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Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

Fort Wright, KY

4.5
267 Reviews

709 Wright's Summit Parkway

Fort Wright, KY

41011

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Showing 267 reviews

August 30, 2022

Professional kind courteous efficient everyone was very polite and asked me was I helped. Next year I was comfortable I did not have to look around for anyone. If I had a problem before I could ask anyone More

by James Jelks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lyman
Aug 30, 2022 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

James, thank you for reviewing Performance Lexus RiverCenter! We are delighted that our team ensured your experience went seamlessly and appreciate the compliments on our facilities. Until next time!

July 29, 2022

In a world that's changed so dramatically - and where customer service has really taken a hit, it's a delight to work with Performance Lexus RiverCenter Service Team. Everyone is good at what they do, an More

by Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Booth, Mike Massey
Jul 31, 2022 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

Brenda, we are blushing! We're ecstatic that Mike and the rest of the team hit the mark and made your experience so wonderful. We hope to work with you again at Performance Lexus RiverCenter!

July 21, 2022

The most dishonest people I ever met. Whole experience was horrific. Tried to charge $500.00 for parts never installed. Constantly kept changing the price. Lied for 2 hours. My sales More

by JBARDACHMAIL
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ANTON
Aug 18, 2022 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

This feedback is very concerning to receive. We strive to deliver straightforward service, and it is never our intention to mislead or take advantage of our guests. I would appreciate the chance to speak with you directly to see what more I can do to help clear things up. If you are willing to discuss this further, please give me a call at your earliest convenience. Thank you, Kelly Halpin - General Manager - 859-547-5300

July 20, 2022

I tried the complimentary service for the month and I felt like a queen. They were there when they said that they would pick up my car from my job. They kept me informed as to what going via video. Then More

by msjr1029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lyman, Kris Cones, Edward Ciulla
Jul 20, 2022 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

Thank you so much for this wonderful 5-star review of Performance Lexus RiverCenter. We are thrilled to know you appreciate our excellent customer service. We are grateful for your business and can't wait to see you again!

July 06, 2022

I was treated with respect and courtesy. The service department is run with professionalism and it shows. More

by agilbertace
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lyman, Kris Cones, Bob Johnson
Jul 06, 2022 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

Thank you for the great review! We are so glad to hear that you had such a successful experience working with the Performance Lexus RiverCenter team. Drive safely, and we hope to see you back again down the road!

May 20, 2022

My current 2018 RX 350 is my second Lexus purchased from the dealership. They are excellent to deal with. I must give them the highest rating for all departments! More

by twobeer_marilyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in Service Department
May 23, 2022 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

We are delighted to have you as a returning customer! Thank you for choosing Performance Lexus RiverCenter and for stopping by to share your support. We hope you continue to enjoy your 2018 Lexus RX 350!

April 20, 2022

I used this Dealership exclusively when I was here in NKY several years ago...And Always the best Service (as i own mercedes and and audi). When returning back to NKY, and brought the car in for major rep More

by rolleraviation
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin, Service Writer
Apr 20, 2022 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

Thank you for taking the time to review us! We are so glad to hear that you are confident in the Performance Lexus RiverCenter team to get the job done. Drive safely, and we hope to see you back again down the road!

April 20, 2022

Great HONEST Customer Service. We love our Lexus ES 350 . The service department is top notch. Thank You Mike & Mary Ann Behymer More

by lucky.bee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Bernstein, Phil Booth, Dave Ritchey, Justin Lyman, Edward Ciulla, Amanda Yerian, Blakley Sullivan, Bob Johnson, John Jones, Serigne Lam
Apr 20, 2022 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

We love that you can rely on us, Mike and Mary Ann. We're always here to help! - Performance Lexus RiverCenter

April 16, 2022

I am Always 100% satisfied with my service at Lexus River Center! Holly Weber does a great job of explaining the maintenance being suggested for my vehicle and getting me a loaner car while my car is being s More

by JPBBGILBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Weber, Justin Lyman
Apr 18, 2022 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Holly. We will be sure to pass on the kind feedback to them. Drive safely, and we hope to see you again at Performance Lexus RiverCenter!

April 15, 2022

My first time here. Without a doubt the most profession and courteous service department I have ever been to. I can actually say that I am looking forward to my next vis More

by pdenuzio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris was fantastic
Apr 16, 2022 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

It's outstanding to hear our team's professionalism and courteous care are second to none! It's wonderful that you're looking forward to your next visit to Performance Lexus RiverCenter, and we look forward to taking phenomenal care of you and your vehicle again!

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