Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

Dave was wonderful to work with. He was laid back and not pushy. My husband had bought a car from him before, so he was a natural choice when it came time to buy another car. The other person that we w not pushy. My husband had bought a car from him before, so he was a natural choice when it came time to buy another car. The other person that we worked with (I think his name was Jason) to "seal the deal" was also very nice and reasonable. More

Some of my friends own Lexus cars and told me of the great service that Lexus provides once you buy one of their cars. They were right. I had a small problem with my new vehicle but Lexus was very accom great service that Lexus provides once you buy one of their cars. They were right. I had a small problem with my new vehicle but Lexus was very accommodating and assisted me with correcting the problem. Paul Suchanek was our sales guy but our relationship didn't end with the sale. He always takes time to talk with me when I come in for a car wash or whatever. I am sure he is friendly with all previous customers but he never makes me feel like a "customer". More like a friend. It is always a pleasant experience to visit the Lexus dealership. How many dealerships can you say that about? More

Both Paul and Josh were very professional and helpful. They listened to my needs and concerns and worked with me so these were met. My buying experience was enjoyable. I would not hesitate to look at add They listened to my needs and concerns and worked with me so these were met. My buying experience was enjoyable. I would not hesitate to look at additional vehicles or recommend Paul and Josh to family and friends. My expectations were surpassed! More

Fantastic service! Paul was as nice and helpful as any sales person I've ever worked with. He worked with me on price, financing and interest rates. I could not be more pleased - I enjoyed buying this car sales person I've ever worked with. He worked with me on price, financing and interest rates. I could not be more pleased - I enjoyed buying this car and as you know that is not always the case when purchasing a vechile. More

Was looking to surprise my wife for Christmas with a new Lexus RX-450h. The sales team at Lexus RiverCenter went out of their way to make sure I was able to pull this off and make sure it was a complete su Lexus RX-450h. The sales team at Lexus RiverCenter went out of their way to make sure I was able to pull this off and make sure it was a complete surprise. They were able to find the vehicle I was looking for, and accept a trade in on my wife's vehicle without seeing it to make sure the gift stayed a secret. The whole process was pain-free and I am glad to be back in the Lexus family. Thanks Lexus Rivercenter! More

THe staff at Lexus Rivercenter were extremly helpful. They helped me find the right car and treated me great. They answered any and all questions I had and showed me everything on my new car. Paul and Rh They helped me find the right car and treated me great. They answered any and all questions I had and showed me everything on my new car. Paul and Rhonda were terrific to work with and I will recommed them to any of my family and friends. More

Paul and Lynn made our purchasing experience extremely stress free. I did not know that buying a car could be such an easy process. They both went out of their way to accommodate all of our needs. We w stress free. I did not know that buying a car could be such an easy process. They both went out of their way to accommodate all of our needs. We will definitely be back to purchase in the years to come. More

November 10, 2010 Lisa Bernstein General November 10, 2010 Lisa Bernstein General Manager Lexus RiverCenter 633 West Third Street Covington, KY 41011 Dear Ms. Bernstein: November 10, 2010 Lisa Bernstein General Manager Lexus RiverCenter 633 West Third Street Covington, KY 41011 Dear Ms. Bernstein: We wanted to take a minute of your time to share the experiences we’ve enjoyed while dealing with Paul & Lynn during our recent buying process. U Paul & Lynn have now assisted us with the purchase of two Lexus vehicles this year. They’ll both tell you that we don’t make life easy for them as demonstrated by the endless barrage of emails, visits & questions. Our interest in the 2011 RX 450h added to the paperwork in that we had to have our vehicle special ordered because we simply had to have it all. During the build process Paul & Lynn maintained contact with us in order to provide updates. This was genuinely appreciated & clearly sets your dealership apart from the competition. When our new vehicle arrived Paul called us as it was being off-loaded from the truck. He managed to have it cleaned up & invited us down for the official unveiling. This is another example of the little things that mean the most to us customers. We made an appointment to finalize the process & were able to have most of the details completed ahead of time with Rhonda’s help so that we’d avoid any last minute surprises. The new vehicle orientation with Paul was very thorough & he remained extremely patient as we had a ton of questions. He makes us feel like we’re special & important to Lexus RiverCenter family. Our guess is that you receive letters like ours on a regular basis complimenting your wonderful team but we wanted to make sure we shared our experiences because they did such an admirable job in addressing our needs & hanging with us during the two month wait. Betty & I will continue to recommend your facility to our friends & coworkers without any hesitation. We also want to commend your service team for the awesome job they did detailing our RX. It was impeccably detailed & ready for the Grand Ball. -2- Your wonderful staff is definitely the epitome of good-will ambassadors for Lexus & they consistently carry out your mission of making the buying experience customer-friendly. All of which definitely places Lexus above all competitors & continues to be what folks like us appreciate. Thanks to all. Sincerely, Greg and Betty Jackson More

I went the the Lexus RiverCenter dealership to test drive and possibly buy a used 2008 Mini Cooper for my wife. I really enjoyed my experience working with the people of the Lexus dealership. They were both and possibly buy a used 2008 Mini Cooper for my wife. I really enjoyed my experience working with the people of the Lexus dealership. They were both very knowledgeable and friendly and were able to offer me a great trade in value for my old car. Paul went above and beyond as a salesman to make sure my experience was the best possible. Since the car was a gift for my wife he even let me borrow a giant red bow to put on top of it. Hopefully I won't be in the market for any more used cars any time soon but if I were to be I would definitely make Lexus RiverCenter dealership of choice! Thanks again, Pete Stark Cincinnati, OH More

RC LEXUS HAS THE BEST SERVICE CENTER IN THE RC LEXUS HAS THE BEST SERVICE CENTER IN THE COUNTRY.AMANDA HUNTER,SERVICE TECHS,U R GREAT.LISA,THE GM. U R TO B COMMENDED FOR YOUR EXCELLENT LEADERSH RC LEXUS HAS THE BEST SERVICE CENTER IN THE COUNTRY.AMANDA HUNTER,SERVICE TECHS,U R GREAT.LISA,THE GM. U R TO B COMMENDED FOR YOUR EXCELLENT LEADERSHIP,YOUR STAFF REFLECTS ALL THE QUALTIES OF A CUSTOMER FRIENDLY DEALERSHIP.KEEP UP THE GOOD WORK. J.R.STONE More