Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

Easy oil change It is always a pleasant visit to the service department at Lexus Rivercenter. From arrival to departure, we are always dealing with friendly personnel It is always a pleasant visit to the service department at Lexus Rivercenter. From arrival to departure, we are always dealing with friendly personnel. Heather always takes care of us and answers all of my many questions. She is very knowledgable and a treat to work with. The lounge area is a great place to wait with many features. When finished with service, it is nice to pick up our freshly washed car and go. This is a first rate dealership! More

10,000-mile service was excellent On January 12, 2015 I took my GX460 in for service. I was in and out in no time (including getting a lift to work and back) and was taken care of prof On January 12, 2015 I took my GX460 in for service. I was in and out in no time (including getting a lift to work and back) and was taken care of professionally as always. I have taken my various Lexus vehicles to Lexus RiverCenter for service for the last 11 years and cannot say enough about how well they have handled everything for me without flaw. My service advisor Mike Massey makes it seem like I am his only customer for the day. He always gets me in and out and answers any questions that I may have. More

2014 Lexus ES350 On Saturday, August 30, 2014 I turned early in my leased 2011 Lexus RX350 and leased a new2014 Lexus ES350 from Lexus RiverCenter, Covington, KY. The On Saturday, August 30, 2014 I turned early in my leased 2011 Lexus RX350 and leased a new2014 Lexus ES350 from Lexus RiverCenter, Covington, KY. The deal was too good to pass up. Dave Ritchie was my salesman and he was excellent and the sale went smooth as clockwork. I also dealt with Kevin Hitchcock, who is the Finance Manager and he was also excellent to work with. Westly Adams showed me all the controls and went over all the equipment in my new Lexus. Westly was also outstanding and extremely patient that I understood everything. This is my fifth Lexus and all have been outstanding. Pleasure to deal with all the personnel at Lexus RiverCenter. If you are in need of a quality new car check with Dave Ritchie. I know you will go away very satisfied. More

Great Job! My experience with the Lexus RiverCenter team has been awesome! From the first shopping expedition to the sale negotiation and final decision to pur My experience with the Lexus RiverCenter team has been awesome! From the first shopping expedition to the sale negotiation and final decision to purchase our RX350 F Sport from them. That, and our first service experience was equally great. Keep up the good work!! More

Another purchase. My recent purchase marks over a decade of LexusRivercenter experience having purchased 2 of the 3 Rx models owned during that period. Obviously the de My recent purchase marks over a decade of LexusRivercenter experience having purchased 2 of the 3 Rx models owned during that period. Obviously the dealership in doing something right to satisfy a person who has owned 25 different vehicles in his lifetime. Beyond the first class facility, the staff clearly makes a difference. Phil Booth established a customer relationship several months ago that eventually resulted in my 20l5 RX purchase. It was nice to see that Phil had the organization support of the store management as demonstrated by the personal involvement of Lisa Bernstein. I should add that although its been over 2 years since I last owned a Lexus, part of the buying decision was based on my after the sale service through previous contacts with the service department in particular Justin Lyman. JSW More

Sheer Excellence I just purchased my first Lexus and was "wowed" by the entire experience. The staff, Kelly, Bill, Wesley and Chris made this process one for the reco I just purchased my first Lexus and was "wowed" by the entire experience. The staff, Kelly, Bill, Wesley and Chris made this process one for the record books. They were very knowledgeable about everything and made sure that I left the dealership with no questions. They went above and beyond. I would highly recommend that if you are looking for a car, Lexus vehicles are spectacular vehicles, with many bells and whistles, that will make driving no longer a chore, but a pleasure. Thank you for taking care of the details at every step and thank you for making me feel right at home. Kim More

Thank you The RiverCenter Lexus Service Center is tops! I recommend them to anyone who drives a Lexus. Also the facility is very clean and orderly. Everyone st The RiverCenter Lexus Service Center is tops! I recommend them to anyone who drives a Lexus. Also the facility is very clean and orderly. Everyone strives to make the experience faultless! More

Patty Mike, Heather, and Justin are great. They clearly explain services needed for our Lexuses. We've had no problems with repairs and are satisfied with Mike, Heather, and Justin are great. They clearly explain services needed for our Lexuses. We've had no problems with repairs and are satisfied with our leases/purchases. The greeters are prompt. The waiting area is clean and welcoming. More

So Friendly I just bought my second Lexus from this dealership. First time, I bought a certified used GX 470. Car was great, service was even better. Always frien I just bought my second Lexus from this dealership. First time, I bought a certified used GX 470. Car was great, service was even better. Always friendly from Heather / Justin (before he was promoted) to the great guys who took me to work. They always rememered my name. So I just bought / leased my second. An RX 350. I told Cullen what I was looking for and he made it happen. I am hooked and will always be a returning customer. I would highly recommend this dealership. More

Great service from Bill Zenn Bill did an excellent job of helping me find a car that matched up with our family's personal needs. He was quick to respond to my request to learn m Bill did an excellent job of helping me find a car that matched up with our family's personal needs. He was quick to respond to my request to learn more about a brand new website posting on a Lexus 460, and he made arrangements to have the car cleaned up and ready to show in one day's time. His "sales pitch" was very professional, while at the same time avoiding any undue pressure to buy. All-in-all I could not be more pleased with my interation with Bill, as well as with the business manager (Mr. Hitchcock). I only have two complaints regarding my purchase of the vehicle....a somewhat low-ball offer on the trade-in value of Nissan Marono and the fact that I continue to experience a significant cigar odor within the confines of the Lexus....but I am a satified customer of Lexus Riverside. More