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Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)
Fort Wright, KY
262 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 262 reviews
March 04, 2024
Had a very smooth purchase experience at RiverCenter Lexus, mainly due to Serigne Lam. Low pressure, high value interactions with everyone I met along the way from greeting at the door to financing and Lexus, mainly due to Serigne Lam. Low pressure, high value interactions with everyone I met along the way from greeting at the door to financing and delivery. Highly recommended dealership! More
by M. Higgins
Employees Worked With
Serigne Lam
March 03, 2024
I purchased a 350ES Lexus and it was the most seamless, easiest new car purchase in my 50-year car buying history! This was thanks to Chris Baxter, sales associate, who got me the exact car that I wanted a easiest new car purchase in my 50-year car buying history! This was thanks to Chris Baxter, sales associate, who got me the exact car that I wanted and even drove to my home to make sure the car would fit in my 100-year old tiny garage (which it did, perfectly). Steven Broughton, the computer tech, was tremendous--spent two hours with me getting everything set up and explained to me-appreciated greatly. More
by Cat
Employees Worked With
Chris Baxter and Steven Broughton
February 28, 2024
We want to thank our sales consultant Mitch who assisted us during our purchase. He was great to work with was very patient with us picking out the car that worked for us. He was very knowledgeable of the L us during our purchase. He was great to work with was very patient with us picking out the car that worked for us. He was very knowledgeable of the Lexus RX and was able to answer any questions we had. One thing about Mitch is that he never made us feel rushed and we can't say that about past car buying experiences. He is to be commended for taking care of the customer. Although I only spoke to Lori over the phone, she also insured we were taken care of and handed me over to Mitch. Thanks to you both. Best wishes to all who helped us. Great dealership all around. Good luck in your new digs........ More
by GjW
Employees Worked With
Mitch, Lori, Mgr.
January 31, 2024
I recently found a Range Rover Sport on FB Marketplace and hoped to purchase it from the owner. She decided to trade it in to Lexus Rivercenter, to my disappointment. However, that was really my LUCKY DAY and hoped to purchase it from the owner. She decided to trade it in to Lexus Rivercenter, to my disappointment. However, that was really my LUCKY DAY! Serigne and Nikki worked with me on price and Jordan in service found an issue with the vehicle and is coordinating the repair with Land Rover for me. In the meantime, they will provide me with a courtesy vehicle. WOW! I am just amazed at how lovely this team is. I've always dealt with Land Rover Cincinnati, but the customer service I've received at Lexus RiverCenter has simply been outstanding. They're not just interested in selling me a vehicle, they're interested in making me a very happy customer, and I am. And, you can find a variety of luxury vehicles there, in addition to Lexus. Be sure to check them out, you will not be disappointed. 5 STARS ALL AROUND! Thank you, Lexus RiverCenter Team! More
by donna.mcmullin1
Employees Worked With
Jordan (Service), Nikki (Sales), Serigne Lam
January 20, 2024
Our experience at the dealership was very positive. Our salesman Sean Wolber was very professional, personable and was straightforward when negotiating with us for the purchase of the car. There was Our salesman Sean Wolber was very professional, personable and was straightforward when negotiating with us for the purchase of the car. There was no pressure in the sale and we are very happy with our purchase. More
by jerheringer
Employees Worked With
Lisa Bernstein
January 09, 2024
Buying the beautiful car from Phil was easy. Brand new car came with a ding that was promised to be fixed. Dealing with the collision center was a nightmare. Two trips, hung up on twice. Final Brand new car came with a ding that was promised to be fixed. Dealing with the collision center was a nightmare. Two trips, hung up on twice. Finally got an appointment and was promised a ride home from Gabby. She wasn't even there the day I had my appointment. Was told 4 hours and after almost 6 hours I had to call. This was very frustrating and very inconvenient. More
by Robin C
Employees Worked With
Phil Booth
December 27, 2023
I have been extremely pleased with the sales and support from this dealership. Everyone I've dealt with from sales (Serigne) to service has been professional, helpful and very nice. I also appreciate Stev from this dealership. Everyone I've dealt with from sales (Serigne) to service has been professional, helpful and very nice. I also appreciate Steven Broughton who has been there to answer any questions regarding the many car features. I would highly recommend anyone to purchase from them. Diane More
by diane.weber
Employees Worked With
Steven Broughton, Serigne Lam
December 06, 2023
I recently had the unfortunate experience of dealing with Rivercenter Lexus, and I must say, beginning to end a terrible experience. I could highlight several issues and concerns, but I’ll focus on one, the Rivercenter Lexus, and I must say, beginning to end a terrible experience. I could highlight several issues and concerns, but I’ll focus on one, the forced extra charges. This dealership's shady practices and blatant disregard for customer choice left me feeling scammed and taken advantage of. First and foremost, let's talk about their insistence on selling a so-called "paint coating". This overpriced product, priced at a whopping $998 per vehicle, is forced upon potential buyers, regardless of whether they actually want it or not. It's clear that this dealership is more interested in making a quick buck than in providing genuine customer service. But that's not all. Rivercenter Lexus also includes a safety blinking third light on every single vehicle, charging an additional $499 for it. You can buy a similar module on Amazon for $20; yes, seriously. Once again, customers are not given a choice in the matter. It's as if this dealership believes they know better than their customers when it comes to what features they want or need in a vehicle; profit disguised as safety. As a result, when it comes time to close the deal, be prepared for to see these items on the line item sales agreement. No matter what the advertised price or agreed-upon price may be, you can expect to pay an extra $1497. It's a disgusting profit grab tactic that leaves customers feeling deceived and cheated. I strongly encourage you, I implore you, anyone in the market for a car to steer clear of Rivercenter Lexus. I feel their practice are unethical, including forcing unnecessary products, without the option to decline, on customers are clear indicators of a dealership that cares more about their bottom line than about providing a fair and transparent buying experience. Save yourself money and frustration and find a dealership that values honesty and customer satisfaction. More
by SteveR9999
Employees Worked With
Anton, Casey, Brett (Brett was fantastic)
