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Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

Fort Wright, KY

4.5
267 Reviews

709 Wright's Summit Parkway

Fort Wright, KY

41011

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Showing 267 reviews

March 22, 2019

Dead battery. AAA responded and found that the battery should be replaced due to deficiency in their readings. The battery was still under warranty, so I took the More

by vito cavaleri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dusty, Mike Massey, Bob Snyder
February 22, 2019

Unhappy with service center Would not recommend the service center to anybody expecting to be treated like they are at a Lexus dealership rather than a Kia dealership. I recently More

by carzperson1
Recommend Dealer
No
Employees Worked With
Justin Lyman
Feb 25, 2019 -

Performance Lexus Northern Kentucky (Formally Lexus RiverCenter) responded

Alex, We’re sorry for the unfortunate circumstances surrounding your vehicle. When it comes to multimedia/navigation issue they can be cumbersome when it comes to diagnosing simply because it could be a number of items that could be causing issues. We do what we can when it comes to trying to save customers their hard earned money and look for other avenues instead of just replacing the entire unit. Unfortunately with yours, we did not see any other options. The $150 you spent went to diagnosing the multimedia unit and was in the hands of a master tech who specializes in electrical. Looking at your original concern you had only mentioned your multimedia system and nothing more. We do check over the vehicles for safety related items and made sure your tires were holding air. We do not do any further diagnostic unless the customer specifically requests us to. The low tire light has no connection to the multimedia/navigation system so nothing would have come up while the technician was diagnosing your low tire light. We’re happy to look at your vehicle and check to see if it is a failed sensor or if there is now a puncture in your tire through our express team. Please call Justin Lyman with any questions! Justin Lyman Performance Lexus RiverCenter Service Manager 859.547.5360 jlyman@lexusrivercenter.com

December 26, 2018

Truly Outstanding and SAFE Vehicle!!!!! My husband and I are nearing retirement and while it's hard to admit, we're just not quite as quick or as sharp as we used to be. Neither one of us ar More

by CMJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikki Leper
November 28, 2018

Service Department - Mr Gonzalez Now that Performance Lexus has an express services area lead by Mr. Gonzalez, I love the efficiency, professionalism, and quality of the service.Keep More

by Busy Career Mother
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A. Gonzalez
September 13, 2018

Luxurious purchase experience My wife and I found Nikki so enjoyable to work with throughout our purchase/lease experience in the fall of 2017. She has excellent product knowledge More

by KySnowbird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikki Leper
March 09, 2018

Great service, great car, great experience. Jason Zylka was wonderful to work with. Really listened to what was important and matched it with the perfect car within our budget. Even our 16 More

by plainjane1211
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Zylka
February 14, 2018

Excellent experience Buying a new car can be daunting, and often unpleasant with the pressure from the sales person. However Hannah Hope made this a wonderful experience. More

by Holly10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Hope
January 23, 2018

The small stuff matters Purchased used Nissan from this Lexus dealership. Jason Zylka, sales consultant, was very professional and accommodating to make sure this vehicle wa More

by David
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Zylka
November 25, 2017

Always pleased Had a midday appointment, at the last minute needed to drop car early and get a loaner. No problem! Riverfront has been amazing when it comes to serv More

by Hargrl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lyman
October 20, 2017

Excellent service on 5k miles servicing. Good courteous service, nice waiting area (although care should be taken to keep down volume of the TV). Good coffee and cookies. Comfortable waitin More

by Caveman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin. Courteous; a pleasure to deal with., Justin Lyman
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