
Performance Toyota
Fairfield, OH
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As I entered the showroom, Ralph Mitchell greeted me, As I entered the showroom, Ralph Mitchell greeted me, held the door open for me and asked how he could help me. I told him the car I was loo As I entered the showroom, Ralph Mitchell greeted me, held the door open for me and asked how he could help me. I told him the car I was looking for and he brought it around . It was a perfect match. This was the second Camry I have owned. My previous one is 15 years old and still running. Ralph was very good in explaining all the features that are now standard on this car as well as the extras I would be getting. The financing went very smoothly. Upon delivery of the car Ralph spent considerable time explaining to me,my neighbor and my Grandson all the features of the car. I learned about features I had on my previous car that no one had explained to me and I had never used. As a recently widowed woman I was dreading having to face something as major as purchasing a car on my own. Ralph and Toyota turned it into a very enjoyable and informative event. Ten years from now when I am ready for my next Camry I will look up Ralph again. In the meantime I will certainly recommend Ralph, Performance Toyota, and the Camry to anyone who is in the market for a car. More
i bought a new truck from performance toyota internet sales team. they were an absolute pleasure to deal with. i have bought many new vehicles over the years and this was far and above the best dealershi sales team. they were an absolute pleasure to deal with. i have bought many new vehicles over the years and this was far and above the best dealership i have ever dealt with. a nice environment and everybody i talked with was friendly and knowledgeable. my truck had a couple of minor issues, so i had to go back to the service department, and once again all involved were competent friendly and a pleasure to deal with. i would highly recomend performance toyota . More
We were welcomed very politely and nicely with a smile, and several people came up to just tell me how sorry they were that I lost my previous Toyota in an accident. Our salesman was extremely helpful and and several people came up to just tell me how sorry they were that I lost my previous Toyota in an accident. Our salesman was extremely helpful and very patient with us as we were a bit stressed out over the accident. Overall a good experience. Thanks! More
This was our second purchase from this dealership. The first time we purchased a used vehicle (a GMC)and this time we had decided to purchase new. We compared Toyota, GMC, and Buick when looking for our first time we purchased a used vehicle (a GMC)and this time we had decided to purchase new. We compared Toyota, GMC, and Buick when looking for our new SUV. We purposely went back to Performance because of the customer service we received on the first purchase. I must admit I was pretty sure I was going to buy an American car but felt I needed to give this dealership an opportunity to sell me a Toyota since I was so pleased after my first deal. It took us several trips and numerous questions and at least two test drives but today there is a new Toyota parked in my garage. They were patient, not pushy, and although I had loyalty dollars from GM, Performance was still able to offer me a better deal than the other dealers. In my many years of owning a car this is the first time I have owned anything but a GM, Ford, or Chrysler. I shopped two Ford dealers, two GMC/Buick dealers and two Chevrolet dealers before making this decesion. More
Nice friendly atmosphere. Courteous salesperson and helpful, knowledgeable Finance Manager who took the time to explain my options. He was personable and told me about his experiences. helpful, knowledgeable Finance Manager who took the time to explain my options. He was personable and told me about his experiences. More
My wife and I came in for service on our 2008 Rav4.We spotted a used car on the lot while we were waiting.Vernon Gilley walked up and asked if he could help us.He was very helpful and friendly,but not pu spotted a used car on the lot while we were waiting.Vernon Gilley walked up and asked if he could help us.He was very helpful and friendly,but not pushy!!Vernon made our buying experience very comfortable and enjoyable.He answered all our questions and was very patient with us.I would also like to thank Annette Reed for her friendliness and helpfulness.Performance Toyota has two excellent employees in Annette Reed and Vernon Gilley!! I would definitely buy here again!! More
Things can go wrong in ordering a vehicle not on the lot. vehicle came in with different interior color than we wanted. Dealership stepped up and made it right. They went over and above to make this happen vehicle came in with different interior color than we wanted. Dealership stepped up and made it right. They went over and above to make this happen. More
I give an excellent rating to Performance Toyota because they are very professional, straight forward, and extremely detailed. We were very open to other manufacturers and visited a few others but noticed t they are very professional, straight forward, and extremely detailed. We were very open to other manufacturers and visited a few others but noticed that other dealership employees were not nearly as prepared to provide the level of in-depth product knowledge that our Toyota rep, Steve Doan, gave us. Our time spent was maximized because only what mattered to us was explained and the right questions were asked to pinpoint our options. In fact, we walked away feeling great because we discovered some details that allowed us to make an informed decision on our new Highlander...we walked away very satisfield with the entire purchase, including price, service, and reliability. More
we went to performance toyota looking to buy a truck for a good deal. this would be our 3rd purchase with them in 3 years. they were very curtious with us and was willing to work well with us. in our opinio a good deal. this would be our 3rd purchase with them in 3 years. they were very curtious with us and was willing to work well with us. in our opinion there customer service is one of the BEST that we have ever worked with!!! there sales team and finance team were awsome and i would definatly recomend them to our friends and family. and we WILL purchase from them in the future!!! from us we give them an A+++++++ thanks guys More
Jeff Rhoads was very helpful. He knew everything about the truck that I was interested in buying. When I came in to pick up the truck, he explained the features of the truck in even more detail. The brand the truck that I was interested in buying. When I came in to pick up the truck, he explained the features of the truck in even more detail. The brand new truck, for some reason, did not include new floormats. This concerned me, but Jeff spoke with a manager to be sure that the new floormats were to be ordered at no additional cost to me. I was pleased with the way Jeff treated me and how he followed up to get a problem resolved. More