Performance Toyota

it was a pleasure to deal with tom downs. tom is personable and knowledgable. he treated us like we were the only customers on the lot. personable and knowledgable. he treated us like we were the only customers on the lot. More

Benjamin Bruner and Jermaine Dixon were incredibly helpful at our visit to Performance Toyota in Fairfield, Oh. I am giving them an excellent rating because not only were they helpful, they were pati helpful at our visit to Performance Toyota in Fairfield, Oh. I am giving them an excellent rating because not only were they helpful, they were patient and friendly, worked very hard to get us the best rate for my dream car, and they have made a life-long customer in doing so. I will definitely be going back in the future and I would most definitely recommend the service to friends and family. My overall experience was nothing but the best. More

We only went to look at the Rav 4 but ended up buying a Venza that day. Mike Shultz was not only very friendly and easy to talk with but he was very knowledgable about the various models. There was absol Venza that day. Mike Shultz was not only very friendly and easy to talk with but he was very knowledgable about the various models. There was absolutely no "selling", he gave us information then let us consider and make our decision. We were very impressed with Mike, with the service and welcome we received. We were also quite impressed with the service area when we toured the dealership the day we picked up our new car. By the way, we LOVE the Venza! This is our first Toyota and we certainly would recommend the dealer, Mike and Toyota. More

Rashawn Johnson took it upon himself to ensure our needs were met. He customized the sold car with balloons and a tag that said this car belongs to "Kayla Howard". He then took time after the sale to ensu were met. He customized the sold car with balloons and a tag that said this car belongs to "Kayla Howard". He then took time after the sale to ensure he covered every pertinent feature of the car. I would recommend this dealer to anyone looking to buy a new or used car! More

Jeff was a very good salesmen. I felt no pressure when I was in my "just looking" phase and he offered to let me test drive any car. Gave me his card and left it at that. I was so impressed we went back and was in my "just looking" phase and he offered to let me test drive any car. Gave me his card and left it at that. I was so impressed we went back and bought a Prius. More

The internet sales team were all great to work with. Matt was very easy going amd more concerned with getting me a car I liked than selling me just any car. There was a "no pressure" attitude that made buyin was very easy going amd more concerned with getting me a car I liked than selling me just any car. There was a "no pressure" attitude that made buying a car a pleasent experience. Their price was very competitive and I would recommened them to anyone looking for a new car. Great job and a very great experience. Couldn't ask for better service. More

Olivia was terrific and basically the reason that we bought from Performance Toyota and not Kings Toyota which is near us. Also the internet reviews spoke very highly about Performance Toyota's custome bought from Performance Toyota and not Kings Toyota which is near us. Also the internet reviews spoke very highly about Performance Toyota's customer service and we found that to be true! Our only disappointment was with the finance dept. We were buying on the 0% 60 month promo and all the details had been worked out ahead, so it should have been a quick easy transaction but actually took more than two hours. Since my husband had taken time during lunch to sign the paperwork, we were very disappointed that the paperwork was not ready to be signed. We knew ahead what our money limit for an extended warranty was, but there was a bit of pressure to buy one anyway. We bought a Toyota because of our great experience with our last Toyota! It had nearly 200,000 miles and was still very dependable transportation. We didn't really think an extended warranty was necessary. It was a shame to have such an efficient process of buying a new car end as it did. The gentleman that helped us in finance was very polite and kind (which we appreciated), but the signing of the papers should have been much more efficient. The internet group couldn't be better!!! A special thank you to Olivia who made buying a new car a pleasant experience. She was very easy to reach and followed through on everything she said. Everything was explained well and handled in a smooth and organized way. We are very grateful! We would definitely recommend Performance Toyota to others. (We already have!) Both my husband and I are from very large families that all live in the Cincinnati area. We will continue to spread the word! I do feel that Finance should realize that they are the last people the customer works with before leaving, and they should be sensitive to the time it takes to finalize the deal. More

The quality of service at performance toyota in Fairfield was unlike any horror story about buying a new car that I have ever heard. I expected the worst of course, but was pleasantly surprised at the profe was unlike any horror story about buying a new car that I have ever heard. I expected the worst of course, but was pleasantly surprised at the professionalism and knowledge of all of the staff that I came into contact with when purchasing my new truck. The knowledge about products and services that sales and financing staff have about products and services offered was amazing. Any question that I posed was answered to the utmost of my satisfaction. The service has not stopped. My sales rep has answered any questions in the following days since I have purchased my new truck about anything and everything I wanted to know. On the whole the experience I am having with performance toyota in Fairfield has made me a life long customer. More

Kelly was easy to work with and allowed me to "try on" various model to see how they feel. I test drove a few before I bought the "one" I liked. Kelly made the sale easy and non stressful. on" various model to see how they feel. I test drove a few before I bought the "one" I liked. Kelly made the sale easy and non stressful. More

Courtnell was patient and courteous.He showed us cars Courtnell was patient and courteous.He showed us cars that were within our budget and didn't pressure us into buying something more expensive.Our Courtnell was patient and courteous.He showed us cars that were within our budget and didn't pressure us into buying something more expensive.Our overall experience was excellent.Were very happy with the car that we got. More