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Perillo BMW
Chicago, IL
480 Reviews
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Showing 480 reviews
June 27, 2017
Perillo gives CPO a bad reputation Bought my CPO 5 Series back in March 2017. After smelling something burning I took the car in for an inspection to my local BMW dealership (Not Perill Bought my CPO 5 Series back in March 2017. After smelling something burning I took the car in for an inspection to my local BMW dealership (Not Perillo) which found a significant transmission leak. This was only two weeks after purchasing from Perillo and was told by another BMW dealership that the leak would have led to a complete transmission failure if not corrected immediately. Further, I was told it was obvious the car had been leaking for quite some time as the undercarriage pan was saturated, and that the car should have never been sold as a CPO until the issue was corrected. The vehicle also had wheel damage covered up with some type of semi-professional spray painting. I discovered the hidden damage when the weather got warm enough to wash the car by hand. As I was washing the wheels the paint seemed really rough, so I applied some pressure with a fingernail and the paint came off, revealing the actual finish underneath. There is significant damage to the wheels and they will require reconditioning. The key takeaway is to understand that Perillo does not sell CPO vehicles, they sell used cars with issues and (in my opinion) do so illegitimately by adding the BMW CPO designation as vehicles sold as such are supposed to be trouble free. I tried reaching out to Burim Bezeri, the salesman I had worked with. His position was that " I must have run over something to have caused the transmission leak" and "I must have hit some curbs and caused the damage to each of the 4 wheels". I am not making this up... I also tried to contact BMW customer relations, who more or less said I was at the mercy of the dealership. The bottom line is that the trans was fixed for free, and the wheels are what they are- "Fool me once.." The CPO designation as I have learned is nothing more than an extended warranty by the manufacturer and dealerships are not held to any standards when designating vehicles as CPO, despite how Trish responds, so don't be fooled into thinking the vehicle will be as new or better than any other used vehicle. Trish, if Perillo took this matter seriously, I would have received a much more appropriate response from Burim Beziri and even some effort to make the situation right. That did not happen and was more or less turned away. I think the comments you post on here are a disservice to those trying to warn unsuspecting car shoppers to stay as far as possible from your dealership. More
by danolson627
Employees Worked With
Burim Bezeri
June 18, 2017
Unresponsive Found a car on their website. Called the number listed, no response. Called again, no response. Literally, there was a ring and then it would stop rin Found a car on their website. Called the number listed, no response. Called again, no response. Literally, there was a ring and then it would stop ringing. Time to update the phone number perhaps? Then I asked for information on the vehicle on their website. There is a place next to the car that let's you do this. Waited 4 days, no response. Emailed someone called a BDC or liaison. No response. Short of sending a fax or snail mail, I had no way of getting a hold of anyone in that dealership. And no, I do not want to talk to Caesar now, after the fact. I have already bought a similar car at another dealer. Just want Perillo to know how awful their customer service is and to make sure other potential buyers understand it. Fix the problem Perillo. More
by prefd
Employees Worked With
No employee
April 26, 2017
Penny pinching hurting the bottom line I bought a 2014 CPO X1 from this dealer earlier this month. Although I was told it had new tires it did not. Apparently the tires barely passed the CP I bought a 2014 CPO X1 from this dealer earlier this month. Although I was told it had new tires it did not. Apparently the tires barely passed the CPO inspection (4 mm) so they chose not to put new tires on the car. Now I had to replace all 4 tires due to a puncture in one and requested reimbursement of $625 from Perillo but they refused. Doing the bare minimum of inspection and trying to save a few hundred dollars will hurt Perillo's bottom line. Because of this experience I will never buy another BMW from Perlllo and would caution anyone doing business with them. More
by Mutlu
Employees Worked With
Mark Schneider, Vanessa Carr
June 02, 2016
Great Experience! On my arrival, I was warmly greeted and then Brad took over and did a great job explaining the warranty work and followed up, calling me to let me kno On my arrival, I was warmly greeted and then Brad took over and did a great job explaining the warranty work and followed up, calling me to let me know that he checked my 2013 BMW 535I out and all work needed was done except a part that he ordered and vehicle would be ready the next day. Thanks Again Brad, Roy Shavers More
by Fish1
Employees Worked With
Bradley Inguagiato
April 25, 2016
NEVER HAVE I EVER had such a great smooth transaction. I was referred to Perillo BMW when considering a trade in at the end of my current 3/yr lease. I was greeted immediately, given laser focus, undivided I was referred to Perillo BMW when considering a trade in at the end of my current 3/yr lease. I was greeted immediately, given laser focus, undivided attention. I expressed that my needs had changed a year ago due to a career move to real estate and that I had been vacillating between replacing my 300 series convertible, as I desired, or getting an SUV as I "should". They listened, they asked me several clarifying questions and the solution became clear, and I selected a larger 400 series convertible which fits my lifestyle and my new business. My financing needed attention since I was in the early stages of my start up company, they worked diligently and it was remarkable smooth and swift. I would recommend this dealer 10 times. More
by LKLONG
Employees Worked With
Alex, Mahmoud Parsa, Frank Billman
April 11, 2016
Wonderful Car Leasing experience- Jason Goetz I cannot compliment enough Jason Goetz, the Client Advisor at BMW, that assisted me in finding a new car. Of course it is always exciting to get a new I cannot compliment enough Jason Goetz, the Client Advisor at BMW, that assisted me in finding a new car. Of course it is always exciting to get a new car but it can be a very long drawn out tedious process. Jason prepared prior to my arrival, knowing that I had time restraints and family responsibilities. He was able to really focus on what was important and make the whole experience very smooth. He and all the staff - the finance department, the service staff, and all those involved behind the scenes in purchasing a new car- really pulled together so that I could wrap things up most efficiently. Jason also really worked to secure a good deal for me. He and Alex Lebdeh were incredible and I would recommend them and Perillo without hesitation. More
by Joey2354
Employees Worked With
Jason Goetz
March 14, 2016
Connie was wonderful to work with! We worked with Connie and she had everything ready to go no hassle to waiting. All the staff we dealt with were great but Connie was the one who made We worked with Connie and she had everything ready to go no hassle to waiting. All the staff we dealt with were great but Connie was the one who made sure to keep our transaction moving forward and made our car buying experience great. I would recommend working with her! More
by Tinawoulds
Employees Worked With
Connie Bruno
February 28, 2016
Ken Reffsin Is Second to None!!! Ken was an EXCELLENT salesman who was extremely easy to get along with! I would highly recommend him to anyone looking to purchase a BMW. I was in a t Ken was an EXCELLENT salesman who was extremely easy to get along with! I would highly recommend him to anyone looking to purchase a BMW. I was in a time crunch due to relocation purpose and he made my CPO purchase as smooth as can be expected! Should win salesman of the year!! More
by JW519
Employees Worked With
Ken Reffsin
October 08, 2015
Incompetent Employees and poor quality service If I could give 0 star to this service center i would. We gave our 2 month new car over 2 weeks ago to fix the broken window. It not only took them 2 If I could give 0 star to this service center i would. We gave our 2 month new car over 2 weeks ago to fix the broken window. It not only took them 2 and half weeks to get it fixed,they also managed to scratch our car twice(!!!).First of all, the day before we were supposed to get the car,they called us and let us know that when they were installing the window they scratched the door so now they have to paint it. Today we picked it up and saw 2 other scratches in the back of the car. REALLY?That's how BMW provides its service?Maybe these people shouldn't be working at BMW service center. We are extremely disappointed with the service level,very poor quality of work and such incompetent employees. SHAME ON YOU! More
by Damira
Employees Worked With
Aaron
October 05, 2015
Ken Reffsin All Star Sales Ken Reffsin and the staff at Perillo BMW couldn't have made my CPO purchase any better. Not only did I get a great price on a CPO Ken and his team we Ken Reffsin and the staff at Perillo BMW couldn't have made my CPO purchase any better. Not only did I get a great price on a CPO Ken and his team were all very friendly, helpful, and on the ball answering my questions and making the process fast and painless. Purchasing a vehicle from Ken was by far my best car buying experience! More
by john57
Employees Worked With
Ken Reffsin
