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Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

Fort Wright, KY

4.5
267 Reviews

709 Wright's Summit Parkway

Fort Wright, KY

41011

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Showing 267 reviews

July 22, 2021

Had to unexpectedly purchase a car. I found this online and drove from Lexington to purchase. Everyone was amazing and I left with a new whip! From Brent (manager) to Tom (sales consultant) to Beth and my More

by kobejohnson9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Jackson, Brent Smart, Beth Schoen
Jul 22, 2021 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

We are so thrilled to know that our team made your car-buying experience great! We do our best to make the process easy for our guests so they can hit the road with confidence. Thanks for supporting Performance Lexus RiverCenter and congrats on your new car!

June 29, 2021

Best dealership around! From sales to service, they truly understand the meaning of customer service. Lori Ritchey and Mike Massey are rock stars! More

by Dsimpson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Ritchey (sales) and Mike Massey (service) - 5 star performers!
Jun 29, 2021 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

Your confidence in Ritchey, Mike, and the team makes our day! Thank you for choosing Performance Lexus RiverCenter and for sharing your glowing feedback. We hope to see you again down the road!

June 08, 2021

Received notice of recall, so I called Lexus RiverCenter for repair and was able to schedule on a day that was convenient for me. I was also very busy with family matters and they offered to come pick my c More

by suebert61
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Lyman
Jun 08, 2021 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

We are happy to have you as a returning customer and we are thrilled that our team went above and beyond to make your service experience positive. Thank you for giving Performance Lexus RiverCenter your business and your excellent review. Drive safely and we hope to see you again down the road!

January 15, 2021

I am very disappointed in my first car buying experience. I bought a used car through this dealership. We went and looked at this car and it was dark out and the car was filthy. We test drove it and liked it More

by Abbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Casey
Jan 18, 2021 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

Hi Abbie, we want shoppers to be confident in their purchases and I am sorry to hear about your frustrations. I'm going to need to get some more information regarding your experience to see if I can assist you. In the meantime, would you please consider giving me a call? Thanks, Kelly Bruner - Used Car Manager - 859-547-5300

January 01, 2021

Best experience in over 45 years of buying cars. Phil Booth is an excellent sales person. Listened to our needs and wants. He wasn’t hard sell or pushy just wanted to get us a car we’d be happy with. We More

by ladyandtramp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Booth
Jan 04, 2021 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

"Best experience in over 45 years of buying cars" makes for a great review! We are so happy to hear that Phil helped you find exactly the right vehicle for you. Thank you so much for shopping with us at Performance Lexus RiverCenter! We hope that you continue to enjoy your new car.

December 23, 2020

Great overall experience working with the dealership. Staff was friendly and our salesman, Casey, was easy to work with. We will definitely come back for our next vehicle. More

by caramccrary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Hord
Dec 23, 2020 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

We are thrilled to hear that your experience with Casey and our team was so positive, Cara! Thank you for choosing Performance Lexus RiverCenter and taking the time to leave us a five-star review. Happy holidays and safe travels in your new car!

December 03, 2020

I traveled from Louisville to make my purchase. The vehicle was better than my expectations. I love it! Hannah and the team were absolutely excellent to work with and they made the buying process so ea More

by eawarren01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Hope
Dec 04, 2020 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

There is nothing that makes us happier than hearing that our customers love their new vehicles. Congratulations! We appreciate you posting about your purchasing experience and recommending Performance Lexus RiverCenter to your friends. Thank you so much!

November 28, 2020

Very poor customer service from your team when it comes to extended warranty options. Extremely disappointed and awful experience. Had a phone call and they hung up ...very sad More

by bhamad
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tess
Nov 30, 2020 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

The satisfaction of customers is our priority so it was concerning to hear about what you experienced. I apologize for leaving the wrong impression and I would be more than willing to answer any outstanding questions that you may have. Without a full name, I won't be able to get in touch so please consider giving me a call. Thank you, Lisa Bernstein - General Manager - 859-547-5300

November 18, 2020

After researching on my own and narrowing my car choices, I came back to Ben at Performance Lexus RiverCenter for my final purchase and pleased with my decision and his efficient guidance through process. More

by ScottB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Bernstein
Nov 19, 2020 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

Scott - We love to hear that Ben earned your business with his straightforward service. Thank you so much for shopping at Performance Lexus RiverCenter! We wish you many safe and happy miles in your new vehicle.

November 02, 2020

Justin Lyman and his service team are excellent.We have Justin Lyman and his service team are excellent. We have had a nagging issue with the BSM. Justin and his team are working the matter in a professio More

by Lexus owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lyman
Nov 02, 2020 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

Thank you for trusting Performance Lexus RiverCenter with your vehicle. We're pleased to hear that Justin continues to impress you during your visits by providing great service!

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