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Performance Toyota
Fairfield, OH
412 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 412 reviews
October 01, 2019
Not Just Great Vehicle Service But Great Customer Service! Benjamin Staton worked above and beyond to assist me in finding the right tires, scheduling my service and verifying that I was completely satisfied w Benjamin Staton worked above and beyond to assist me in finding the right tires, scheduling my service and verifying that I was completely satisfied with the work performing before leaving! Patrick Bishop is an amazing service technician! Besides great vehicle service he videos his work to share with his customers. His videos are always well thought out and really a perfect way to show, not just tell, a curious customer like myself what service was performed and why! Performance Toyota these two guys are an amazing team! Thank you! Bill More
by Bill
Employees Worked With
Benjamin Staton, Patrick Bishop
September 11, 2019
The worst experience ever I had and I will share with every Very bad, rude, nasty and lairs. Once you sign on the contract, you will start finding their lies. First of all, they sold to me my rav 4 2019 with Very bad, rude, nasty and lairs. Once you sign on the contract, you will start finding their lies. First of all, they sold to me my rav 4 2019 with extended warranty till 132000 and I have the finince manager initial on this number. Then Toyota sent to me a letter saying they cover till 96000 total and not till 132000 as they mentioned. Second, when I am negotiating my deal, I told them I need u to take off the luggage rack on the top on my sun roof. They said today is Saturday and the service are almost going to close, come back on Tuesday and we will take care of it. On Tuesday, they found their is a missing key to unlock the rack. So they had to order a new key and they told me to come back and we will do it. I came back they gave me the key but they could not unlock it, they said you will have to schedule an appointment to unlock it. I came back again and they refused to do it unless I pay for the technician. My advice to everyone, 1: do not STOP there at all and if you have to, please make sure to record everything they are saying to u and let them know that you are recording them because they have a fish memory. 2. Do not trust Anyone there, once you get in and sign the documents they will stay away from you and u will start seeing how they lied to you. No Mike no Michael no Logan not even their manager. They are busy on Facebook and Snapchat so do not bother. FYI, this is not the end with my issue and I will reach the upper management level at the corporate with the warranty document with their manager initial on their false information and copy of the email between me and Michael Bronson about the rack and the service appointment. Do not try to talk to Mike who call himself a manager of the facility, I do not know how he is a general manager of this facility, he cannot be a team lead in small retail store. Lastly, Stay away from from Toyota Performance. I swear if they are the only place to sell Toyota, I would never ever buy it again. More
by Rav 4 2019
Employees Worked With
Michael Bronson , Michael Miglio, Logan Buriff
July 14, 2019
Great experience Our salesman Oz was great to work with. I did not feel pressured into doing anything and he was easy to talk to you. He took the time to walk us thro Our salesman Oz was great to work with. I did not feel pressured into doing anything and he was easy to talk to you. He took the time to walk us through the features and functions in the CRV that we purchased. More
by Mliechty
Employees Worked With
Haschi Osmanoglu
February 17, 2019
Exellect customer service From the time I walked in the door until the time I left. I had the best car buying experience. Gary was wonderful with getting me my new car. He al From the time I walked in the door until the time I left. I had the best car buying experience. Gary was wonderful with getting me my new car. He also was able to explain to me how to work everything in the car before I left. He made me very comfortable before I drove off the lot. I would recommend him. Also Michelle in finance worked really fast to get me approved. They made sure I left with the vehicle I choose. More
by Dana L
Employees Worked With
Gary Grupenhof, Michelle Mueller
February 14, 2019
New Car Purchase We enjoyed our experience at Performance Toyota purchasing a new Highlander. Our salesman, Garrett Lee was a great communicator on the entire proces We enjoyed our experience at Performance Toyota purchasing a new Highlander. Our salesman, Garrett Lee was a great communicator on the entire process. We didn’t have any surprises in purchasing the vehicle. We highly recommend Performance Toyota in Fairfield, Ohio. More
by HunterDave
Employees Worked With
Zach Fox, Brandon Precht, Garrett Lee
December 23, 2018
Warranty issue Had a warranty issue that was promptly corrected by management. I will continue to use Performance Toyota to service our families vehicles. Thanks for Had a warranty issue that was promptly corrected by management. I will continue to use Performance Toyota to service our families vehicles. Thanks for the help. More
by RFaehr
Employees Worked With
Nathan Myers
August 21, 2018
Excellent experience purchasing from Performance Toyota!! I had been searching for a specific model of pre-owned Prius and I found one exactly like what I had been searching for online at Performance Toyota o I had been searching for a specific model of pre-owned Prius and I found one exactly like what I had been searching for online at Performance Toyota of Fairfield, OH among their Certified Pre-Owned inventory! From my first message through the AutoTrader website where I found the car, on through delivery, I had an EXCELLENT experience with Amanda Moore, (Sales Representative), Logan Buriff, in the Business Office, and with Nate Meyer, (Pre-Owned Sales Manager)! They exceeded my expectations in professionalism, prompt and clear communication with NO high pressure of any kind! They were the BEST! I highly recommend dealing with them if you are searching for the perfect car for your needs and want a very clear, professional, and non-time-consuming sales experience! I drove around two hours with limited time in my schedule to spend at a dealership and they accommodated me in an exceptional way! I was so pleased and it made finding the perfect car all the more pleasant because of their excellent treatment. I am confident that they will treat you the same if you are searching for, ready to buy, and serious about acquiring that special vehicle you have been looking for. I only wish I lived closer so that I could have any service done there, as well. More
by JackMar
Employees Worked With
Amanda Moore, Nathan Myers, Logan Buriff
August 12, 2018
Great Quality Customer Service Barney Wahoff led me to Performance by telling me what used cars that were available on the lot that were in my price range. He referred me to Jeff Rh Barney Wahoff led me to Performance by telling me what used cars that were available on the lot that were in my price range. He referred me to Jeff Rhoads and he showed me the cars I had narrowed it down to. He was so easy to work with. He really helped me get the car that I wanted and went out of his way to be a very kind, knowledgeable, honest and very easy to work with. More
by tobiehibbard
Employees Worked With
Barney Wahoff, Jeff Rhoads
July 31, 2018
Awesome experience This is my second vehicle from this dealership. Michelle is extremely helpful and knowledgeable. Jackoi is also very attentive and professional. I'll This is my second vehicle from this dealership. Michelle is extremely helpful and knowledgeable. Jackoi is also very attentive and professional. I'll buy from them again and again. More
by Lriverabxnyc
Employees Worked With
Jakoi Owens , Michelle Mueller
July 25, 2018
Excellent customer service for a high-quality product I would like to thank Sid Hussain and Logan Buriff for making the purchase of our Camry easy and quick. Sid did an excellent job of showing us availa I would like to thank Sid Hussain and Logan Buriff for making the purchase of our Camry easy and quick. Sid did an excellent job of showing us available cars without any pressure tactics. He was also flexible and patient with answering all of our questions. Logan was quick and efficient with the financial paperwork. I would recommend both of these gentlemen to anyone seeking to purchase a future car. More
by ToyotaCamry2015
Employees Worked With
na, Logan Buriff, Sid Hussain
