Perillo BMW

Sold them our car and was told we’d get a check once the note was paid. It’s been 2 weeks and no check, no answer to calls. They promote a text service as the best way to communicate but don’t answer texts note was paid. It’s been 2 weeks and no check, no answer to calls. They promote a text service as the best way to communicate but don’t answer texts except with an auto respond. Going to the dealership to see if we can get what we’re owed. Very disappointing after being a customer for years. And they keep sending promo emails asking me to sell them the car! More

Underwhelming experience. Went to look at new 2025 vehicles. Test drove one I liked and was interested in potentially buying it. Had them look at my car for a trade in and the Went to look at new 2025 vehicles. Test drove one I liked and was interested in potentially buying it. Had them look at my car for a trade in and they gave me a number that seemed very low. I pushed back and they moved it up slightly. I decided this didn’t seem right and walked away. I then went to Carmax to get a quote for my current car, the quote was double what Perillo offered. I left carmax and went to another bmw dealership near it to look at a car. I decided I like it and wanted to get it. They looked at my trade in and offered a similar amount to Carmax so I took it. Perillo clearly tried to undervalue my car to make money and the people working seemed like they could care less. It may have been who I was talking to but I was not impressed. I’ve been a loyal customer of them for service but now I will never go back and will be sure to tell people I know about my experience. More

After having a terrible 4+ hour experience at another dealership, I had the pleasure of working with Jason Neagu at Perillo BMW. After a few quick emails discussing price, I made a same-day appointment. dealership, I had the pleasure of working with Jason Neagu at Perillo BMW. After a few quick emails discussing price, I made a same-day appointment. I drove away in a new (to me) car in about an hour and a half. Jason was professional and friendly. It was the most low-pressure car-buying experience I'd ever had. In the previous emails, I explained that I did not want any extras. He respected that completely. Sebastian in the finance office was also very quick and did not pressure me into any additional add-ons. Everything was explained to me clearly and the numbers we agreed to before my arrival were the same numbers on the final purchase order. I would not hesitate to recommend Jason Neagu to family and friends in the market for a car! More

I recently posted a review about my experiences at Westmont BMW, and it occurred to me that it may have encouraged people to buy or service their BMW at Perillo instead. This is the last thing I want Westmont BMW, and it occurred to me that it may have encouraged people to buy or service their BMW at Perillo instead. This is the last thing I want to do because, if anything, my experience at Perillo was worse because not only do they also try overcharge for their services, but they once put my family’s safety at risk by severely over tightening the lug nuts on my tires to the point that one snapped off while we were driving on an expressway. Luckily, I managed to pull over to the side of the road when my front wheel started to severely shake. When I called them Perillo for a tow the amount they quoted was extremely high, so I called an independent towing company who charged one third this amount. Once back at their shop Perillo wanted to charge me for realigning my front end but after being told that this problem was caused by them over torquing my wheel lugs, they agreed to waive the costs. On another occasion they asked me to bring my car in for a $300 software upgrade that would take two days. Again, after I described how absurd this was, they called back several days later to say it was free and could be done in a matter of hours. These experiences and many more at Perillo convinced me to buy my next BMW at Westmont which was another disaster that I described in an earlier review. To repeat, I found both my prior BMW and my new one to be well made but expensive cars, but I also found that you must be very careful when dealing with both of these dealerships by asking the meaning of vague and cryptic charges. If you do this, you will find that many of their explanations make no sense. Hopefully there is a reliable and fair priced dealership somewhere in the Chicago area but good luck finding them. More

Mahmoud, Gena and Isaiah were a great team . . . they made my purchase of a new car with a trade-in EFFORTLESS! . . they made my purchase of a new car with a trade-in EFFORTLESS! More

I’ve been a customer for years and years. They have always been and continue to provide great customer service. They have always been and continue to provide great customer service. More

Buying a car is typically one of the biggest purchases you'll make, second only to buying a home. As we all know, making large purchases can be stressful and time-consuming. That’s why I want to highlight you'll make, second only to buying a home. As we all know, making large purchases can be stressful and time-consuming. That’s why I want to highlight my experience with Marshall at Perillo BMW. He made the entire process fast, simple, and stress-free, addressing all my needs both over the phone and in person. Marshall understood that I had a busy schedule and was traveling from 50 miles away to purchase the vehicle. His customer service went above and beyond, adapting to my situation and ensuring everything was seamless. I truly appreciated his flexibility and attention to detail. More

Having come from owning a Rivian and a Tesla, which make order and delivery easy and hassle free, I was worried about coming back to the dealer model. Mike Fezatte at Perillo was a joy to work with and I pi order and delivery easy and hassle free, I was worried about coming back to the dealer model. Mike Fezatte at Perillo was a joy to work with and I picked up the car and signed all the paperwork in less than 30 minutes. Fantastic. More

Sean Dwyer at Perillo BMW made our car-buying experience seamless and enjoyable. He was professional, knowledgeable, and attentive to our needs, guiding us through every step of the process. Sean provided e seamless and enjoyable. He was professional, knowledgeable, and attentive to our needs, guiding us through every step of the process. Sean provided excellent customer service, making sure we were comfortable and informed throughout. He even provided us with some accessories for the car. Highly recommend reaching out to him if you're in the market for a new or used car! More

I got my new X5 with BMW. Mahmoud Parsa was the sale person and he was kind, professional, and is a major part of the reason I bought it. Great job for having such salesman!! Mahmoud Parsa was the sale person and he was kind, professional, and is a major part of the reason I bought it. Great job for having such salesman!! More