Performance Kings Honda

During my recent visit with your store, my purchase During my recent visit with your store, my purchase experience was very frustrating and unorganized. I feel like I got cheated out of my money for a During my recent visit with your store, my purchase experience was very frustrating and unorganized. I feel like I got cheated out of my money for a truck that has been causing me problems since I drove it off there lot. Shame on them. I trusted their word that the vehicle was fully serviced by a mechanic and free of any issues! Lies! 4 days after my purchase I was out driving coming down a hill and my car brakes locked up on me!! Thank god my kids wasn’t with me! Overall Just Bad business all around and I will not recommend any of my family or colleagues here because of this horrible experience. I wish I could return this truck, get my money refunded and never look back. They definitely took advantage of this being my first time financing a car but I’ll let karma handle that and pray that nothing else goes wrong with this money guzzler they sold me. What a nightmare ! I wish I would have read the horrible reviews before considering this place. More

Did most all on the phone! They were ready and waiting on me! Was super helpful and a pleasure to work with! We would have been out of there in an hour if they did not detail the car again, which was a bonus me! Was super helpful and a pleasure to work with! We would have been out of there in an hour if they did not detail the car again, which was a bonus! Never tried to pull the wool over my eyes like other dealerships and gave me an Awesome Deal!! Finance managers and I usually do not get along and this one was absolutely fantastic and took care of us! Thanks for such an easy transaction! More

I highly recommend Jerrell Jordan at Kings Honda. He was kind and patient and did not feel like a stereotypical pushy car salesman. He was very honest with us and answered all of our questions while giving kind and patient and did not feel like a stereotypical pushy car salesman. He was very honest with us and answered all of our questions while giving us more details and well researched information that helped us make the best decision. He went above and beyond and we would absolutely buy from him again. We’ve walked away from a different shopping experience here years ago (but have always serviced our other Hondas at this dealer), but after working with Jerrell, we will absolutely be return customers- as long as we have the chance to buy from him again. More

Bought a used 14 Durango April 10. Vehicle had not been through service or detailed being that it was traded in recently. Was told to call Tuesday Apr 13 to see if was ready to be picked up and that anyt through service or detailed being that it was traded in recently. Was told to call Tuesday Apr 13 to see if was ready to be picked up and that anything found during inspection would be fixed and the vehicle would be detailed as well. Came down to pick it up on Tues. Was inspecting vehicle before going inside. The “detailing” was very poor. Just a wash and a vacuum. Looking under the vehicle I noticed numerous globs of grease inside the front drivers wheel and suspension. I went inside to ask for paper towels to wipe it off before I drove it home and also asked for the service report. While inspecting to try to see where the grease was coming from, I noticed a missing bolt that holds the hub bearing to the spindle. I obviously didn’t take it home that day and told them to fix it and inspect and fix the source of the grease flying around. I also asked for the service report again in which they couldn’t supply before I left. I was contacted on Thurs April 15 and told the vehicle was ready again. I came down Friday April 16 and inspected the hub bearing. The bolt was there but there was new grease globs inside the wheel and on the suspension. I decided I didn’t want them working on the vehicle I was going to be driving and I knew I’d have to take it to my mechanic to get the CV axle replaced since I’d suspected the grease was flying out of the CV joint boot. Any novice mechanic could have made this determination and inspected the boot for tears for confirmation. I was able to get the service report on Friday and after looking it over I noticed they replaced the hub bearing assemblies on Monday April 12. So that means the mechanic left the bolt out or possibly broke the bolt inside the new hub or cross threaded it and didn’t fix it. I say possibly broke the bolt inside the new hub or cross threaded it because the service report said they replaced the hub bearing assembly again on Wednesday Apr 14. This would not be necessary for simply leaving a bolt out. After getting the vehicle home I looked under again and it had certainly flung more grease during the drive home. My girlfriend and I spent 4 to 5 hours detailing the vehicle over the weekend and found food/drink splatters throughout the vehicle on seats/carpet and door panels. Food under every seat. Door jambs were not touched as they were filthy. I was able to get the vehicle into my mechanic on Tuesday Apr 20 and got it fixed. After talking to Mr French, he offered to pay 1/2 of the CV axle replacement if I was willing to “change my review”. Not because I want customers to be happy or because we made a mistake and want to rectify it. Offering me less than $200.00 was an insult not alone stating if I’d consider changing my review. My god man, at least offer to pay for the repair not 1/2. Also the service report shows 6 qts of oil was added during oil change. The owners manual and any internet search shows this engine requires 7 qts. I’m not sure if it’s employee incompetence or management pushing to save every nickel that cause these dangerous and unacceptable practices but it needs addressed. It’s More

Don't buy from Kings honda. Will not work with you at all. Was there Saturday April 10,2021 worked with Ryan and Eddie. Won't ever go back. all. Was there Saturday April 10,2021 worked with Ryan and Eddie. Won't ever go back. More

I recently had a racist incident while purchasing a new car from the Performance Kings Honda dealership. I was financing the car so I filled out all the paperwork for a loan application. Their Finance Di car from the Performance Kings Honda dealership. I was financing the car so I filled out all the paperwork for a loan application. Their Finance Director, asked for proof of social security and visa. I am an American-born Asian woman from NY. This white woman had assumed I was a foreigner and was asking for further proof of my identity, even after I had already provided my SSN. I obviously didn’t have a copy of my social security card because…who carries that at all times and…I didn’t think that I needed it to buy a car. But she kept asking for it, saying that Honda needed it because I was a first time buyer. I highly doubt she would have asked a white customer for proof. I’ve since reached out to Honda Financial Services and the dealership over social media and have confirmed that I do NOT need to provide proof of social security, even if I am a first time buyer. I already reported the incident to the General Manager over email and never heard anything back. Such a disappointing experience. What happened is incredibly racist and unacceptable. Do not buy from this dealership. More

Bought a certified used Ridgeline. We felt like saleman Scott was bothered to even help us..get commission for our purchase. Called his and left two messages for him. A week later, still no call back. Al Scott was bothered to even help us..get commission for our purchase. Called his and left two messages for him. A week later, still no call back. Also just received email that it was time to change transmission fluid. Why was this not done during certification last week? Would NEVER buy or suggest buying from this dealership. DEFINITELY no smile on this face. More

First time car buyer- New Honda Accord- sales rep was awesome but i had an absolute horrible experience with one of their finance guys. Basically we were told a certain price walking out the door and the awesome but i had an absolute horrible experience with one of their finance guys. Basically we were told a certain price walking out the door and the finance officer decided to throw additional cost onto the final statement. He ran several different rates for us and each rate kept getting higher and higher. I literally left the place signing a paper i didn't want to also not know what my monthly payment was going to be. The whole time (3-4hrs) the finance officer was rolling his eyes didn't explain stuff that well to us.. just looking to get a sale. Me and my wife finally said screw it and signed the paper because we were just over the fact that we were done dealing with him. As a first time car buyer, i expect the experience to be exciting and smooth to say the least. Due to the finance officer I felt rushed uncertain of documents i was signing and thoroughly unhappy after my experience. There is more i could say within this experience but i think i would leave it just that. I want to be a life time customer of Honda, but wish my experience was a lot better than what we went through. If anything i believe i should get some type of compensation for what me and my wife went through!! More

Absolute fraudulent misrepresentation of a used Honda HRV. STAY AWAY FROM THESE CROOKED xxxxxxxx! I wasted my day driving 3-hour round trip for them to have sold the car just before I got there. Yeah, ri HRV. STAY AWAY FROM THESE CROOKED xxxxxxxx! I wasted my day driving 3-hour round trip for them to have sold the car just before I got there. Yeah, right! The old bait and switch. Shame on Greg Rice for his part in this deception! Never, ever deal with these people for even a small, used car! Absolute liers. More