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Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

Fort Wright, KY

4.5
267 Reviews

709 Wright's Summit Parkway

Fort Wright, KY

41011

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Showing 267 reviews

April 07, 2022

Service was excellent. This was my first experience with the service department, and I was very impressed. More

by spathy59
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Farrell
Apr 08, 2022 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

It means a lot that our commitment to great service stood out to you. Thanks for stopping by Performance Lexus RiverCenter!

February 26, 2022

From the time I called for service to the return of my car, Performance Lexus RiverCenter was great. They provide a video of the inspection that was complete and clear. Mike, my service rep, is thorough a More

by Dianne F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Massey
Feb 28, 2022 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

Dianne, thank you for the glowing review! We are so glad to hear that you are confident in Mike and the Performance Lexus RiverCenter team to get the job done. Drive safely, and we hope to see you back again down the road!

February 23, 2022

Excellent service. Mike M. in service was awesome and extremely helpful throughout my repair service. More

by Michelle M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Massey
Feb 24, 2022 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

Michelle, thank you for the great review! We are happy to hear that Mike delivered such a successful service experience. Drive safely, and we hope to see you back again at Performance Lexus RiverCenter!

January 19, 2022

Great Service from Lexus River Center. They called me to tell me I had warranty service that was about to expire. I had surgery on my foot and haven’t been able to get around so they picked up my car and d More

by Smkeeler1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lyman
Jan 20, 2022 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

It makes our day to hear that you were so well taken care of by our team! Thank you for choosing Performance Lexus RiverCenter for your service needs, we look forward to the next opportunity to assist you!

January 14, 2022

Very professional, ease of making the appointment. Friendly staff and prompt. I'm happy we bought a car from Lexus. They are thorough and helpful with any questions. More

by Joyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Cones
Jan 14, 2022 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

It is great to see that our team was especially professional, friendly, and prompt. Congrats on your Lexus! Thanks for choosing Performance Lexus RiverCenter, and we'll see you again next time.

January 14, 2022

Great experience in purchasing my Lexus and in having my car serviced! Thank you Performance Lexus RiverCenter for your attention to every detail and going above and beyond with care. Malissa More

by Malissa
Recommend Dealer
Yes
Employees Worked With
Dustin
Jan 14, 2022 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

Malissa, thank you for the great review! We are thrilled to hear that you are so confident in the Performance Lexus RiverCenter team to get the job done. Drive safely, and we hope to see you back again down the road!

January 10, 2022

One of the best experiences as a man of color I've had in this business. Everything was fast and professional. I'm sure this is the typical Lexus way and business model. I'm pleased Lexus has a market in Ame More

by Cheviot_Oh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Bernstein
Jan 11, 2022 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

Thank you for taking the time to review us! We want the most for each of our guests, and it means a lot to hear that this was reflected in your time working with us. Safe travels, and we are looking forward to earning your business again at Performance Lexus RiverCenter!

December 21, 2021

I've had excellent service and a great relationship since 2010. My car is paid off now and i still go to them for my maintenance! More

by Sunshine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lyman, Mike Massey
Dec 22, 2021 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

We're so pleased to hear your confidence in the Performance Lexus RiverCenter team to get the job done. Thank you for the support and we look forward to seeing you next time!

November 02, 2021

To say that I am very satisfied with Performance Lexus RiverCenter is an understatement! This company's sales AND service has left me DELIGHTED for over 20 years of being a loyal Lexus owner! Thankf More

by Melba B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsay in Service was also great! , Phil Booth, Justin Lyman
Nov 02, 2021 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

We couldn't be happier to have earned your 20+ years of business! Thank you for choosing Performance Lexus RiverCenter and for sharing your glowing feedback. We look forward to welcoming you back next time!

October 05, 2021

This was my first Lexus purchase. Even though it was a used car, everyone made me feel valued as a customer. Phil, Kelly and Lisa made the process easy and Aylissa did a nice job with the delivery. Over More

by jegger500
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Bruner, Aylissa Turner, Lisa Bernstein, Phil Booth, Hannah Hope
Oct 06, 2021 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Phil, Kelly, Lisa, and Aylissa. Congrats on your new vehicle, and welcome to the Performance Lexus RiverCenter family! We hope to see you back again down the road!

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