Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) | Page 13

Easy and Quick My visit to Performance Lexus RiverCenter for a 10,000 mile service went as smoothly as possible. Brett signed me in quickly. Bill took me to my gym My visit to Performance Lexus RiverCenter for a 10,000 mile service went as smoothly as possible. Brett signed me in quickly. Bill took me to my gym and came back at the requested time - which was great because a rain shower had begun. Back to the dealer without getting soaked. Quick sign off with Brett on the maintenance steps performed, and hop in the car sitting inside nearby. More

Walker Goins gave excellent customer service a to a damsel in distress. While on vacation, my key head broke and my car would not start. I spoke to Walker Goins gave excellent customer service a to a damsel in distress. While on vacation, my key head broke and my car would not start. I spoke to Walker Goins parts specialist, and made the hour drive to Covington Lexus. Upon arrival Walker gave us excellent customer service and with in 20 minutes,we were back on the road to finish our vacation! It is associates like Walker that makes Lexus what it is! Thank You More

Vacation Trip Troubles While on a recent vacation trip in June, my wife and I encountered a problem with our Lexus 350. The issue involved maintenance warnings on the dashbo While on a recent vacation trip in June, my wife and I encountered a problem with our Lexus 350. The issue involved maintenance warnings on the dashboard display, that impacted ABS functions and the cruise control function. Although not from the area, we stopped in at River Center Lexus to seek assistance before continuing on our journey further south. The service personnel there were helpful, professional, and quick to diagnose the problem. They resolved the issue and got us back on our way-at no cost! Thanks to Will and Justin for their prompt and trustworthy assistance. This dealership is exemplary. Just wanted everyone to know! Their effort was appreciated. More

Premier Service. Lexus Rivercenter provides outstanding service. Service personnel are very personable and always ready to answer any questions. I highly recommend Le Lexus Rivercenter provides outstanding service. Service personnel are very personable and always ready to answer any questions. I highly recommend Lexus Rivercenter in Covington Ky. More

Wonderful buying experience Nicole Leper did a wonderful job when I was inquiring about purchasing a new vehicle. She was extremely helpful and immediately answered every questio Nicole Leper did a wonderful job when I was inquiring about purchasing a new vehicle. She was extremely helpful and immediately answered every question I had whether it was by phone, email or text. Her friendly disposition made the experience great! Bill Zinn is a tech genius. Having him set up your new car for you is an added bonus. More

Purchased a Lexus NX at Rivercenter Lexus Execellent service; great pricing for both the new car and my trade. No hassle purchase. Great price on a a Lexus NX 200t. I would highly recommend Le Execellent service; great pricing for both the new car and my trade. No hassle purchase. Great price on a a Lexus NX 200t. I would highly recommend Lexus Rivercenter. More

Repeatedly Great Performances! The entire staff of Lexus RiverCenter is wonderful and my entire family enjoys dealing with them. Dave Ritchie is our main point of contact and truly The entire staff of Lexus RiverCenter is wonderful and my entire family enjoys dealing with them. Dave Ritchie is our main point of contact and truly cares about his customers. Lisa Bernstein, Bill Zinn and Mary Wiedenbein are terrific people who are passionate about delivering not just cars, but great personal service. Although our family no longer lives in the Cincinnati/Northern Kentucky area (since we moved to Tennessee), we continue to purchase our cars at Lexus RiverCenter because of the repeatedly great performances! More

Servicing of LS400. Since buying my LS400 in 2003, my car has been serviced at River Center. Each visit has been a great experience because now in 2017 and still driving Since buying my LS400 in 2003, my car has been serviced at River Center. Each visit has been a great experience because now in 2017 and still driving the above mentioned car, my car is in great shape and mechanically just as reliable as a the new cars available. The service team has been right on the money when any item needed attention or fixing. This car has been the best brand which I have owned over the last 50 years for durability and performance, and still looks like it just came out of the show room. My Sales Advisor, MIke Massey and Service Manager, Justin Lyman and the rest of the support team have made me feel like an family member when I am at the dealership or talking to them on the phone. When asked about the Lexus and my experiences, they always get the highest recommendation from me. Keep up the great work you do for me and the rest of your customers. More

Excellent experience! Bob Johnson was a terrific sales consultant - he was patient with me as I pushed to get a fair price for the car and he met my expectations every step Bob Johnson was a terrific sales consultant - he was patient with me as I pushed to get a fair price for the car and he met my expectations every step of the way. This dealership's prices are already competitive but I can tell that the dealership really wants o have loyal customers, and they have one now! Great team and great selection of cars as well. More

No pressure! Historically, I have bought used cars, paid cash, no car payments. But, recently, I decided to buy a new car. Using the internet, I did some extensi Historically, I have bought used cars, paid cash, no car payments. But, recently, I decided to buy a new car. Using the internet, I did some extensive research on SUVs manufactured by Toyota, Acura, and Lexus. Research included dealer experiences, service costs, reliability etc. and I landed on a Lexus RX 350 because Lexus River Center offered me the best deal with no pressure to impulse buy. This is a rare commodity in my car buying experience. Mary Wiedenbein and Bradley Cloyd met with me at a time that was convenient to me and did not pressure me into making this large a purchase without taking some time to think about it. My experience with Lexus River Center makes me want to continue to partner with them in servicing my vehicle in the future. Their service reviews are exemplary! They go above and beyond to provide exceptional customer service at the best cost to the customer. I would strongly recommend this Lexus dealer in the Greater Cincinnati area, including Dayton. Lexus River Center offered the best price as well as service. On a scale of 1-10, I would give them a 15. More