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Performance Toyota Ohio - Service Center
Fairfield, OH
24 Reviews
24 Reviews of Performance Toyota Ohio - Service Center
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December 23, 2018
Warranty issue Had a warranty issue that was promptly corrected by management. I will continue to use Performance Toyota to service our families vehicles. Thanks for Had a warranty issue that was promptly corrected by management. I will continue to use Performance Toyota to service our families vehicles. Thanks for the help. More
by RFaehr
Employees Worked With
Nathan Myers
September 09, 2017
You need new tires. I take my 4runner here for recommended service and oil changes according to my manual. Part of the service I get is the tire rotation. My last visit t I take my 4runner here for recommended service and oil changes according to my manual. Part of the service I get is the tire rotation. My last visit there I was told I would need new tires to pass inspection and they had tires I could purchase. I responded in kind that I would get back to them if and when I decided to purchase. In the meantime, a nail decided to find a home in mt tire and I took my vehicle to a tire dealer to see if it could be repaired. Service manager proceeded to tell me my tires were shot and were wearing from the outside in. He showed me the wear on each tire. Which means it has been running out of alignment for sometime. So now I have to spend $1000 on tires because this service center has not been aligning the tires when they supposedly rotate them. This is unacceptable and if this is the type of service you give to customers I feel bad for them. Also noticed my last 2 visits that the wait time is brutal and they do not wash your car as advertised anymore. Don't know if there is a new regime in the service dept but it has taken a turn for the worst. Plus there were greasy fingerprints all over my dress ver side door and tire caps were missing. Didn't complain but might as well while I am venting. More
by Jerry B
Employees Worked With
Chris Dorsey
June 22, 2017
Don't own up to their mistakes Service department made three mistakes related to my warranty and Andy refused to own up to this and is now asking me to pay for the repairs. Very di Service department made three mistakes related to my warranty and Andy refused to own up to this and is now asking me to pay for the repairs. Very dishonest practices being propagated by Andy through the dealership. More
by UnhappyWithToyota
Employees Worked With
Andy French, Steven Russell
March 12, 2017
Completely unorganized and fall back on deals I bought a 2011 F-150 used from Performace Toyota.During the test drive it had a shake in it. I was told that the shake would be fixed no big deal. It I bought a 2011 F-150 used from Performace Toyota.During the test drive it had a shake in it. I was told that the shake would be fixed no big deal. It was wrote up in the deal to fix it. Set up a appointment with service they balanced the tires and said good to go (might I mention very rude service advisor) then I get in my truck it's shaking a lot worse than before. I call, they apologize and set up for me to come in following week. The new tech says that 3 tires were out of balance and that he rebalanced the tires but after a test drive it's still shakes. He inspected the drive train and said he just didn't know how to fix the issues and recommended I go to a Ford dealer. Jessica gave me her card told me to give the dealer of my choice her card and they will pay for the repaires. ( this is after they went and got approval from the GM) I then set up my third appointment this time at Hagg Ford in Lawrenceburg IN. They called Performance Toyota and they say they have no idea who I am and that they cannot authorize anything. I then call service and talk with Abby. She contacts Kathy asking questions of the situation. Kathy said that GM or herself have no clue who authorized me coming to this dealer. Then insisted that I tell her before we do anything. Ford looks at the truck and recommended Road Force Balance. Toyota then says they will pay for that but if the truck still shakes after that it's my problem. So know I'm stuck with a 24K dollar truck that shakes over 60MPH going down the road because performance toyota would not stand behind the vehicles they sell. I am a Quality Engineer, so with that said Quality of Product is something I'm very familiar with, not only does Performance Toyota Fail in Quality of product but fails in quality of customer service. I will never return as a customer due to the horrible experience with their service. (I have spent a total of 15 hours and counting of my own time dealing with this issue) More
by Kurt Hodges
Employees Worked With
Jessica,Kathy
February 28, 2016
Service and parts department is A+ top notch I have been going to Performance Toyota for many years for various service items. Melissa Fischer has been my trusted advisor and always gives me ad I have been going to Performance Toyota for many years for various service items. Melissa Fischer has been my trusted advisor and always gives me advice about what my options are and not just what they can sell me. Over the years there has been a constantly pleasant and competent crew that helps me decide what I can work on myself and when it's time to bring my vehicle in. The parts department is friendly and very helpful in getting what I need to do my own work. More
by Gary
Employees Worked With
Melissa Fischer
May 15, 2015
Cruisin' Dealing with John made me feel comfortable with my decision on what fits me & my style. His service was great. Thank you Toyota for John! Dealing with John made me feel comfortable with my decision on what fits me & my style. His service was great. Thank you Toyota for John! More
by Jo513
Employees Worked With
John Campbell
August 19, 2014
very bad exp. I've had nothing but problems from day 1, 4 reman trans & still counting. Service manager is a fake so buyer beware. They should know how to fix a c I've had nothing but problems from day 1, 4 reman trans & still counting. Service manager is a fake so buyer beware. They should know how to fix a car the right way. I'm very disappointed at the crew, esp. Bruce. I am going to sell my car now. Never again will I ever go back. Thx lousy dealership, you make me sick, and it's kinda pointless to sell new cars & can't fix em... More
by hammz45067
Employees Worked With
Timothy Hammond
March 25, 2014
Safety Recall Service Made an appointment in early February to have the "safety recall" service performed on my 2012 Toyota Camry hybrid - "Toyota dealers will apply sealan Made an appointment in early February to have the "safety recall" service performed on my 2012 Toyota Camry hybrid - "Toyota dealers will apply sealant and install a cover to the air-conditioning condenser unit-housing seam located above the airbag control module." Appointment was scheduled for 7:30am on 3/24/2014. The service rep said that they needed to schedule that far in advance in order to get the parts for the recall, and that the "fix" would take most of the day to complete. So I arrived at the service center at 7:30am and was told that they would call me when the car was ready. At 9am I received a call stating that they didn't have the parts to correct the defect. I spoke to the service manager and he indicated that Toyota had not delivered the parts that were supposed to arrive over the weekend. He promised to contact me as soon as they arrived in order to re-schedule the service. A week later he called and set up a schedule at my convenience for 4/2/2014. I had the car in at 7am and it was ready by 8:30am. The service manager went out of his way to make sure that I did not become a disgruntled, dissatisfied customer. More
by skynova4
Employees Worked With
Bruce Brissie, Josh Vollrath
November 21, 2012
I went in for a service, and had some additional things I wanted looked in on while I was getting the regular service. Lo and behold, they didn't perform the regular service at all, and stated they couldn't wanted looked in on while I was getting the regular service. Lo and behold, they didn't perform the regular service at all, and stated they couldn't look into the additional things either. I basically parked my car in their shop for the duration of the day, arranged for transportation that inconvenienced other people, and got absolutely nothing out of it. A total waste of 3 people's time. More
by threewaystreet
Employees Worked With
Kathryn Jenkinson
August 31, 2011
My wife and I came in for service on our 2008 Rav4.We spotted a used car on the lot while we were waiting.Vernon Gilley walked up and asked if he could help us.He was very helpful and friendly,but not pu spotted a used car on the lot while we were waiting.Vernon Gilley walked up and asked if he could help us.He was very helpful and friendly,but not pushy!!Vernon made our buying experience very comfortable and enjoyable.He answered all our questions and was very patient with us.I would also like to thank Annette Reed for her friendliness and helpfulness.Performance Toyota has two excellent employees in Annette Reed and Vernon Gilley!! I would definitely buy here again!! More
by bigrod46
Employees Worked With
Vernon Gilley and Annette Reed
