Performance Toyota

Still waiting on our second key; buy from anywhere else We purchased a 2015 Toyota Certified Camry with 40,000 miles from Performance Toyota on Wednesday, August 31, 2016. We love the car, but customer ser We purchased a 2015 Toyota Certified Camry with 40,000 miles from Performance Toyota on Wednesday, August 31, 2016. We love the car, but customer service apparently ends as soon as they have your check. After we signed the papers (there was no financing, so it should be a pretty quick transaction), we waited for several hours while we were being treated like "Rock Stars" as they got our car cleaned and ready for us and then we could have the keys. We waited several hours. After the dealership closed, we finally managed to track down our sales person and ask them what was going on. They hurried up and pulled our car around and switched the plates for us. The inside of the car was so dusty that we had to wipe down the dashboard and the other surfaces of the car when we got home and clean the crud out of the drink holders. Why did it take so long to get us our car if they didn't do anything to clean it. Also, we still have only one key, even though we were told several times we would be getting the "keys". We followed up the next day asking where our second key was, and we were told they would contact us on Monday, September 5, about getting our second key. Monday came and went, and no one contacted us. We e-mailed and called a couple of times that week, and we even stopped by the dealership in person twice. Apparently they cannot make a key for us, and they don't know where the second key is. We were told they would contact us on Monday, September 12, and we could come and get our second key. It's now September 14. No one from the dealership has called us or e-mailed us about getting our second key. At Performance Toyota, Customer service ends as soon as they have your check. Our next step will be to contact Toyota's corporate office, inform them of Performance Toyota's terrible customer service, and see if they can recommend a different dealership in the area that is at least somewhat competent and can get us a second key to our car. Customer Service from Performance Toyota is non-existent. If you are considering buying a car, go anywhere but here. More

Awesome service offered. Impressed with the professionalism Few weeks back, purchased a Toyota Sienna (red) on Aug 12th. Was impressed with professionalism displayed by their staff (Alexia Obermeyer). She had a Few weeks back, purchased a Toyota Sienna (red) on Aug 12th. Was impressed with professionalism displayed by their staff (Alexia Obermeyer). She had a thorough knowledge on the product and took time to give us a detailed and through demo of the features and was prompt to answer all our queries. In this world of internet, when people point you to internet/google to figure out yourself, this was an outlier case for where the associate took time to explain every nuances of the vehicle and how as a user should approach. Really a delightful experience and felt so good of helpful and the overall willingness attitude to assist the customer. This is perfect start to a new relationship we started with performance and came back with a huge satisfaction when we drove back the vehicle home Awesome!!!!!! Would recommend this dealer - Highly likely Great Job!! Sandeep/Soumya More

Honesty and Smile I enjoyed the fairness of true car pricing twice now! They really worked with me on what I truly wanted in the 16 Camry! All of the team worked hard a I enjoyed the fairness of true car pricing twice now! They really worked with me on what I truly wanted in the 16 Camry! All of the team worked hard and I recommend anyone to take the energy and time to pick your car out here...definitely put a smile on my face! More

Awesome Alexia Obermeyer did an outstanding job when we bought our new car she is a great asset to your company she was curtious and respectful to your custom Alexia Obermeyer did an outstanding job when we bought our new car she is a great asset to your company she was curtious and respectful to your customers More

Purchased 2016 Prius Jeff Rhoads we super ! Very straight forward salesman that was enjoyable to work with. After purchase he spent over one hour with us in the car exp Jeff Rhoads we super ! Very straight forward salesman that was enjoyable to work with. After purchase he spent over one hour with us in the car explaining how to use everything. He said we should come back for more instruction that he will help us. More

Purchase of a Toyota Rav4 I would like to thank Alexia Obermeyer and Tommy Dexter for all their help in finding me the right car. I've been car reviewing and testing for 6 mon I would like to thank Alexia Obermeyer and Tommy Dexter for all their help in finding me the right car. I've been car reviewing and testing for 6 months with minimal success. I called Performance Toyota and was connected to Alexia Obermeyer who immediately set to work finding the car I was interested in. Between her and Tommy Dexter I was able to quickly complete the purchase with the most professional and kind service. Both individuals were so knowledgeable and well informed. They processed my purchase very efficiently with no hassles. There was absolutely no pressure and a great amount of personalized attention. Thank you both so much for making my car buying experience a truly enjoyable one. I'd also like to thank Elizabeth Schoen for all her assistance and understanding with last minute complications on my part. These three employees gave terrific service. I can't praise them enough. Bonnie Koller More

Alexia Obermeyer was fantastic! I shopped quite a lot of dealerships, had well over 50 stickers in my phone and Performance Toyota was by far the most superior. I didn't even need to I shopped quite a lot of dealerships, had well over 50 stickers in my phone and Performance Toyota was by far the most superior. I didn't even need to haggle on price, there's was so good. Alexia was supportive, never pushy and didn't show one sign of frustration when I was a pain over financing. She really make the experience great. I shopped a lot for my financing and didn't think they'd even come close to my offer. Michael shopped around and got a better rate with less fees and was able to give me some gap insurance which gives me some additional peace of mind. I couldn't be happier with my Corolla, thank you all so much! More

LOGAN BURIFF IS THE BEST!! Let's face it, we all need to buy a car from time to time. It can be a good experience or a bad one. I am so glad I went to Performance Toyota in Fa Let's face it, we all need to buy a car from time to time. It can be a good experience or a bad one. I am so glad I went to Performance Toyota in Fairfield, Ohio. I had a great experience! Logan Buriff is the best sales representative ever!! He is not pushy at all. He gave me my space and answered all my questions. Some sales representatives care only about the sale and. Logan actually cared about me and wanted make me happy. He helped me find the perfect car for me and my family. I would recommend him to help you buy your next car. I know I will be back in the future. More

Service and parts department is A+ top notch I have been going to Performance Toyota for many years for various service items. Melissa Fischer has been my trusted advisor and always gives me ad I have been going to Performance Toyota for many years for various service items. Melissa Fischer has been my trusted advisor and always gives me advice about what my options are and not just what they can sell me. Over the years there has been a constantly pleasant and competent crew that helps me decide what I can work on myself and when it's time to bring my vehicle in. The parts department is friendly and very helpful in getting what I need to do my own work. More