Perillo BMW

This is my 2nd lease and I cannot say a bad word about this place. Service and Sales treat me like family. There is a reason why they sell more cars than any other dealer in Illinois. Thank you. Joannah A this place. Service and Sales treat me like family. There is a reason why they sell more cars than any other dealer in Illinois. Thank you. Joannah A More

Lied to by Perillo BMW I bought and financed a 2016 # series from Perillo the week of Jan 7, 2019. One of the very specific points brought up by the Salesman (Marco) was tha I bought and financed a 2016 # series from Perillo the week of Jan 7, 2019. One of the very specific points brought up by the Salesman (Marco) was that the car had the remaining 30,000 mile maintenance warranty. Although I wasn't planning on "cleaning up" on usage of the remaining warranty, it was a plus that I would at least get a scheduled maintenance or two out of it. I scheduled an oil change for Monday May 20. After the work was finished, I was informed that there was a $180 charge as the maintenance warranty was not transferable. In short, I was lied to when I bought the car. When I arrived to pick up the car after 3pm, Chris Doko (the service writer) was VERY polite, and directed me to the general manager on hand so I could voice my complaint. The general manager on duty argued with me about what I had agreed to originally. Admittedly, I made a loud scene, and ultimately the general manager gave up arguing with me, and threw me out of his private office. Since I would not go way with this complaint, the general manager eventually agreed to waive that day's payment for "goodwill" purposes. The General Manager bought no goodwill with his behavior. Instead of looking at the work being done, the mileage on the car (and discerning that I probably would not be back again before the expiration of the warranty), and figuring it made good business sense to waive payment, the General Manger made it very clear how Perillo ultimately does business and treats their clientele. I have bought cars from 3 different BMW dealerships, but I don't repeat business with businesses that lie to me. I will not buy another car from Perillo. Ever. Dennis Dooley More

Worst Dealership I just bought a 2017 BMW 740i XDrive from Joe Perillo BMW dealership in Chicago; during the car review process I somehow missed the curb rashes on the I just bought a 2017 BMW 740i XDrive from Joe Perillo BMW dealership in Chicago; during the car review process I somehow missed the curb rashes on the two front wheels. When I called the dealership and asked for fixing the wheels, they said that it’s been three weeks and not our responsibility anymore; upon insistence they said we will pay half of the cost. Understand this, I spent $50,000 for this car just few days ago at that dealership and the reason I was not able to call them sooner is because I had to travel abroad for few days and they treating like this. Needless to say, I experienced extremely poor customer service throughout and totally frustrated. I would strongly suggest avoiding the dealership. More

Sales Fraud Mark Schneider, general sales manager, lied to me face to face. His salesperson Mahmoud Parsa fraudulently sold an extended warranty. I asked for a re Mark Schneider, general sales manager, lied to me face to face. His salesperson Mahmoud Parsa fraudulently sold an extended warranty. I asked for a refund. Schneider said he would cut a check and mail it. He never sent the check. I recommend taking your business anywhere else. More

Don't trust BMW Roadside Assistance or Perillo. I would caution anyone who requires Roadside Assistance to be certain to remove anything of any value from your car. Mine was towed during the polar I would caution anyone who requires Roadside Assistance to be certain to remove anything of any value from your car. Mine was towed during the polar vortex and gift cards and small change was stolen while the car was in the hands of BMW Roadside Assistance and Perillo BMW. I have contacted Perillo, Roadside Assistance and BMW USA, and rather than reimburse me $220 they chose to put at risk the loyalty of a 2 BMW household. (535d and 740Ld) What an incredible violation of trust and a true tarnish cast upon the BMW brand. More

No problems Own a 2015 X5, and previously an X3 both serviced here. Under warranty everything is included; after it gets pricey quickly, as is the case with ever Own a 2015 X5, and previously an X3 both serviced here. Under warranty everything is included; after it gets pricey quickly, as is the case with everything. If its a quick item (i.e. tire pressure) you can usually just drop in for a 15 mins. Larger issues (i.e. battery replacement) take 1-3 days. Despite some of the other reviews, the loaner process is fast and easy. If you don't want/need the loaner they will give you a ride to work! If you're there for an oil change its literally free parking with curbside service. Alex is my favorite. He keeps us updated through the whole process and adds value on items we hadn't considered. For example, he replaced my key battery last time we were there just in case. My wife had her keys with her. He texted me until I brought in my wife's key as well, so we never had an issue. Sales department are jerks, but I'm sure there are exceptions. The guy who took us on test drives had plenty of demeaning jokes about my wife's income for some reason. He knew nothing about us, and didn't ask, so I'm sure he's gone by now. This actually turned out for the better: we determined exactly what we wanted, then wrote a check for $85,000 at BMW in West Allis, WI (and got more). More

Poor communication They didn’t contact me to let me know the car was ready, or answer one text or three calls enquiring about the status. Finally got the car the followi They didn’t contact me to let me know the car was ready, or answer one text or three calls enquiring about the status. Finally got the car the following day. More

Drivetrain Malfunction after 15k Dealer Service I purchased CPO 535i GT from Perillo less than a year ago. Took it in for 15k recommended service. Today it's not working! Car had to be towed home be I purchased CPO 535i GT from Perillo less than a year ago. Took it in for 15k recommended service. Today it's not working! Car had to be towed home because of a Drivetrain malfunction indicator. Car lost ability to accelerate while on Lake Shore Drive. Had to be towed. It's Saturday and Perillo Service Center is CLOSED. I've left several messages for the manager, Mark Schneider, no call back. Terrible. I'm stuck without a car. It can't get to the dealership until Monday and I this dealer hasn't even called me back. I should at least get a loaner until they open up and fix my car, which is still under warranty. Honestly, this has left a terrible mark on how I feel about BMW. My next car will not be purchased at Perrillo. More

Customer satisfaction at its worst I wanted to buy a CPO and approached this dealership to go see a few models . The customer consultant was not a bit helpful. He was rude and was hesit I wanted to buy a CPO and approached this dealership to go see a few models . The customer consultant was not a bit helpful. He was rude and was hesitant to even give us a test drive. I was shocked to see someone at a BMW dealership expecting customers to buy and finalize a car before driving it. DONT GO BUY A CAR HERE. His attitude made me pick another dealership to buy my car. More

Awful experience at Perillo- avoid at all costs Turned in my lease and was presented two options: sign a new, much more expensive lease for a worse car, or be charged over $2,000 for “refurbishing” Turned in my lease and was presented two options: sign a new, much more expensive lease for a worse car, or be charged over $2,000 for “refurbishing” my car to be resold. Avoid these criminals. Also, unless you come in a suit, expect to be wholly ignored because you’re “not their typical clientele”. Everyone including reception just chatted amongst themselves assuming I couldn’t afford to even ask a question about a car. Many other options in the area that you’d be much better off at. More