Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)
Fort Wright, KY
Filter Reviews by Keyword
By Type
Showing 264 reviews
Excellent Service! Always willing to work and listen to the customer ! Love the pick up service along with the loaner car! This helps so much! Always willing to work and listen to the customer ! Love the pick up service along with the loaner car! This helps so much! More
Lexus Rivercenter is Top Notch in every category! Phil Booth is as professional and openly honest in Sales! The Service Department is The Best and Justin Lyman is the go to guy as the Service Manage Phil Booth is as professional and openly honest in Sales! The Service Department is The Best and Justin Lyman is the go to guy as the Service Manager! Mike Masse is my first contact Service Representative!!! I’ve been a Lexus Owner and driver for 22 years and will be until I can’t drive anymore!!! 5 Stars is not enough for LRC!!! More
Had a very smooth purchase experience at RiverCenter Lexus, mainly due to Serigne Lam. Low pressure, high value interactions with everyone I met along the way from greeting at the door to financing and Lexus, mainly due to Serigne Lam. Low pressure, high value interactions with everyone I met along the way from greeting at the door to financing and delivery. Highly recommended dealership! More
I purchased a 350ES Lexus and it was the most seamless, easiest new car purchase in my 50-year car buying history! This was thanks to Chris Baxter, sales associate, who got me the exact car that I wanted a easiest new car purchase in my 50-year car buying history! This was thanks to Chris Baxter, sales associate, who got me the exact car that I wanted and even drove to my home to make sure the car would fit in my 100-year old tiny garage (which it did, perfectly). Steven Broughton, the computer tech, was tremendous--spent two hours with me getting everything set up and explained to me-appreciated greatly. More
We want to thank our sales consultant Mitch who assisted us during our purchase. He was great to work with was very patient with us picking out the car that worked for us. He was very knowledgeable of the L us during our purchase. He was great to work with was very patient with us picking out the car that worked for us. He was very knowledgeable of the Lexus RX and was able to answer any questions we had. One thing about Mitch is that he never made us feel rushed and we can't say that about past car buying experiences. He is to be commended for taking care of the customer. Although I only spoke to Lori over the phone, she also insured we were taken care of and handed me over to Mitch. Thanks to you both. Best wishes to all who helped us. Great dealership all around. Good luck in your new digs........ More
I recently found a Range Rover Sport on FB Marketplace and hoped to purchase it from the owner. She decided to trade it in to Lexus Rivercenter, to my disappointment. However, that was really my LUCKY DAY and hoped to purchase it from the owner. She decided to trade it in to Lexus Rivercenter, to my disappointment. However, that was really my LUCKY DAY! Serigne and Nikki worked with me on price and Jordan in service found an issue with the vehicle and is coordinating the repair with Land Rover for me. In the meantime, they will provide me with a courtesy vehicle. WOW! I am just amazed at how lovely this team is. I've always dealt with Land Rover Cincinnati, but the customer service I've received at Lexus RiverCenter has simply been outstanding. They're not just interested in selling me a vehicle, they're interested in making me a very happy customer, and I am. And, you can find a variety of luxury vehicles there, in addition to Lexus. Be sure to check them out, you will not be disappointed. 5 STARS ALL AROUND! Thank you, Lexus RiverCenter Team! More
Our experience at the dealership was very positive. Our salesman Sean Wolber was very professional, personable and was straightforward when negotiating with us for the purchase of the car. There was Our salesman Sean Wolber was very professional, personable and was straightforward when negotiating with us for the purchase of the car. There was no pressure in the sale and we are very happy with our purchase. More
Buying the beautiful car from Phil was easy. Brand new car came with a ding that was promised to be fixed. Dealing with the collision center was a nightmare. Two trips, hung up on twice. Final Brand new car came with a ding that was promised to be fixed. Dealing with the collision center was a nightmare. Two trips, hung up on twice. Finally got an appointment and was promised a ride home from Gabby. She wasn't even there the day I had my appointment. Was told 4 hours and after almost 6 hours I had to call. This was very frustrating and very inconvenient. More
I have been extremely pleased with the sales and support from this dealership. Everyone I've dealt with from sales (Serigne) to service has been professional, helpful and very nice. I also appreciate Stev from this dealership. Everyone I've dealt with from sales (Serigne) to service has been professional, helpful and very nice. I also appreciate Steven Broughton who has been there to answer any questions regarding the many car features. I would highly recommend anyone to purchase from them. Diane More