Performance Toyota Ohio - Service Center

Brought my vehicle in for oil change and tire rotation. It came out with scratches on all wheels. Service manager said "that happens" and "should buy special sockets before bringing it in". Offered us noth It came out with scratches on all wheels. Service manager said "that happens" and "should buy special sockets before bringing it in". Offered us nothing to help with the situation aside from a touch up which if any service shop knows it never comes out the same! We had new lexus car in for an oil change and they forgot to tighten filter down. Oil spewed on engine, almost causing a fire in my garage. Place is a joke! Don't go!! They'll ruin your vehicle! More

Service! lol..I gave them several tries and would not recommend them for anything. The two times they rotated tires my lug nut key went missing x2, center hub lol..I gave them several tries and would not recommend them for anything. The two times they rotated tires my lug nut key went missing x2, center hub screws lost, supposedly did an alignment took it straight to tire discounters to get it done right. They waited till I was 20 minutes down the road to bring up them loosing the screws center hub screws. Had to buy a new set of lug nuts twice now because it was the only way to get a key. Called the service center with no help getting it replaced. I spent extra money for service at purchase don’t waste your money. At 100 dollars out of my pocket plus time to locate the correct lug key. 150 dollars for alignment done right else where, also cost me 4 tires because the alignment was not completed 1600 dollars, 50 dollars for replacement center hub screw on my custom rims that were installed by the dealership. It’s cost me more than if I took it to a Porsche dealership. I have additional services paid upfront, at this point I’m going to ask for a refund. When you spend 54000+ on a vehicle you would think they would care about customers and give QUALITY service. Not sure I would ever buy a vehicle from them again. It all about making the big sale and service stops. More

Took in for regular oil change and tire rotation. Made appointment, when i arrived i was told i was on a wait list along with non apointments, also having issues with intermittent wiper not working, Made appointment, when i arrived i was told i was on a wait list along with non apointments, also having issues with intermittent wiper not working, was told they are working as they should, tried later that day when it rained and still not working. They did not test with water as should have been done, would not recomend More

I recently went for service for my 2015 Rav that I purchased there. I had a nail in one of my tires and air was low. I left thinking they had rotated that tire to the back and fixed. Next day air l purchased there. I had a nail in one of my tires and air was low. I left thinking they had rotated that tire to the back and fixed. Next day air low again and I took somewhere else to have checked. When he came out he stated you have a nail in your rear tire. I wanted to see it and it was the same tire with the same nail. Toyota had not fixed tire. I will be by er go back. More

We purchased our vehicle from the dealership around seven years or so ago and have been generally satisfied with the level of service we've received up until the last two years. Back in the beginning of 2 years or so ago and have been generally satisfied with the level of service we've received up until the last two years. Back in the beginning of 2022 is when the troubles really began, even if we didn't realize it yet. Took the car in for a routine service appointment and saw the vehicle parked out front when we went to pick it up. Strange... Never had them park it outside before. Upon closer inspection we found that the windshield had been cracked during the service. While the dealership would not admit fault, we were sent off for a new replacement windshield on their dime. We have been dealing with an air conditioning issue all summer. Sometimes you don't want to admit something is wrong until you can't deny it any longer. In this case, it was mid-nineties outside and we were pouring sweat despite having the AC set to the coldest it would go, on the highest fan speed. The first time, we just had the air filter replaced along with a routine service. It had been chewed, no big deal. Second time, the AC was making a loud, strange noise. We advised them to remove the empty nest that was found in the system. No evidence of rodent activity. The noise was improved, but it never was fully resolved. Roughly $200. Third time, the AC had gone out and we were hit with a migraine inducing chemical odor when the system was on. No leaks found in the system, but there was an empty nest?! As in, the nest that was supposed to be removed last time? Despite giving the go ahead to remove the nest, it was not itemized on the previous bill and we were charged AGAIN to have the nest cleared out. System was presumed fine and they recharged the AC. This was a whopping $1200, as they found a loose wheel which we assumed was an urgent fix. This may or may not have been a mistake - it wasn't caught on the video inspection and was only conveyed orally. Three weeks later, the smell never dissipated. It is, in fact, getting worse. The air is blowing tepid at best. Take it in for service appointment #4. This time, a leak is found behind the dash, and the evaporator coil is bad?? They also found.... Can you guess? AN EMPTY NEST. Why wasn't this leak caught last time? Why is there still a nest?? We are given an estimate for $3000. And our advisor has the gall to tell us that once it's repaired and the system is sealed again, there's no guarantee that another leak won't be found! Forget that. We deny any work and pick the vehicle up. Despite our protests, Performance Auto Group DOES NOT stand by their work. We have been offered no explanation as to how these issues were not caught the first, or even second, time. They have made no effort to resolve the issue, except to offer a higher bill, and maybe stuff another nest inside, who knows?! After our experiences with the service department this year, we will never bring either of our vehicles back for service. And when it comes time to purchase another vehicle, you can just bet we will never choose Performance Toyota (or any division of Performance Auto Group) ever again. This company has become a joke. Too bad, I don't get the punchline. More

I recently purchased my Camry the 1st week of August, when I went to get in it, it had no front floor mats, and the Owners manual was missing. My salesman Garrett said someone must have taken them out an when I went to get in it, it had no front floor mats, and the Owners manual was missing. My salesman Garrett said someone must have taken them out and put them in another car. He said he looked for floor mats but couldn't find any to fit my 2017 car! And that he would be sure to order me a Owners manual! Well, that was over 2 months ago! I have not seen either item. Then 2 days after I got the car home my bluetooth started having problems. It would constantly drop calls, and it was unusable. I made an appointment, took the car up there, Joe said it needed to be updated, which after 2 hours they supposedly did. The next day the bluetooth started doing the same thing, I called and took it back again, that's when Joe blamed my phone!! He said it worked ok when one of his guys tried it! He tried to say it was Verizon's problem! Bull crap! I've had the same phone for 2 years and the bluetooth worked just fine in my other car. So now I have had to turn the bluetooth connection off my phone. Now I am paying for a feature that doesn't exist on my car. I travel for my job and I can NOT be dropping calls to my boss! It seems like as soon as they make the sale, their done with you. When I called my salesman he said "I'll check into it and get back to you" That was 3 weeks ago and no call yet! Huh! famous last words! The car itself is fine, (except the bluetooth) but now it makes me very suspicious as to what will happen if something else goes wrong. I mean how long does it take to get a simple freakin Owners manual and front floormats? And WHY can't they figure out the problem with the bluetooth! WHAT IS THE PROBLEM??! I thought about trying to get in touch with Andy French, the G.M. but If I can't get a response from the salesman, I seriously doubt I'll hear from the G.M.!! One thing this has taught me, If the sales and service employees are talking, their lying! I'm very tempted to call the Better Business Bureau, and not 100% sure I won't. Yet. You would think they would want to make their customers satisfied, so they would return, but they don't seem to care. But if someone doesn't follow up with this email, I will report them and they will still have to deal with me. Their choice! More

Jackie Burt is the best associate you have. Ms. Burt goes over and beyond her job just to make sure customers are satisfied with what they have purchased. I will recommend her to everyone I know. over and beyond her job just to make sure customers are satisfied with what they have purchased. I will recommend her to everyone I know. More

service is the worst I have ever seen tried to get my 2019 Camry serviced for the 1 year after calling on the phone when I get there they said all they would do is rotate the tires called Joseph they sa 2019 Camry serviced for the 1 year after calling on the phone when I get there they said all they would do is rotate the tires called Joseph they said they would do the 1 year maintenance this is the 2nd time they wouldn't cover something that Joseph Toyota cover this place is sad More

Not Just Great Vehicle Service But Great Customer Service! Benjamin Staton worked above and beyond to assist me in finding the right tires, scheduling my service and verifying that I was completely satisfied w Benjamin Staton worked above and beyond to assist me in finding the right tires, scheduling my service and verifying that I was completely satisfied with the work performing before leaving! Patrick Bishop is an amazing service technician! Besides great vehicle service he videos his work to share with his customers. His videos are always well thought out and really a perfect way to show, not just tell, a curious customer like myself what service was performed and why! Performance Toyota these two guys are an amazing team! Thank you! Bill More