Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

Attentive. Honest from what I experienced. They have a vehicle I’m interested in that was going to auction. They offered the vehicle at a great price. Disclose Honest from what I experienced. They have a vehicle I’m interested in that was going to auction. They offered the vehicle at a great price. Disclosed everything wrong with the vehicle. The service department had went through it Thoroughly. Unfortunately there was likely just too much work out of pocket. Very nice car still. Had been taken care. I was impressed that they would not sell a car without being in excellent condition. More

Now that this dealership has moved to northern Ky, my experience was a bad one. I made an appointment and visited on May 10, 2024. I had my car towed because it had overheated the evening before. Nathan experience was a bad one. I made an appointment and visited on May 10, 2024. I had my car towed because it had overheated the evening before. Nathan was the service technician and Austin was my service advisor. I was sent the inspection video which I still have. I was told that I needed a new water pump, an new engine head, and that at least one of the engine valves had melted into its cylinder, which meant that I needed a new engine block. I was told that there were coolant leaks throughout the engine as well. I was told that estimated cost of repair would be $11,500! That’s eleven thousand five hundred dollars! I paid the analysis fee of $227, I then had it towed from Northern Ky and took it to another service facility close to my home. My new Lexus service provider also did an analysis and said the only leak and problem they detected was that the water pump needed to be replaced. They did the work and the car has run wonderfully! I purposely waited over a month of driving to see if any other of those “bogus” problems occurred and they have not. Shame on you Lexus of Northern Ky! You would have received $11,500 if I would’ve stayed there! I won’t be back there for ANY services again!. More

Working with Genna was excellent! Easiest car buying experience ever! We would work with Genna again! Easiest car buying experience ever! We would work with Genna again! More

I was greeted promptly when I arrived and was escorted to the office of the Tony McCarty. Since my 30k mile service appointment would take several hours I was offered a loaner car so I could return home. The the office of the Tony McCarty. Since my 30k mile service appointment would take several hours I was offered a loaner car so I could return home. The service took several hours and I was kept informed throughout the day on progress and suggested additional service. My car was returned to me freshly cleaned and Tony handled my paperwork efficiently. Everyone I encountered was helpful and friendly, especially Tony McCarty. Thank you for a positive service experience. More

Excellent service very friendly and extremely professional staff/service agents. Everything was conveyed to me was transparent. Hannah was/is superb. Five stars are well deserved. professional staff/service agents. Everything was conveyed to me was transparent. Hannah was/is superb. Five stars are well deserved. More

Excellent Service! Always willing to work and listen to the customer ! Love the pick up service along with the loaner car! This helps so much! Always willing to work and listen to the customer ! Love the pick up service along with the loaner car! This helps so much! More

Lexus Rivercenter is Top Notch in every category! Phil Booth is as professional and openly honest in Sales! The Service Department is The Best and Justin Lyman is the go to guy as the Service Manage Phil Booth is as professional and openly honest in Sales! The Service Department is The Best and Justin Lyman is the go to guy as the Service Manager! Mike Masse is my first contact Service Representative!!! I’ve been a Lexus Owner and driver for 22 years and will be until I can’t drive anymore!!! 5 Stars is not enough for LRC!!! More

Hands down the best service and communication, Hannah has directed me and my new RX for the best service around. directed me and my new RX for the best service around. More

Had a very smooth purchase experience at RiverCenter Lexus, mainly due to Serigne Lam. Low pressure, high value interactions with everyone I met along the way from greeting at the door to financing and Lexus, mainly due to Serigne Lam. Low pressure, high value interactions with everyone I met along the way from greeting at the door to financing and delivery. Highly recommended dealership! More

I purchased a 350ES Lexus and it was the most seamless, easiest new car purchase in my 50-year car buying history! This was thanks to Chris Baxter, sales associate, who got me the exact car that I wanted a easiest new car purchase in my 50-year car buying history! This was thanks to Chris Baxter, sales associate, who got me the exact car that I wanted and even drove to my home to make sure the car would fit in my 100-year old tiny garage (which it did, perfectly). Steven Broughton, the computer tech, was tremendous--spent two hours with me getting everything set up and explained to me-appreciated greatly. More