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Performance Toyota
Fairfield, OH
413 Reviews
Welcome to Performance Toyota, conveniently located near Cincinnati on Route 4 in Fairfield and serving all your vehicle needs. Performance Toyota has a large selection of New, Pre-Owned or Certified Pre-Owned Toyota vehicles for Toyota shoppers like the Camry, Corolla, Avalon and Yaris. If you need a little more room we have trucks and SUV’s to choose from like the Tundra, Tacoma, RAV4, Highlander, 4Runner, Sequoia and Land Cruiser. Plus, the Sienna and a huge selection of Toyota Camry and Highlander Hybrids and the groundbreaking Prius are available!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 413 reviews
March 12, 2017
Completely unorganized and fall back on deals I bought a 2011 F-150 used from Performace Toyota.During the test drive it had a shake in it. I was told that the shake would be fixed no big deal. It I bought a 2011 F-150 used from Performace Toyota.During the test drive it had a shake in it. I was told that the shake would be fixed no big deal. It was wrote up in the deal to fix it. Set up a appointment with service they balanced the tires and said good to go (might I mention very rude service advisor) then I get in my truck it's shaking a lot worse than before. I call, they apologize and set up for me to come in following week. The new tech says that 3 tires were out of balance and that he rebalanced the tires but after a test drive it's still shakes. He inspected the drive train and said he just didn't know how to fix the issues and recommended I go to a Ford dealer. Jessica gave me her card told me to give the dealer of my choice her card and they will pay for the repaires. ( this is after they went and got approval from the GM) I then set up my third appointment this time at Hagg Ford in Lawrenceburg IN. They called Performance Toyota and they say they have no idea who I am and that they cannot authorize anything. I then call service and talk with Abby. She contacts Kathy asking questions of the situation. Kathy said that GM or herself have no clue who authorized me coming to this dealer. Then insisted that I tell her before we do anything. Ford looks at the truck and recommended Road Force Balance. Toyota then says they will pay for that but if the truck still shakes after that it's my problem. So know I'm stuck with a 24K dollar truck that shakes over 60MPH going down the road because performance toyota would not stand behind the vehicles they sell. I am a Quality Engineer, so with that said Quality of Product is something I'm very familiar with, not only does Performance Toyota Fail in Quality of product but fails in quality of customer service. I will never return as a customer due to the horrible experience with their service. (I have spent a total of 15 hours and counting of my own time dealing with this issue) More
by Kurt Hodges
Employees Worked With
Jessica,Kathy
March 05, 2017
Greg Fails-Very WONDERFUL experience! I was very pleased with my service, Greg Fails did all he could to make sure that my husband and I felt comfortable and received the best deal that fi I was very pleased with my service, Greg Fails did all he could to make sure that my husband and I felt comfortable and received the best deal that fit in our budget. He worked with us and we left with BIG smiles on our faces! Toyota has always been a favorite of mines so going there to get a car was very ideal. If you are looking for a great car that will last I recommend Toyota! If you do decide to make that great decision request Greg Fails!! Trust me your experience with Greg will make you never want to purchase a car from any other company ever again!! Great job guys!! Keep up the good work Greg! More
by delldani1
Employees Worked With
Greg Fails
March 02, 2017
Craig Treon I would highly recommend this dealership on the professional, extremely helpful and personable salesman Craig Treon. I went with my 19 yr old son to I would highly recommend this dealership on the professional, extremely helpful and personable salesman Craig Treon. I went with my 19 yr old son to make sure he didn't get taking advantage of... But, for the first time EVER.... We we're welcomed by a friendly, smiling, calm and NOT fast talking salesman you usually are greeted to sell you any car n quickly. He actually, listened to the fact that my son n wife was in an accident and was needing a replacement car. He went above n beyond. He didn't only take care of him. But, took care of helping his wife with a better car. I believe him to be genuine and totally caring about his job to make his customers not only extremely satisfied but life long friends. We will highly recommend him. Thanking you, Selena Campbell More
by Luvbug
March 01, 2017
Better than expected I contacted the dealership on a Thursday morning to set up an appointment for the following Saturday. I was contacted Friday assuring me the vehicle I contacted the dealership on a Thursday morning to set up an appointment for the following Saturday. I was contacted Friday assuring me the vehicle was available and ready for me to see. I arrived on Saturday and found out the car had been sold after my sales associate had left for the night. I found a better car with better options a year newer and still paid close to what I would have for the other car. So I am very happy that it worked out the way it did otherwise I would not have gotten the chance to try a different car. More
by IndyBoy88
Employees Worked With
Alexia Obermeyer
February 12, 2017
Highly recommend... Great dealership with hard working sales team. They worked hard to get us in the vehicle we wanted at the price we wanted. Salesman Eddie Greer was gr Great dealership with hard working sales team. They worked hard to get us in the vehicle we wanted at the price we wanted. Salesman Eddie Greer was great and gave us space to make a decision and no pressure. We really appreciated that. Also thank you to Sales Manager Jermaine Dixon and Finance Manager Beth. Both were really friendly and easy to work with. Highly recommend this dealership. More
by Wes
Employees Worked With
Jermaine Dixon, Elizabeth Schoen, Edward Greer
December 28, 2016
Honest, Educational and Positive John Campbell brings the integrity to the car sales industry, he provided me with options, clarity and flexibility. He is a man of his word and by pro John Campbell brings the integrity to the car sales industry, he provided me with options, clarity and flexibility. He is a man of his word and by providing a down to earth perspective and his knowledge of the industry - he makes the reality of owning/leasing a car a lot less overwhelming. Thank YOU. Alexia Obermyer is kind and knowledgeable about the cars and helped the transition into the new car go smoothly. I speak highly of this staff a year later and refer people to Toyota Performance Fairfield because of my positive experience with them. C More
by C
November 05, 2016
Great Service I bought a pre-owned vehicle and Alexia Landers made the purchase as friendly and easy as possible. The whole team from internet sales to sales to ma I bought a pre-owned vehicle and Alexia Landers made the purchase as friendly and easy as possible. The whole team from internet sales to sales to management, the process was simple and no pressure. Felt comfortable dealing with this group. More
by Brianjd14
Employees Worked With
Jim Dubois, Alexia Obermeyer
October 18, 2016
purchasing a new highlander I haven't purchased a new car in nine years and while the ordeal was stressful for us the salesman and saleswomen made the whole process very easy and I haven't purchased a new car in nine years and while the ordeal was stressful for us the salesman and saleswomen made the whole process very easy and somewhat enjoyable. Their knowledge and professionlism in going through the process was commendable. More
by johnny winner
Employees Worked With
landers alexia, patrick mcgrath
October 11, 2016
Friendly, helpful sales staff My experience pruchasing a Certified used 2015 Toyota Sienna was good one thanks to the sales person Alexia Obermeyer Landers. Alexia was thorough in My experience pruchasing a Certified used 2015 Toyota Sienna was good one thanks to the sales person Alexia Obermeyer Landers. Alexia was thorough in showing me the features of the vehicle and answering questions about its operation and electronic devices. More
by Satisfied Buyer
Employees Worked With
Alexia Obermeyer
September 26, 2016
Pretty good experience I dealt with Greg Cossman. Very easy to work with and personable. Booking an appointment, test driving, and negotiations all went smoothly. After that I dealt with Greg Cossman. Very easy to work with and personable. Booking an appointment, test driving, and negotiations all went smoothly. After that though, I had to wait almost three hours to see the Finance Manager and finish the paperwork. I'll grant that this was a Sunday, so they were busy, but in that case, you think there would be more than one finance person working. Other than that, I was pleased with the service at Performance. More
by TJ
Employees Worked With
Greg Cossman
