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Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)
Fort Wright, KY
264 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 264 reviews
December 06, 2023
I recently had the unfortunate experience of dealing with Rivercenter Lexus, and I must say, beginning to end a terrible experience. I could highlight several issues and concerns, but I’ll focus on one, the Rivercenter Lexus, and I must say, beginning to end a terrible experience. I could highlight several issues and concerns, but I’ll focus on one, the forced extra charges. This dealership's shady practices and blatant disregard for customer choice left me feeling scammed and taken advantage of. First and foremost, let's talk about their insistence on selling a so-called "paint coating". This overpriced product, priced at a whopping $998 per vehicle, is forced upon potential buyers, regardless of whether they actually want it or not. It's clear that this dealership is more interested in making a quick buck than in providing genuine customer service. But that's not all. Rivercenter Lexus also includes a safety blinking third light on every single vehicle, charging an additional $499 for it. You can buy a similar module on Amazon for $20; yes, seriously. Once again, customers are not given a choice in the matter. It's as if this dealership believes they know better than their customers when it comes to what features they want or need in a vehicle; profit disguised as safety. As a result, when it comes time to close the deal, be prepared for to see these items on the line item sales agreement. No matter what the advertised price or agreed-upon price may be, you can expect to pay an extra $1497. It's a disgusting profit grab tactic that leaves customers feeling deceived and cheated. I strongly encourage you, I implore you, anyone in the market for a car to steer clear of Rivercenter Lexus. I feel their practice are unethical, including forcing unnecessary products, without the option to decline, on customers are clear indicators of a dealership that cares more about their bottom line than about providing a fair and transparent buying experience. Save yourself money and frustration and find a dealership that values honesty and customer satisfaction. More
by SteveR9999
Employees Worked With
Anton, Casey, Brett (Brett was fantastic)
September 17, 2023
Performance Lexus Rivercenter was outstanding and exceeded our expectations! Respectful, knowledgeable, and listened. Salomon and the entire team were great! Highly recommend to my family and fr exceeded our expectations! Respectful, knowledgeable, and listened. Salomon and the entire team were great! Highly recommend to my family and friends for their car buying needs. Performance Lexus Rivercenter put our needs first and made the car buying process easy. Thank you! More
by leckyss
Employees Worked With
Salomon, Kelly, Chris, Jordan, Beth
September 14, 2023
I was impressed with their professionalism and attention to detail. I was provided everything I needed to make informed decisions regarding my vehicle. Everything was smooth from the moment I pulled into th to detail. I was provided everything I needed to make informed decisions regarding my vehicle. Everything was smooth from the moment I pulled into the Service drive. Todd and Dustin were great to work with. Very nice facility. Keep up the great work! Thank you. More
by Creed
Employees Worked With
Dustin and Todd
August 24, 2023
Nothing but excellence! Chris and Hannah in the service department are remarkable. My Lexus 350 ES is 12 years old and I will always keep going to this dealership. Chris and Hannah in the service department are remarkable. My Lexus 350 ES is 12 years old and I will always keep going to this dealership. More
by C.patton3026
Employees Worked With
Chris and Hannah, Justin Lyman
July 10, 2023
Fantastic service. Great experience. Staff is extremely knowledgeable, helpful and attentive. I really appreciate Performance Lexus RiverCenter and highly recommend the Great experience. Staff is extremely knowledgeable, helpful and attentive. I really appreciate Performance Lexus RiverCenter and highly recommend them. More
by jmfcrna
Employees Worked With
Dustin Girmann
July 08, 2023
The service was outstanding! Every staff member was courtesy, helpful and friendly! The carwash was great and the total atmosphere was welcoming. Every staff member was courtesy, helpful and friendly! The carwash was great and the total atmosphere was welcoming. More
by awgoodman
Employees Worked With
Mike Massey
