Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

Had to unexpectedly purchase a car. I found this online and drove from Lexington to purchase. Everyone was amazing and I left with a new whip! From Brent (manager) to Tom (sales consultant) to Beth and my and drove from Lexington to purchase. Everyone was amazing and I left with a new whip! From Brent (manager) to Tom (sales consultant) to Beth and my car detailer, who came back after getting off so that I could drive my car home, thank you so much for working so hard to get me squared away! Great Experience! Takes a lot to impress my dad that was with me and even he was blown away! More

Best dealership around! From sales to service, they truly understand the meaning of customer service. Lori Ritchey and Mike Massey are rock stars! understand the meaning of customer service. Lori Ritchey and Mike Massey are rock stars! More

Received notice of recall, so I called Lexus RiverCenter for repair and was able to schedule on a day that was convenient for me. I was also very busy with family matters and they offered to come pick my c for repair and was able to schedule on a day that was convenient for me. I was also very busy with family matters and they offered to come pick my car up from my home. They came, gave me a loaner and then notified me when my car had reached the service center. After the recall situation was fixed, my car was returned to me - repaired, clean and shiny as new. This is the second time I have used Lexus RiverCenter for service or in this case, the recall. I have been very happy with every step involved from the initial phone call through to getting my car back, freshly washed. I highly recommend this Dealership. More

I am very disappointed in my first car buying experience. I bought a used car through this dealership. We went and looked at this car and it was dark out and the car was filthy. We test drove it and liked it I bought a used car through this dealership. We went and looked at this car and it was dark out and the car was filthy. We test drove it and liked it. So I bought it with Casey. They got the car detailed and cleaned up and we left, I wasn’t even 1/4 mile away from the dealership and saw the windshield was broke at the bottom. I did not go back because it was over an hour past closing. So I called right when they opened the next morning and told Casey about it and at this point we were texting because he went and asked the detailing guys about the crack. He insinuated that I was lying that his detail guys didn’t see anything. I took a picture right when I saw it to show how close in time is was to when we left the dealership and that it couldn’t have been from me. He told me to call my insurance and let them handle it even though it was like that before I bought it we just couldn’t see it because the car was so dirty and it was never stated anything was wrong with it. He also said there is another key to it and he would mail it to me because the key door was already locked since we were after closing. I texted him about the key and he said it only came with one. This is very frustrating and disappointing considering they took my money and business and that was it after that and insinuating I was lying. I did not appreciate this Lexus dealership at all and will not be returning again. More

Best experience in over 45 years of buying cars. Phil Booth is an excellent sales person. Listened to our needs and wants. He wasn’t hard sell or pushy just wanted to get us a car we’d be happy with. We Booth is an excellent sales person. Listened to our needs and wants. He wasn’t hard sell or pushy just wanted to get us a car we’d be happy with. We weren’t necessarily going to buy a Lexus but we were sold on the quality and style. More

Great overall experience working with the dealership. Staff was friendly and our salesman, Casey, was easy to work with. We will definitely come back for our next vehicle. Staff was friendly and our salesman, Casey, was easy to work with. We will definitely come back for our next vehicle. More

I traveled from Louisville to make my purchase. The vehicle was better than my expectations. I love it! Hannah and the team were absolutely excellent to work with and they made the buying process so ea vehicle was better than my expectations. I love it! Hannah and the team were absolutely excellent to work with and they made the buying process so easy. I will tell all my friends about my experience. Thank you for going above and beyond. You really did make a difference. More

Very poor customer service from your team when it comes to extended warranty options. Extremely disappointed and awful experience. Had a phone call and they hung up ...very sad to extended warranty options. Extremely disappointed and awful experience. Had a phone call and they hung up ...very sad More

After researching on my own and narrowing my car choices, I came back to Ben at Performance Lexus RiverCenter for my final purchase and pleased with my decision and his efficient guidance through process. I came back to Ben at Performance Lexus RiverCenter for my final purchase and pleased with my decision and his efficient guidance through process. More

Justin Lyman and his service team are excellent.We have Justin Lyman and his service team are excellent. We have had a nagging issue with the BSM. Justin and his team are working the matter in a professio Justin Lyman and his service team are excellent. We have had a nagging issue with the BSM. Justin and his team are working the matter in a professional and courteous manner. Thank you. More