Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

Thanks, Justin! Many thanks to Justin Lyman. He turned a possible negative service experience into a very, very positive one. Make sure you look him up during your Many thanks to Justin Lyman. He turned a possible negative service experience into a very, very positive one. Make sure you look him up during your next visit to the service department. More

Extremely professional. Thanks to your staff the best car buying experience I've ever had. Friendly and helpful I would recommend your business to anyone buying a car. Thanks to your staff the best car buying experience I've ever had. Friendly and helpful I would recommend your business to anyone buying a car. More

Excellent Excellent. customer service, warming environment,honest very helpful sales reps everybody in that building I cross path with where very friendly!!!! W Excellent. customer service, warming environment,honest very helpful sales reps everybody in that building I cross path with where very friendly!!!! Would recommend them always!!!! More

Happy now This dealership happened to have the exterior and interior colors that I wanted, so we bought a new 2015 Lexus RX 350 from River Center; however, I ca This dealership happened to have the exterior and interior colors that I wanted, so we bought a new 2015 Lexus RX 350 from River Center; however, I can't say that I have a good feeling about the dealership yet. I struggled to get some answers that I needed from sales and finance, and I still don't know if I have all of the correct answers. However, when I contacted the Service Dept., they did seem truly interested in helping. Fingers crossed that the Service Department is great. Follow up to the above post -- Two weeks after I purchased the car, Kelly contacted me. She listened carefully to my questions; within an hour, she had all of the answers and more. Very pleased now. More

The Helpless feels HOPEFUL As a single mom of two, one must realize how helpless I feel when it comes to buying a car. I hate it. I feel like car salesman are out for one thin As a single mom of two, one must realize how helpless I feel when it comes to buying a car. I hate it. I feel like car salesman are out for one thing - THE SELL. And, yes, I understand that "the sell" is the salesperson's livelihood, but I have always felt that the salesman lacks the ability to understand the helplessness of the customer....especially one who knows very little about cars. I totaled my Lexus SUV and was devastated...please note it was not my fault. My baby was gone and I was forced to find a replacement quickly. I ventured to the Northern KY area after seeing some of the same models on the internet and decided to take a look at a couple of the models at Lexus RiverCenter. I was so thankful that the salesperson was a female....NIKKI! This made me feel so much more at ease. I felt like she could relate to my needs as a single mother and she did not fail me. Nikki was so helpful, not only did she have the models I saw on the internet ready for me, but she had found another similar model to show me that was even a little cheaper. To make a long story short, Nikki earned my trust quickly and I fell in love with the older model, but cheaper. It was like she knew I needed a good, dependable vehicle on a single mother's salary. I had an incredible experience and I am thankful that NIKKI helped make it a great experience! Would I recommend this place....a resounding YES! I can't wait to work with the service department. I hope they are as charming! Nikki Leper is a wonderful, caring salesperson that I am so thankful I met! More

A GREAT EXPERIENCE! This was my first experience with Lexus and also with Lexus RiverCenter. My wife's friend gave me Phil Booth's name and I must say that I was very pl This was my first experience with Lexus and also with Lexus RiverCenter. My wife's friend gave me Phil Booth's name and I must say that I was very pleased with my experience from the get go. I arranged a time to check out a pre-owned vehicle that I had seen on line and wound up buying the car that very day. Phil was very friendly, knowledgable and engaging. They were very accomodating in negotiating both the price of the car as well as the price of my trade-in. I was able to take the car home that evening and brought it back a few days later for a professional detail. They gave me a loaner car while my new car was getting cleaned up. I must say that I would not hesitate to recommend this dealership or dealing with Phil Booth to both family and friends and may very well end up back there in a couple years when my wife is in the market for a new car. More

easy as pie i knew the car i wanted and called thursday afternoon. forms were e -mailed to me, filled them out, went over thursday early evening, signed some for i knew the car i wanted and called thursday afternoon. forms were e -mailed to me, filled them out, went over thursday early evening, signed some forms, got the keys to a beautiful 2012 RX 350 in white. oh yeah, they took my check.....but i also got a good deal! happy, happy! More

Hats Off to Lexus RiverCenter! My husband and I just had a last minute need to have our vehicle serviced since we were planning an extended trip. I called Lexus RiverCenter the even My husband and I just had a last minute need to have our vehicle serviced since we were planning an extended trip. I called Lexus RiverCenter the evening before being in northern KY, and was surprised to find the service department could work our vehicle in so quickly. My husband and I found everyone to be extremely accommodating. We appreciated being able to get in for service at the last minute and still be able to get a loaner automobile without a hassle. This was a pleasant experience with professional work and professional people. Hats off to Lexus RiverCenter of Covington, KY. More

Exceptional as always Pleasant ,painless car care. Has been this way for 14 years. I have purchased three cars during that time and never encountered a harsh word. Pleasant ,painless car care. Has been this way for 14 years. I have purchased three cars during that time and never encountered a harsh word. More

great service You expect great things from Lexus and you get it at Lexus Rivercenter. Bill Zinn is a great salesman and is exceptionally knowledgeable about the pr You expect great things from Lexus and you get it at Lexus Rivercenter. Bill Zinn is a great salesman and is exceptionally knowledgeable about the product. More