Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

Excellent pre-sale communications Excellent Excellent pre-sale communications Excellent "actual sale" experience Excellent after sale experience Excellent all around as it is expe Excellent pre-sale communications Excellent "actual sale" experience Excellent after sale experience Excellent all around as it is expected from a Lexus dealer Paul Suchanek has perform as it is expected from top of the line Lexus representative. His administrative assistant (forgot her name) was outstanding More

We were overall satisfied with the process and purchase of our car. This is our second purchase from Lexus RiverCenter and would certainly purchase again from them. of our car. This is our second purchase from Lexus RiverCenter and would certainly purchase again from them. More

I have worked with Paul on two purchases , he is the best! The entire purchase process was painless and easy to accomplish. Paul worked very hard to meet all of my questions. best! The entire purchase process was painless and easy to accomplish. Paul worked very hard to meet all of my questions. More

Mike did a great job. Got me in, diagnosed, and out quickly...with a courtesy car. Car was dropped off at 5PM. It was done at 9:30AM the next morning. Properly diagnosed, and estimate was right on. quickly...with a courtesy car. Car was dropped off at 5PM. It was done at 9:30AM the next morning. Properly diagnosed, and estimate was right on. More

After months (7) of trying to obtain a Lexus, mine arrived a couple weeks ago. Part of the delay was due to the horrible natural disasters in Japan, but a large part of it was due to the ineptitude of arrived a couple weeks ago. Part of the delay was due to the horrible natural disasters in Japan, but a large part of it was due to the ineptitude of Lexus Rivercenter. The lack of communication from the dealership during that wait was mind boggling. Almost every piece of information I received about my car was through the media or other dealerships. My salesperson, although very nice, was not proactive in giving me information on what was, or was not, happening with my car. When I took the car in for an after-market install, they neglected to complete the job. I have to return again for them to do what they should have done last week. For a dealership that touts their excellent customer service, they really do not deliver. If you are contemplating a Lexus, I would advise you to search elsewhere. More

Outstanding customer service and professional approach to selling and pricing vehicles. Care and follow up on operation of vehicle and all financial options explained as well as dealer options. selling and pricing vehicles. Care and follow up on operation of vehicle and all financial options explained as well as dealer options. More

From the moment you arrive to Lexus RiverCenter you experience exceptional service. The staff is amazing. They will do everything possible to make sure you are 100% satisfied with every visit to th experience exceptional service. The staff is amazing. They will do everything possible to make sure you are 100% satisfied with every visit to their dealership and make you feel like the most important customer every time. There are so many places that you can purchase a car, but not everywhere provides a welcoming atmosphere with all of the amenities of Lexus RiverCenter. Multiple waiting Lounges, great coffee and complimentary car washes….you can’t beat it! Lexus RiverCenter has great service, wonderful follow-up and reliable cars!! The staff will listen, respond and have thorough knowledge of their vehicles - communication is key - a most valuable asset! A few of the great reasons why I decided to purchase a Lexus from LRC. Thank you, Paul Suchanek and Lexus RiverCenter for my GS 350! Sharon Laine, Burlington KY More

Listed on my facebook page: We are very impressed with Listed on my facebook page: We are very impressed with Lexus RiverCenter. Our purchase and negotiations for Richard's new car have been seemless. T Listed on my facebook page: We are very impressed with Lexus RiverCenter. Our purchase and negotiations for Richard's new car have been seemless. This is truly a first class dealership and should not be overlooked for A+ quality used vehicles. They are truly taking in trade and resale some high-quality cars. The Sequioa has *every single* maintenance record ever performed, a great CarFax, and all service was performed at either Performance or Kerry Toyota. From a buyer's standpoint, this is such a great selling point and tipped our decision toward this car. Plus--we get to pay cash. I cannot tell you what a relief it is to be able to find a car in our price range. More

My Salesman was very honest and helped me make a great decision. He pointed out the pros and cons of each car I was interested in purchasing. There was no pressure and it was very laid back. decision. He pointed out the pros and cons of each car I was interested in purchasing. There was no pressure and it was very laid back. More

My experience with Lexus Rivercenter in Covington, Kentucky was indeed great. I was having trouble with my old car and I sent an E-mail inquiry to them because I had heard such good things about Lexu Kentucky was indeed great. I was having trouble with my old car and I sent an E-mail inquiry to them because I had heard such good things about Lexus Rivercenter and their product. They responded quickly and nicely, but I was busy at that time, so I decided not to go in. However, when the great interest rates were offered, Lynn quickly informed me and that was exactly the right time. We thought Lynn was wonderful. She was friendly and knowledgable. She met us on our level. She let us drive that extremely valuable car on our own for a test drive, even though she was very welcome to come with us. Paul Suchanek was great. He offered us a good deal and we left very satisfied and very happy about our purchase. I am looking forward to talking with my friend Marty who also had a great experience with the Lexus team. Paul was also technically adept. He synched my Blackberry to the Bluetooth which I could not do. Apparently it was not that easy, but he took his time to make sure that it was done correctly. More