Performance Toyota

Very disappointed with their trade in service. January 16 we traded our Chevy traverse and leased a 2021 Highlander. 21 days later our bank still has not received the check to pay off the Chevy and now we ha we traded our Chevy traverse and leased a 2021 Highlander. 21 days later our bank still has not received the check to pay off the Chevy and now we have accrued $200 in interest. I have called several times and I keep getting the same answer... “check was mailed”. Poor way to do business! More

service is the worst I have ever seen tried to get my 2019 Camry serviced for the 1 year after calling on the phone when I get there they said all they would do is rotate the tires called Joseph they sa 2019 Camry serviced for the 1 year after calling on the phone when I get there they said all they would do is rotate the tires called Joseph they said they would do the 1 year maintenance this is the 2nd time they wouldn't cover something that Joseph Toyota cover this place is sad More

Everyone at this dealer was helpful. We weren't there 2 minutes before someone offered to help us, but they also were not high pressure. Rashawn was terrific; I would highly recommend him. We live much clo minutes before someone offered to help us, but they also were not high pressure. Rashawn was terrific; I would highly recommend him. We live much closer to another dealer, but we had a bad experience there once, so we drove across town to Performance. We're very glad we did. More

Amazing Experience! This dealership is literally and figuratively like a well oiled machine.Even the atmosphere represented professionalism and respect.Rachel Root is the This dealership is literally and figuratively like a well oiled machine.Even the atmosphere represented professionalism and respect.Rachel Root is the best sales person! More

Horrible Salesmen Performance Toyota was recommended to us by some friends who had purchased from them before. We went to test drive a Toyota Highlander. We loved it Performance Toyota was recommended to us by some friends who had purchased from them before. We went to test drive a Toyota Highlander. We loved it but there just wasn't enough leg room for our children in the 3rd row. The salesmen Tilla said they had a Traverse. We test drove it and decided to buy it. We were upfront to him about wanting to use our bank. He said he maybe able to get us a better rate. We told him if he could match 2.79% then we would consider. He could not match so we wanted to finance with our bank and we were pre approved. He then said they can not accept outside financing. I have never heard of such a thing. Then we said no sale. He went and got Michael who then said ok but we need a check. We go to our bank to sign loan papers and tell our Loan officer that they want a check. She said we don't do that and have never done that. All they need is a letter of credit. She called Performance to speak with a sales manager. When she talked to them they said it was up to the salesmen. This didn't set well with her our us for that matter. It made no sense. So we drove to Fairfield which was an hour away in the pouring rain to purchase and drive home a car. We handed our salesmen the letter of credit and he proceeded to tell us they can't except it because anyone can just walk in and give them a piece of paper. I asked him if he would like to see our loan papers, he said no. He then went and got Michael and they both approached us and said we can't sell you the car without a check. Then Michael said he could finance us through another credit union but a higher interest rate. Huh! Why on earth would you ask a customer to go with a higher interest rate? So they both basically said they will not sell us the car even though we had the money to purchase the vehicle. The bottom line is they just wouldn't sell to us because they couldn't take us for more money and make us buy at the higher interest rate. That is not good business at all. It was very unprofessional and neither one of them showed us they knew anything about doing what is best for the customer. They were out for themselves. We have never been treated so poorly from a dealership. We then went and purchased a vehicle from another dealership and had a WONDERFUL experience and are thinking of trading in our truck also with this dealership.. My entire point of this review is to assure the no one else is treated they way we were. That is no way to build a customer clientele and get customers to recommend or return to your dealership. I believe these two should be retrained on how to treat customers. More

Excellent and friendly customer service I was in contact with Jeff prior to appointment to purchase a vehicle. He was cordial and friendly and treated us as if he has known us for a long ti I was in contact with Jeff prior to appointment to purchase a vehicle. He was cordial and friendly and treated us as if he has known us for a long time. He interacted and asked many questions on what type of vehicle interested in. I felt he was honest and wanted us to be happy with our vehicle choice. He has reached out a couple times since the purchase wanting to know how we were, if we were enjoying the new vehicle, and to let him know if we had any questions. Michelle was probably the best car finance specialist I have ever worked with. Very thorough and prompt with our financing. More

Horrible sales specialist. I have been to the dealership 2 times this month and left unhappy both times. Came in for numbers lefts with nothing. The salesman was not knowledgeable in the 2 top selling cars 2 times this month and left unhappy both times. Came in for numbers lefts with nothing. The salesman was not knowledgeable in the 2 top selling cars they sell. Not coming back. More