huge. I feel comfortable with the team (Ken, Peter, and Caesar) that helped me address my needs and issues. Their ability to work in different parts of the business, yet collaborate around my needs to ensure satisfaction, speaks volumes about the values of Perillo. I engage is some work that incentivizes business partners with BMWs and will definitely recommend Perillo to everyone I know shopping for one. Thank you for your quality service. It is greatly appreciated. More
by chalaholland
Employees Worked With
Ken Cepican, Caesar , Peter Mers
December 08, 2014
Great Customer Service Gets Business, Better Luck Next Time I worked with Sean at Perillo BMW briefly about a Land Rover/Range Rover Evoque. I made an appointment to see him and as I walked into the office, h I worked with Sean at Perillo BMW briefly about a Land Rover/Range Rover Evoque. I made an appointment to see him and as I walked into the office, he was typing and upon being announced, he gestured with is index finger for me to wait.....so I waited, not long, but I did think the finger was rude. He could have said that he would be with me momentarily. I did have the opportunity to test drive the Evoque and thanked him for it. I asked, while we were driving, about some of the features the Evoque offered and I received a brief answer, however, upon returning to the facility after the test drive, I was given a folded invoice sticker to read to find out about the features. We then proceeded to look at the price and he asked if I had a trade in. He looked at my car and said the most he could offer was a thousand. Upon computing the numbers, he put the percentage at 6.9 or so and I informed him that I was working with another dealer recently at Orloff and at a BMW dealer in Orland and they offered me 3.9% for the cars/suv's in which I inquired. Sean said that he doubted that he could get me at 3.9. I asked if the price could be negotiated and he indicated that they had just reduced the price recently and he doubted if his boss would agree to a lower price. I shook his hand and thanked him for his help, left the dealership and went to Orloff where the customer service was excellent (Alicia Houston) and upon arriving, Alicia had the paperwork and the car ready for me to purchase with a 3.9% APR. I did receive a follow up call from Sean that Friday after Thanksgiving, (we initially met the Wednesday the day before Thanksgiving) and he asked me if I had given the Evoque any more thought. I told him (on the speaker phone from my Evoque) I purchased it from Orloff and thanked him for his time. More
by wdeidra
Employees Worked With
Sean Dwyer
