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Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)
Fort Wright, KY
262 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 262 reviews
October 03, 2019
Nikki Leper Patient, professional, honestOnly sales Nikki Leper Patient, professional, honest Only sales person that I felt was really on my side Good/fair deal on new rx450h My benchmark for auto Nikki Leper Patient, professional, honest Only sales person that I felt was really on my side Good/fair deal on new rx450h My benchmark for auto sales More
by Jake
Employees Worked With
Nikki Leper
September 30, 2019
Lexus river center and Dave absolutely nailed it. we were in and out in an hour! Highest levels of sales quality I have experienced when buying a car. in and out in an hour! Highest levels of sales quality I have experienced when buying a car. More
by Pscara112
Employees Worked With
Lori Ritchey , Dave Ritchey
June 26, 2019
Service Stopped in for oil change without an appointment. Was promptly greeted by Walker Goins who took excellent care of me. Was informed that I needed a new Stopped in for oil change without an appointment. Was promptly greeted by Walker Goins who took excellent care of me. Was informed that I needed a new battery which was taken care of at the same time. More
by MHoctor57
Employees Worked With
Walker Goins, Phil Booth, Justin Lyman, Mike Massey, Kate Funke
June 03, 2019
EXCELLENT CUSTOMER SERVICE I WAS IN THE BEGINNING STAGES OF SEARCHING FOR A NEW VEHICLE AS MY LEASE WAS GOING TO END ON MY SUBURBAN AUGUST 1. I HAD MADE A NUMBER OF INQUIRIES TO I WAS IN THE BEGINNING STAGES OF SEARCHING FOR A NEW VEHICLE AS MY LEASE WAS GOING TO END ON MY SUBURBAN AUGUST 1. I HAD MADE A NUMBER OF INQUIRIES TO A NUMBER OF OTHER DEALERSHIPS IN WHICH NO ONE EVER FOLLOWED THROUGH. IF THEY DID IT WAS 1 TO 2 WEEKS LATER. I CONTACTED NICOLE LEPER (INTERNET SALES) VIA EMAIL AND SHE GOT BACK WITH ME IMMEDIATELY. SHE WAS AN ABSOLUTE JOY TO WORK WITH AS WELL AS EXTREMELY KNOWLEDGEABLE. HONESTLY I HAVE BEEN BUYING AND LEASING CARS MY ENTIRE LIFE AND I HAVE NEVER BEEN AS IMPRESSED AS I WAS WITH NICOLE. SHE IS A JEWEL IN THE DEALERSHIP'S CROWN. KEVIN HITCHCOCK IN FINANCING DESERVES RECOGNITION AS WELL. HE IS FRIENDLY AS WELL AS KNOWLEDGEABLE AND THOROUGH! I PLAN TO BE A LEXUS CUSTOMER FOR LIFE-AND BELIEVE ME I HAVE WORKED WITH CADILLAC, MERCEDES, VOLKSWAGEN & GM. More
by meknuckles
Employees Worked With
KEVIN HITCHCOCK, Nikki Leper
March 24, 2019
Not satisified with the service We were managed to resolve the issue. Hope this helps you to better serve the other customers. Thanks for promptly reply to the review and trying to a We were managed to resolve the issue. Hope this helps you to better serve the other customers. Thanks for promptly reply to the review and trying to address the issue. More
by kevin.staceyit
Employees Worked With
Matt Begelt
March 22, 2019
Dead battery. AAA responded and found that the battery should be replaced due to deficiency in their readings. The battery was still under warranty, so I took the AAA responded and found that the battery should be replaced due to deficiency in their readings. The battery was still under warranty, so I took the car back Lexus where it was installed. There inspection revealed a deficiency in the charge , but the battery with a full charge, would perform normally. Lexus did the full charge and assured me that the car should perform normally. More
by vito cavaleri
Employees Worked With
Dusty, Mike Massey, Bob Snyder
February 22, 2019
Unhappy with service center Would not recommend the service center to anybody expecting to be treated like they are at a Lexus dealership rather than a Kia dealership. I recently Would not recommend the service center to anybody expecting to be treated like they are at a Lexus dealership rather than a Kia dealership. I recently moved from Florida where I bought my car and had a great relationship with the staff at my local Lexus dealership and never had issues with service there. I brought my car in for the first time since moving because the navigation system had stopped working. Was initially charged $150 just to look at the car. I got my car back a week later after I opted out of a $3000+ solution that they offered to find they had not only made things worse with the navigation system (first it was intermittently not working now it was completely black and wouldn’t respond at all) but now my tire sensors were not working and there had been no issue prior to bringing it in. You would think that a service center would do a more throrough inspection or at the bare minimum address any lights on the dashboard. Basically I paid money for them to make my car worse. I was told the $150 would go toward service but was told that the tire sensors would be extra and the $150 could not go toward that. After speaking with Lexus corporate now back and forth for a few weeks there is still no resolution and I am extremely frustrated. Corporate startes that all dealerships are privately owned and so they have no control over how they handle customer service (aka a cheap cop out to hold nobody accountable). You might as well find somebody to do the work you want cheap and right than pay money to go to this Lexus service center. More
by carzperson1
Employees Worked With
Justin Lyman
December 26, 2018
Truly Outstanding and SAFE Vehicle!!!!! My husband and I are nearing retirement and while it's hard to admit, we're just not quite as quick or as sharp as we used to be. Neither one of us ar My husband and I are nearing retirement and while it's hard to admit, we're just not quite as quick or as sharp as we used to be. Neither one of us are what we'd call "car snobs," but were encouraged to test drive the Lexus RX 350 because of all the of safety features. Well, WE FELL IN LOVE. I am 20 times more confident driving in this car than I have been in other SUVs with great safety ratings. I felt like it returned me to the comfort level in driving that I had 25 or 30 years ago - BEFORE the head-on collision I was involved with (that wasn't my fault!). Our salesperson went far above and beyond in handling all of our needs and then some! We couldn't be happier. And the car is far more affordable than we ever thought. I truly wish that everyone would drive a car like this! More
by CMJ
Employees Worked With
Nikki Leper
November 28, 2018
Service Department - Mr Gonzalez Now that Performance Lexus has an express services area lead by Mr. Gonzalez, I love the efficiency, professionalism, and quality of the service.Keep Now that Performance Lexus has an express services area lead by Mr. Gonzalez, I love the efficiency, professionalism, and quality of the service.Keep up the great work! More
by Busy Career Mother
Employees Worked With
A. Gonzalez
September 13, 2018
Luxurious purchase experience My wife and I found Nikki so enjoyable to work with throughout our purchase/lease experience in the fall of 2017. She has excellent product knowledge My wife and I found Nikki so enjoyable to work with throughout our purchase/lease experience in the fall of 2017. She has excellent product knowledge, communicates well in person, by phone, or in writing (internet sales), and she was patient and helpful while providing the information we needed to make our purchase decision. We believe she advocated for us with our purchase agreement and she certainly made sure we were taken care of when we had a minor finish issue with our vehicle after the purchase. We would highly recommend her for a stress-free internet purchase of your next Lexus! We are well-seasoned Lexus vehicle owners, and thanks to Nikki, who got us in the door, this was a pleasurable first purchase experience for us at Performance Lexus River Center. We flew in to CVG from FL to make this purchase, and everything happened as promised without a glitch. We have returned over the past year for service on our vehicle, and the service department throughout, all team members we have met and worked with at Performance, have been exceptional! Thank you and five stars from us! More
by KySnowbird
Employees Worked With
Nikki Leper
