
Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)
Fort Wright, KY
Filter Reviews by Keyword
By Type
Showing 267 reviews
I traveled 2 hours one way, choosing to not deal with my 2 local Lexus dealerships in order to purchase from Rivercenter and Paul in Internet Sales. Their advertised prices were $2,000 below my local deale 2 local Lexus dealerships in order to purchase from Rivercenter and Paul in Internet Sales. Their advertised prices were $2,000 below my local dealerships and Paul was easy to work with compared to my local dealerships. I will let anyone know in Central Ohio that the drive is well worth it when purchasing a Lexus! More
I had bought a Lexus from a used car lot and realized it needed new tires. The previous owner had lost the Lugnut key and the used car lot didnt have it and couldnt/wouldnt help me. After calling around t needed new tires. The previous owner had lost the Lugnut key and the used car lot didnt have it and couldnt/wouldnt help me. After calling around to other parts places and dealerships to get a Lugnut key and not getting any help, I called the Lexus RiverCenter this past Saturday and spoke to Joe. He was very helpful and told me I could come right over and get a key from them. When I arrived I asked for Joe and he took me back to parts where Chris came out and checked my car to see which one I needed. I had the new key in less than 10 minutes and was able to get the new tires so I didnt miss work on Monday. I am very grateful for the quick and courteous service I received from them, thanks guys! Beth Trainor-University of Cincinnati More
I can not say enough good things about the customer service and how great I have been treated . Best anywhere period thanks joe and Belinda service and how great I have been treated . Best anywhere period thanks joe and Belinda More
I actually met with Paul to purchase for my father. Paul was incredible to deal with and took the time to listen to all the stories my 82 year father had to tell us. God love Pauls patience. Afterall wa was incredible to deal with and took the time to listen to all the stories my 82 year father had to tell us. God love Pauls patience. Afterall was said and done, I challenged Paul to get me out of my lease early and put me in a new GS350. What an incredible machine. All the things I was dissappointed with back in 2004 have all been upgraded. It runs circles around my Cadillac CTS4 3.6L. Not even a close second. The automation in the car is amazing, with great response to voice commands. Who needs Siri with this car... Paul called me a few days later and said I think we can make it work. I didn't think there was a chance. Within a few hours I was at the dealership driving away in a 2013 GS350. No way any other dealership pulls that off! Paul was great from beginning to end with everything! If you want a Lexus or are looking for a great used car, buy it from Lexus Rivercenter - and just ask for Paul Suchanek! I promise you won't be dissappointed. I should know, I am in the service industry and demand great service, and Paul provided great service. Jeff More
It was indeed a pleasure to return again to Lexus RiverCenter to purchase my CPO RX last week. Paul was very friendly and answered all our questions quickly and knowledgeably. He made us a great de RiverCenter to purchase my CPO RX last week. Paul was very friendly and answered all our questions quickly and knowledgeably. He made us a great deal and I would certainly ask for him again. I will also tell my friends to ask for him when they come to your dealership. Thanks for a great car buying experience. More
This was the quickest, lowest stress, most enjoyable car buying experience I have ever had! If you are thinking about a Lexus, this group is very easy to work with. I bought a certified pre-owned RX 350 a buying experience I have ever had! If you are thinking about a Lexus, this group is very easy to work with. I bought a certified pre-owned RX 350 and got a fantastic car at a great price. This car was always a "someday" car for me but with the great financing and fair pricing on the CPO vehicles, it is now my "today" car :) I highly recommend contacting Paul Suchanek in Internet sales, then you could be driving your "someday" car too! Lynn made sure my "new" car was spotless and ready to go and Reagan made sure I knew how to operate all the bells and whistles. More
This is my third car purchased from Paul S. and Lexus Rivercenter. I won't deal with anyone other than Paul and Lexus. The entire process was smooth, hassle free and a overall great experience. I high Rivercenter. I won't deal with anyone other than Paul and Lexus. The entire process was smooth, hassle free and a overall great experience. I highly recommend dealing with Paul and will continue to be a repeat customer as long as he is still there. More
I was very pleased with the entire sales and delivery process. I especially appreciated the lack of any pressure to make a quick decision. All of my questions were answered promptly via the telephone, process. I especially appreciated the lack of any pressure to make a quick decision. All of my questions were answered promptly via the telephone, in person visits, and via internet correspondence. I'm also pleased with the arrangements made for me to take a thorough test drive by myself. The overall experience was excellent and I would recommend the dealership highly. More
My lease renewal was basically done by phone and email.Paul Suchanek made the usually frustrating car exchange process easy and enjoyable. He had straightforward answers to all my questions, and did email.Paul Suchanek made the usually frustrating car exchange process easy and enjoyable. He had straightforward answers to all my questions, and didn't waver, hem or haw after he made a commitment. More