
Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)
Fort Wright, KY
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Dead battery. AAA responded and found that the battery should be replaced due to deficiency in their readings. The battery was still under warranty, so I took the AAA responded and found that the battery should be replaced due to deficiency in their readings. The battery was still under warranty, so I took the car back Lexus where it was installed. There inspection revealed a deficiency in the charge , but the battery with a full charge, would perform normally. Lexus did the full charge and assured me that the car should perform normally. More
Unhappy with service center Would not recommend the service center to anybody expecting to be treated like they are at a Lexus dealership rather than a Kia dealership. I recently Would not recommend the service center to anybody expecting to be treated like they are at a Lexus dealership rather than a Kia dealership. I recently moved from Florida where I bought my car and had a great relationship with the staff at my local Lexus dealership and never had issues with service there. I brought my car in for the first time since moving because the navigation system had stopped working. Was initially charged $150 just to look at the car. I got my car back a week later after I opted out of a $3000+ solution that they offered to find they had not only made things worse with the navigation system (first it was intermittently not working now it was completely black and wouldn’t respond at all) but now my tire sensors were not working and there had been no issue prior to bringing it in. You would think that a service center would do a more throrough inspection or at the bare minimum address any lights on the dashboard. Basically I paid money for them to make my car worse. I was told the $150 would go toward service but was told that the tire sensors would be extra and the $150 could not go toward that. After speaking with Lexus corporate now back and forth for a few weeks there is still no resolution and I am extremely frustrated. Corporate startes that all dealerships are privately owned and so they have no control over how they handle customer service (aka a cheap cop out to hold nobody accountable). You might as well find somebody to do the work you want cheap and right than pay money to go to this Lexus service center. More
Truly Outstanding and SAFE Vehicle!!!!! My husband and I are nearing retirement and while it's hard to admit, we're just not quite as quick or as sharp as we used to be. Neither one of us ar My husband and I are nearing retirement and while it's hard to admit, we're just not quite as quick or as sharp as we used to be. Neither one of us are what we'd call "car snobs," but were encouraged to test drive the Lexus RX 350 because of all the of safety features. Well, WE FELL IN LOVE. I am 20 times more confident driving in this car than I have been in other SUVs with great safety ratings. I felt like it returned me to the comfort level in driving that I had 25 or 30 years ago - BEFORE the head-on collision I was involved with (that wasn't my fault!). Our salesperson went far above and beyond in handling all of our needs and then some! We couldn't be happier. And the car is far more affordable than we ever thought. I truly wish that everyone would drive a car like this! More
Service Department - Mr Gonzalez Now that Performance Lexus has an express services area lead by Mr. Gonzalez, I love the efficiency, professionalism, and quality of the service.Keep Now that Performance Lexus has an express services area lead by Mr. Gonzalez, I love the efficiency, professionalism, and quality of the service.Keep up the great work! More
Luxurious purchase experience My wife and I found Nikki so enjoyable to work with throughout our purchase/lease experience in the fall of 2017. She has excellent product knowledge My wife and I found Nikki so enjoyable to work with throughout our purchase/lease experience in the fall of 2017. She has excellent product knowledge, communicates well in person, by phone, or in writing (internet sales), and she was patient and helpful while providing the information we needed to make our purchase decision. We believe she advocated for us with our purchase agreement and she certainly made sure we were taken care of when we had a minor finish issue with our vehicle after the purchase. We would highly recommend her for a stress-free internet purchase of your next Lexus! We are well-seasoned Lexus vehicle owners, and thanks to Nikki, who got us in the door, this was a pleasurable first purchase experience for us at Performance Lexus River Center. We flew in to CVG from FL to make this purchase, and everything happened as promised without a glitch. We have returned over the past year for service on our vehicle, and the service department throughout, all team members we have met and worked with at Performance, have been exceptional! Thank you and five stars from us! More
Great service, great car, great experience. Jason Zylka was wonderful to work with. Really listened to what was important and matched it with the perfect car within our budget. Even our 16 Jason Zylka was wonderful to work with. Really listened to what was important and matched it with the perfect car within our budget. Even our 16 year old son noticed and commented on is professionalism. I can't say enough good things about him and would recommend Jason and Lexus RiverCenter to anyone. Thank you! More
Excellent experience Buying a new car can be daunting, and often unpleasant with the pressure from the sales person. However Hannah Hope made this a wonderful experience. Buying a new car can be daunting, and often unpleasant with the pressure from the sales person. However Hannah Hope made this a wonderful experience. I knew I would be buying a car from her within just a few minutes of speaking with her. She professional, and knowledgeable. More
The small stuff matters Purchased used Nissan from this Lexus dealership. Jason Zylka, sales consultant, was very professional and accommodating to make sure this vehicle wa Purchased used Nissan from this Lexus dealership. Jason Zylka, sales consultant, was very professional and accommodating to make sure this vehicle was the right fit me and for my family. Thanks for your Flexibility and Patience. More
Always pleased Had a midday appointment, at the last minute needed to drop car early and get a loaner. No problem! Riverfront has been amazing when it comes to serv Had a midday appointment, at the last minute needed to drop car early and get a loaner. No problem! Riverfront has been amazing when it comes to service. Attention doesn’t stop when the purchase is closed More
Excellent service on 5k miles servicing. Good courteous service, nice waiting area (although care should be taken to keep down volume of the TV). Good coffee and cookies. Comfortable waitin Good courteous service, nice waiting area (although care should be taken to keep down volume of the TV). Good coffee and cookies. Comfortable waiting area. More