Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

The greatest! I have only the best recommendations to offer for Lexus Rivercenter, whether it is buying, trading in or servicing my vehicle. They have always provid I have only the best recommendations to offer for Lexus Rivercenter, whether it is buying, trading in or servicing my vehicle. They have always provided the greatest service. More

Found what we were looking for on Lexus River Center website The SUV we purchased was exactly what we were looking for, and we drove in from out of town to see the vehicle knowing we would get there close to clo The SUV we purchased was exactly what we were looking for, and we drove in from out of town to see the vehicle knowing we would get there close to closing. Phil Booth who spoke to me on the phone had the car waiting for the test drive and had even returned to the dealership to make it all happen. Within a very short time, the car was ours..terrific price, and was even able to take advantage of a "cash for clunkers" trade in. Phil was available for all the out of town follow up and had a driver deliver the car to our home and take that clunker back! We are very grateful to be able to get such a nice vehicle. Thanks especially to Phil Booth! More

Ben Bruner and I had communicated by email several times before I made an appointment to meet him and test drive the IS 250. It was a pleasure to spend time wi and I had communicated by email several times before I made an appointment to meet him and test drive the IS 250. It was a pleasure to spend time with him. He was friendly, professional without being stuffy, and answered all of my questions completely. He did not bore me with talk about torque, etc., which I have experienced at other dealerships. I also greatly enjoyed his sense of humor. He worked very hard to locate a car with the color combinations I wanted, and I was pleased with his service in every way. I would refer anyone who was interested in a Lexus to him without hesitation. More

The dealership staff was helpful from the time I walked thru the doors. Was somewhat intimidated to be looking for a vehicle at a Lexus Dealership but the staff, especially my dealer, Ben Brunner made the thru the doors. Was somewhat intimidated to be looking for a vehicle at a Lexus Dealership but the staff, especially my dealer, Ben Brunner made the process a comfortable one. He appeared to be genuine in his interest to help me get into the vehicle of my choosing. There was no pressure and I appreciate that. More

Both Mike and Heather are always friendly and courteous making sure that I get the service I need as well as discussing any concerns that I might have. All work performed at this dealership has been outsta making sure that I get the service I need as well as discussing any concerns that I might have. All work performed at this dealership has been outstanding. Chris and Justin always provide ways for feedback as well as being concerned that the work has been done satisfactory. More

This is our second Lexus from Lexus RiverCenter. At RiverCenter, we were given concise, professional information on our trade in and new cars prices. We quickly arrived at a fair bottom line for our n RiverCenter, we were given concise, professional information on our trade in and new cars prices. We quickly arrived at a fair bottom line for our new 2014 ES350 Sedan. The people named in this review were all very pleasant to work with, helpful in addressing all of our questions and worked quickly to make the new car available. In fact, the car was completely prepped and ready to go late the same day. We enjoyed working with Bill, Kelly, Kevin, Frank and Kris. Our thanks to all of them for making our recent trade-in and new car purchase a pleasant experience. Elizabeth and Frank Montgomery More

Very good service as everyone there made our purchase hassle free. I will definitely purchase another vehicle at Lexus River Center in the near future. hassle free. I will definitely purchase another vehicle at Lexus River Center in the near future. More

My Wife and I worked with Phil Booth on the purchase of our new car. Phil was outstanding and helped us find the right car for us. He worked out a great deal and within a couple of days, we had our new c our new car. Phil was outstanding and helped us find the right car for us. He worked out a great deal and within a couple of days, we had our new car. We had a few additional things to work on our new car and Phil even gave us his own dealer car to use for a few days till our car was ready. He couldnt have been any better and we would recommend him to anyone at this dealership. Frank Winstel was the finance manager who we worked the paperwork with. Frank was also great and very helpful working through the details of the deal and the loan approval. this was our second car/Lexus from this dealer and will buy my next one here from Phil. More

Bought 2009 accord 1/2013. New tires had flat spots on tires which only noticed at 60+mph. Had leaking timing cover which could have cost $100's but was luckily under warranty. I recommend taking caution tires which only noticed at 60+mph. Had leaking timing cover which could have cost $100's but was luckily under warranty. I recommend taking caution to used trade ins at this dealer. More

We are on our third lease with this dealership. Highly recommend Dave Ritchey; our sales person. He is a pleasure to deal with. Over the years we have dealt with Lisa Bernstein the GM as well; which has recommend Dave Ritchey; our sales person. He is a pleasure to deal with. Over the years we have dealt with Lisa Bernstein the GM as well; which has always been a positive experience. She places the highest priority on the customer. Any time we needed her help she was prompt and delivered as promised. We would have rated this dealership the highest had it not been for an issue with warranty service on our last lease that required three visits to get resolved, but when we escalated to Justin Lyman the matter was properly taken care of. Highly recommend this dealership. More