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Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)
Fort Wright, KY
268 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 268 reviews
March 26, 2025
I have owned two ES 350 from this dealership in the last year and a half and they all had the same stinky smell coming from the left front fender after about 3,000 miles. Smells like heated up plastic and a year and a half and they all had the same stinky smell coming from the left front fender after about 3,000 miles. Smells like heated up plastic and antifreeze you can't let your driver side window down while you're sitting still that's for sure it blows in and the one last year the ES 350 2024 had a smell coming inside the cab through the vents they said they could not see nothing smell nothing. I've had three of these 350 engines and they all had that same smell after about 3,000 miles one was a xse Toyota Camry. I see a lot on the internet people talking about it but I see nobody at the dealerships talking about it I believe it's a design flaw somewhere it's not coming from the surge tank cuz it's on the opposite side of the car. The smell has nowhere to go because of all the covering on top and underneath so it ventilates out the left front fender somehow, nowhere else. The sad part you can't put your left side driver window down and not smelling the smell which my wife has asthma and I have allergies and I think it affects us she's constantly coughing hope I can keep it long enough to get rid of it. I'm already lost more money on the first 2024 model training it back again I definitely don't want to lose 10 or $12,000 on this car. Which I will never buy another lexus. And I don't like a hybrid car or electric car so it won't be a Toyota brand which I bought 13 of them all together in my lifetime. More
by Wesson
Employees Worked With
Phil Booth
March 09, 2025
I bought a used Lexus on 3/8/25. Andrew Wilburn was my salesman and he patiently worked with me for days. I live 3.5 hours from the dealership so Andrew took photos and videos and Andrew Wilburn was my salesman and he patiently worked with me for days. I live 3.5 hours from the dealership so Andrew took photos and videos and sent them to me. He was always available to talk/text/email throughout the process. When I arrived at the dealership he had all my paperwork ready; and my car ready—it was a seamless transaction. I highly recommend Andrew and this dealership. More
by Missy Goodman
Employees Worked With
Andrew Wilburn, Matt Begelt
March 07, 2025
Andrew Wilburn was our sales associate and has always been he’s an outstanding person to work with always is in for our best interest highly trustworthy and knows 100% about what he’s doing highly sugges been he’s an outstanding person to work with always is in for our best interest highly trustworthy and knows 100% about what he’s doing highly suggest when buying seeing Andrew so happy with all of our vehicles never any issues thanks again Andrew and performance Lexus northern Kentucky ! Will always come here for our vehicles used or Brand new More
by Shannaharris50
Employees Worked With
Andrew Wilburn
February 13, 2025
Andrew was great to work with. Efficient communication and easy process. All the staff members we encountered were friendly and helpful. Thanks Andrew and Performance Lexus! Efficient communication and easy process. All the staff members we encountered were friendly and helpful. Thanks Andrew and Performance Lexus! More
by Troy
Employees Worked With
Andrew Wilburn
December 16, 2024
Serigne Lam, helped make our dream come true; excellent customer service. My husband and I could not be happier. While paperwork was being processed, we were given a tour of the dealership, where we could customer service. My husband and I could not be happier. While paperwork was being processed, we were given a tour of the dealership, where we could see how well they treat their customers, and employees. For an extra touch of sweetness, Serigne, added the giant red bow, and I honestly, teared up. Thank you, for the memorable, experience! More
by Kandi Jordan
Employees Worked With
Serigne Lam
November 05, 2024
Very disappointed with the dealership. We are now having to trade in the vehicle we bought from them less than 6 months ago. We took a chance on the reputation of the Lexus name and it was We are now having to trade in the vehicle we bought from them less than 6 months ago. We took a chance on the reputation of the Lexus name and it was a chance we lost. Nothing but issues from the start with not receiving what they promised and a car that was not well inspected. More
by jenniferbpink
Employees Worked With
Phil Booth
August 09, 2024
I have purchased both used and new, using both service and body shop- staff is extremely attentive, great follow up and very personable. Lori Ritchey has gotten both my children in vehicles and her thorou and body shop- staff is extremely attentive, great follow up and very personable. Lori Ritchey has gotten both my children in vehicles and her thoroughness and friendliness makes the experience easy and reassuring. The service at the dealership keeps me going back- seven vehicles later! More
by Leslie
Employees Worked With
Lori Ritchey, Dave Ritchey, Mike Massey, Matt Begelt
August 07, 2024
Absolutely the worst car buying experience we have EVER received! We have bought houses in less time and less screw ups! We spent three hours at salesman desk and paperwork was still not completed. I received! We have bought houses in less time and less screw ups! We spent three hours at salesman desk and paperwork was still not completed. I understand the salesman was new but there were several people standing around talking that had plenty of experience. They could have walked over to offer their help after the fifth time the salesman would back to them to ask for assistance! We’ve had the car a month, still no second key, DMV just called and told us the title is wrong, does not include both spouse names and name of the bank was spelled wrong. Honestly I could go on and on but hopefully my point is made! I do not recommend this dealership! A dissatisfied customer, don’t want to put our name bc I’m sure it would affect future service. More
by Jstrohman
Employees Worked With
One,
July 11, 2024
Attentive. Honest from what I experienced. They have a vehicle I’m interested in that was going to auction. They offered the vehicle at a great price. Disclose Honest from what I experienced. They have a vehicle I’m interested in that was going to auction. They offered the vehicle at a great price. Disclosed everything wrong with the vehicle. The service department had went through it Thoroughly. Unfortunately there was likely just too much work out of pocket. Very nice car still. Had been taken care. I was impressed that they would not sell a car without being in excellent condition. More
by Ak
Employees Worked With
Andrew Wilburn
