Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

Jay, Both Rhonda and I would like to thank you Jay, Both Rhonda and I would like to thank you for a great buying experience. Your professionalism and honesty made the purchase easy for us. Jay, Both Rhonda and I would like to thank you for a great buying experience. Your professionalism and honesty made the purchase easy for us. All of the RiverCenter staff was great, and when we look for any future vehicles we will definitely give you an opportunity to find us another Lexus…..you earned that! Since our travels take us to Cincy, don’t be surprised if you see our IS250 stopping by for some scheduled service or a just a bath! Thanks again, Mike and Rhonda Malatestinic More

I was very pleased with the level of communication from start to finish. Paul was the best representative at getting back to me promptly vs. three other Lexus dealerships despite the fact that he was in a start to finish. Paul was the best representative at getting back to me promptly vs. three other Lexus dealerships despite the fact that he was in a meeting in Florida the entire time I was negotiating for this vehicle. Lynn did a great job showing us the car we were interested in and answering our questions. I felt Josh was fair and honest in our negotiation for the new car and our trade-in. We were very impressed by the amount of time both Paul and Lynn took with us explaining the features of our new Lexus. We have already recommended this dealership to a friend who is considering Lexus and will continue to do so. More

Both Paul Suchanek and Rhonda Silbiger were wonderful indivaduals to work out a deal with on a used 2006 Ford Excape.The buying experience and bartering with Paul was actually a fun experience. He is ver indivaduals to work out a deal with on a used 2006 Ford Excape.The buying experience and bartering with Paul was actually a fun experience. He is very pleasant to deal with. Unfortunatly his assistent was out for the day and he had to handle calls which interupted our conversations. But it wasn't that much of an annoyance. They are not high pressure sales clerks pressuring you because they have a sales goal to meet. I was relaxed in the Customer rest area drinking tea and snacvking while they drew up the papers. Very relaxing !! I would deal with them again if they have another vechile I would be interested in. More

Lexus Rivercenter staff are very friendly and helpful. When you go directly to the Internet Sales Manager, Paul Suchanek and his staff, there is no sales kabuki dance. They cut to the chase and give you g When you go directly to the Internet Sales Manager, Paul Suchanek and his staff, there is no sales kabuki dance. They cut to the chase and give you good advice and pricing. When you have a problem, they go out of their way to help you. The Service Department is friendly, prompy and professional. More

This was the easiest and most enjoyable automobile purchasing process we have ever experienced. Our Salesperson, Phillip Booth was extremely courteous and helpful as this was our first encounter with purchasing process we have ever experienced. Our Salesperson, Phillip Booth was extremely courteous and helpful as this was our first encounter with the Lexus brand. Phil's knowledge of the product was excellent and was of great assistance to us with our buying decision. After the sale, Phil again demonstrated his superior knowledge about the automobile as he walked us through the operation of every feature in detail and answered all of our questions. Having Phil in this customer facing position as a Sales Consultant for the dealership and the Lexus brand provided us with an overall outstanding experience. I also want to acknowledge Rhonda, who did a fantastic job with the closing of our sale. We will not only recommend Lexus Rivercenter (and Phil and our IS250C) to our friends and colleagues but will definitely return for future purchases. More

I received expert customer service, I was greeted immediately and referred to the sales person that I had spoken with on the phone. The car that I was there to see had recently been washed and waiti immediately and referred to the sales person that I had spoken with on the phone. The car that I was there to see had recently been washed and waiting for my test drive. The experience was a very fast easy one as I was buying my daughters first car. Thanks More

Paul was very helpful buit also allowed us to talk and walk around on ouw own. He answer all our qustions and was very knowledgable. Our car was very clean and ready for deliverly. Paul went through all t walk around on ouw own. He answer all our qustions and was very knowledgable. Our car was very clean and ready for deliverly. Paul went through all the features and explained all the different setting and features. He alsogave his email and wants us to follow up with him on our first service. More

Phil was very helpful and friendly, as was Rhonda, my loan processor! The transaction was fast and efficient. We were happy they allowed us to take the car home that evening and leave our trade in ther loan processor! The transaction was fast and efficient. We were happy they allowed us to take the car home that evening and leave our trade in there over night. This is our second Lexus RX and we hope to return to Lexus RiverCenter for future Lexus purchases. More

Paul called and told me about a new lease that was available. The change saved me money and I got a new car. He was very helpful and handled everything so the change went so smooth. I was only away available. The change saved me money and I got a new car. He was very helpful and handled everything so the change went so smooth. I was only away from the office a short time. He was a pleasure to work with. More

Phil Booth was great to deal with, very knowledgeable on the product and in presenting all options available with regards to upgrades, financing, etc. Phil also spent a great deal of time on the day I pi the product and in presenting all options available with regards to upgrades, financing, etc. Phil also spent a great deal of time on the day I picked up the RX350 to review all the features on the car and ensure that my bluetooth was working properly before I left the lot! More