Perillo BMW
Chicago, IL
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Fantastic! When I started my car the past Saturday, the service light regarding low coolant came on. I stopped by Perillo BWM without an appointment around 7:00 When I started my car the past Saturday, the service light regarding low coolant came on. I stopped by Perillo BWM without an appointment around 7:00 a.m. the past Monday and Angelo took care of the coolant along with having the engine oil changed (which was due) and replaced the failed motor behind the passenger side mirror. It was a pleasant experience and they also did an excelletn job in cleaning my car both inside and the outside. Fantastic! Angelo was a big help and I high recommend him and Perillo BMW to take care of your car! More
Service work It is always a real pleasure dealing with the sales and service people at this dealership. My Advisor, Brad Inguagiato was terrifc and on top of the It is always a real pleasure dealing with the sales and service people at this dealership. My Advisor, Brad Inguagiato was terrifc and on top of the entire situation. Thanks for a great job. More
Service for Gran Turismo The bad news is that I had to take my car in for service. The good news is that I took it to Perillo. These guys are courteous, professional and gen The bad news is that I had to take my car in for service. The good news is that I took it to Perillo. These guys are courteous, professional and genuinely care about providing customers the best possible experience. I was in a real pinch having no luck trying to find a towing service on a brutal winter day. I contacted the service manager (Israel) and he was able to make arrangements for getting the car in the shop and then Mario was able to secure a loaner so I can have a vehicle for the weekend while the car was in the shop. I've had the pleasure of being helped by Mario on other occasions and he always takes good care of my GT and me. Keep up the great work, guys! More
The worst BMW Dealership in North America If you're looking for the high quality BMW experience, stay far away from Perillo BMW. We've had multiple issues on several occasions with this dealer If you're looking for the high quality BMW experience, stay far away from Perillo BMW. We've had multiple issues on several occasions with this dealership, starting with a simple service on a light that the dealership couldn't figure out to resolve. The biggest issue is with the customer service and the GM, Jay Diaz, who doesn't care about his customers. We brought our SUV in for a collision repair, not only did they return the car in worse condition, the terrible GM never returned our calls. STAY FAR AWAY! We've bought several BMW's in the past, and this will be our last due to this dealership and their poor management. More
Excellent sales advisor Mahmoud has been my go to guy at Perillo for my last two BMWs. He is very detailed oriented, focused on my needs, and goes out of his way to check in Mahmoud has been my go to guy at Perillo for my last two BMWs. He is very detailed oriented, focused on my needs, and goes out of his way to check in and make sure everything is going as expected. I've recommended him several times and encourage anyone who is considering BMW to seek out Mahmoud. More
Service re: BMW 2011 528i I always learn new things about my car at this deal dealership! My battery was recently replaced due to low mileage. Thanks much, Perillo BMW!!!! I always learn new things about my car at this deal dealership! My battery was recently replaced due to low mileage. Thanks much, Perillo BMW!!!! More
Routine service...awesome as usual. The only thing I regret about working with Perillo BMW is that I didn't find them sooner! Their service department is top notch -- Brad always brings The only thing I regret about working with Perillo BMW is that I didn't find them sooner! Their service department is top notch -- Brad always brings his "A" game. Appointments are available almost immediately (if a loaner isn't needed), and my car was ready within 1.5 days -- on-time as promised. Looking forward to many more BMWs (sold to me by Ken) and great service experiences! More
Great Service, Great Experience Getting a car serviced should be as quick and painless as possible. That is definitely the case at Perillo. Alex is very knowledgable and explained Getting a car serviced should be as quick and painless as possible. That is definitely the case at Perillo. Alex is very knowledgable and explained what services would be completed and answered some feature questions. They called when the car was ready and I was able to pick it up without delay. Awesome experience. More
BMW service visit I needed replacement wiper blades for my X1 and Mario made sure my experience was fast and easy. A phone call followed by a quick trip to Perillo, whe I needed replacement wiper blades for my X1 and Mario made sure my experience was fast and easy. A phone call followed by a quick trip to Perillo, where I waited about 10 minutes from start to finish was all that was needed to get the job done. I was impressed. More
Cold Weather Tire Swap Made easy Alex was friendly and very thorough in his explanation of what to expect. Also advised me of a recall I was not aware of when I set the appt. Very h Alex was friendly and very thorough in his explanation of what to expect. Also advised me of a recall I was not aware of when I set the appt. Very helpful. More