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Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)
Fort Wright, KY
267 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 267 reviews
October 11, 2020
My name is John McCall and I am a Servant of Christ first, a single dad, The Tenor with Steve Hess & Southern Salvation...a professional Multi Grammy Award Nominated Christian Recording Trio, and curre first, a single dad, The Tenor with Steve Hess & Southern Salvation...a professional Multi Grammy Award Nominated Christian Recording Trio, and currently the Resident Artist (House Group) for The Ark Encounter… The LARGEST Christian attraction in the world. I give Performance Lexus a five Star rating for many reason, but mainly because of a few select people. First of all their staff with the Service Department is 10+ Stars! Justin and Jason (Manager and Assistant Managers) are 100% the real deal. If it were not for them, some things just would not have been done to correct a few issues on a new to me 2017 BMW 540i xdrive that I purchased a couple months back. It took some time, but they were fixed! Just waiting on some brake parts now, and they have agreed to install them, labor free, (situational issue). I mean who does that??? So a HUGE Thank you, for making that happen!!! My finance girl, Beth??? (please forgive me for forgetting your name)...You are awesome, and were able to get me into this car. You are amazing and my kids LOVE you!!! The BIG one, in the background of all this original confusion, that made things right... (General Manager, Lisa)! We never spoke, but I know you had a huge role in this fiasco. THANK YOU for putting a smile back on my face!!! No matter where you are buying a vehicle, always get it checked from a third party. This is a Lexus dealer, and I am sure there are a lot of differences between BMW and Lexus...I get it. I am sure we have both learned from this, as no one person or vehicle is perfect. The point is... you made it right, and you have gave me hope restored in dealing with dealerships. God bless you all, for making me a very satisfied customer! ~John McCall Music Minister/Tenor Resident Artist @ The Ark Encounter Multi Grammy Nominated Artist w/ Steve Hess & Southern Salvation Trio More
by johnmccallmusic
Employees Worked With
Sales, Casey - Finance, Beth (She is Awesome) - Jason, Service Department (He is Awesome), Lisa Bernstein, Justin Lyman, Hannah Hope
September 21, 2020
I regularly have my ES350 Lexus serviced at Performance RiverCenter. The service was excellent as always! My service writer was Jason Phillips, who is always helpful. RiverCenter. The service was excellent as always! My service writer was Jason Phillips, who is always helpful. More
by PhilsLexus1
Employees Worked With
Jason Phillips, Service Writer
August 28, 2020
Had to replace a windshield and also due for oil change and tire rotation. Great service and felt comfortable with COVID Restrictions. Walker was terrific and tire rotation. Great service and felt comfortable with COVID Restrictions. Walker was terrific More
by Smkeeler1956
Employees Worked With
Walker Goins
June 02, 2020
Outstanding I am astounded as an 84 year old. Pickup and delivery was prompt and courteous, The video explaining the analysis and cure was most helpful as was t I am astounded as an 84 year old. Pickup and delivery was prompt and courteous, The video explaining the analysis and cure was most helpful as was the follow up phone call. You have given the word SERVICE a new meaning. More
by BMEC
Employees Worked With
Phil Booth, Justin Lyman, Mike Massey
April 23, 2020
Nice people Very nice staff at this dealership. They picked my car up and left a loaner. They brought my car back quickly and left it in my driveway. They kept me Very nice staff at this dealership. They picked my car up and left a loaner. They brought my car back quickly and left it in my driveway. They kept me informed about the service they provided and made sure I understood what the charges would be so I wasn’t surprised afterwards. I will continue to use this delta ship for my service and my future car purchases. Thank you! More
by mills1954
Employees Worked With
I am bad with names but they were all very nice
March 24, 2020
Our salesman,Phil Booth, went out of his way to be helpful with no pressure.Due to covid 19 ,he even met me at a parking lot to complete the process. helpful with no pressure.Due to covid 19 ,he even met me at a parking lot to complete the process. More
by MAFvet
Employees Worked With
Phil Booth
March 20, 2020
Tire Rotation and Oil Change Very reasonably priced. Staff positive and extremely supportive. Cleaned interior car with anti-bacterial cleaner, covered steering wheel, seat and Very reasonably priced. Staff positive and extremely supportive. Cleaned interior car with anti-bacterial cleaner, covered steering wheel, seat and floor board. Made sure waiting area was clean and they completed the job and car wash well within the estimated time period. Great Group of People who take pride in doing what's best for the customer! More
by MSW
Employees Worked With
Sorry cannot remember everyone's name. , Matt Begelt, Kris Cones
February 27, 2020
High standards, honest, and responsive. Justin has been High standards, honest, and responsive. Justin has been my go to service expert for about 15 years. Many cars come and go, but Justin only gets be High standards, honest, and responsive. Justin has been my go to service expert for about 15 years. Many cars come and go, but Justin only gets better over the years. More
by Racer dude
Employees Worked With
Justin Lyman
February 27, 2020
Quick and convenient service. Friendly and knowledgeable staff. They really went the extra mile on services and saving me time & money. I know every time I need service, my needs are going to be taken care staff. They really went the extra mile on services and saving me time & money. I know every time I need service, my needs are going to be taken care of, no questions asked. More
by npenn25
Employees Worked With
Justin Lyman
February 27, 2020
Justin Lyman and his team, including Landon, have provided me with incredible service each and every time I have called. Service has always been provided quickly and efficiently. The Cincinnati Red provided me with incredible service each and every time I have called. Service has always been provided quickly and efficiently. The Cincinnati Reds are grateful to have Lexus on our team. More
by Shellie
Employees Worked With
Justin Lyman
