Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

Dave Ritchey did a great job presenting my Lexus options . I stopped in several other "high end" dealers and Performance Lexus was by the far the best experience.Dave Ritchey understood what I was looking for I stopped in several other "high end" dealers and Performance Lexus was by the far the best experience.Dave Ritchey understood what I was looking for and the easiest way to get it. Their follow up and executing the car that I wanted was low key but thorough. More

New Car and Service Dept.Excellence Serigne Lam of Lexus RiverCenter went above and beyond in his efforts to help me get my 2015 Lexus RX350. He is a true professional and an extremely Serigne Lam of Lexus RiverCenter went above and beyond in his efforts to help me get my 2015 Lexus RX350. He is a true professional and an extremely knowledgeable sales consultant. He ensured I had an exceptional customer experience! I will recommend him to all my friends/family! Many thanks to Justin Lyman and Mike Massey for the outstanding service I have received from Lexus Rivercenter, over the years. Babacar Diagne. More

New car My second purchase from Dave and it was very efficient. He spends a lot of time with his customers. He is enthusiastic and helps his customers get a g My second purchase from Dave and it was very efficient. He spends a lot of time with his customers. He is enthusiastic and helps his customers get a good deal. More

Service Dept.Excellence Martin Pagett is the Service Advisor to whom I feel exceptionally fortunate to be assigned. He always seems to go above and beyond what's expected. Martin Pagett is the Service Advisor to whom I feel exceptionally fortunate to be assigned. He always seems to go above and beyond what's expected. It seems odd to look forward to getting one's car serviced, but with Martin, I always do! Thank you! Robert H. Smith More

Thank you for your kindness, help, and great service I went in to have a warning light checked regarding the tires. They checked the warning light, replaced it, and did the 50,000 mile service at the sam I went in to have a warning light checked regarding the tires. They checked the warning light, replaced it, and did the 50,000 mile service at the same visit without an appointment. Since this time of year is extremely hectic, I really appreciated the excellent attention and service I got through Heather. More

Number ONE in customer service Lexus RiverCenter always goes above and beyond no matter what the reason for my visit. Last Friday all I needed was an oil change and to evaluate my Lexus RiverCenter always goes above and beyond no matter what the reason for my visit. Last Friday all I needed was an oil change and to evaluate my tires. Steve Douglas was polite and patient in his explanation of the status of my vehicle. I needed 4 tires now and rear brakes replaced soon. I recommend Lexus RiverCenter to everyone. More

Great experience Great job very caring thoughtful from the time I arrive to the time the car was done I would recommend this dealership to everybody that has Alexis Great job very caring thoughtful from the time I arrive to the time the car was done I would recommend this dealership to everybody that has Alexis More

Best Dealer Experience Had a high pressure oil hose that had a hole in it blowing oil all over. Had AAA tow it in that night and called them the next morning. Explained my Had a high pressure oil hose that had a hole in it blowing oil all over. Had AAA tow it in that night and called them the next morning. Explained my situation to the staff and service manager and they got right on the repair. Had my car back that day. Great job Justin and your crew. More

Regular service @ 10000 miles I had a couple of questions which were answered quickly to my satisfaction. One was a "marred" video screen which the service manager properly diagno I had a couple of questions which were answered quickly to my satisfaction. One was a "marred" video screen which the service manager properly diagnosed as "dirty"! The other was a "scratch" on the right running board which he also diagnosed as a tar or resin deposit. Both easily remedied at no cost! More