Performance Kings Honda

I submitted an order for a 2021 Honda HR-V Sport online on 7/6, and let Glen know once I submitted my order, as we had been having a conversation via text concerning the vehicle. I received a message once on 7/6, and let Glen know once I submitted my order, as we had been having a conversation via text concerning the vehicle. I received a message once I submitted the order that I would be receiving paperwork to finalize my order. After I did not receive any paperwork on 7/7, I emailed Brandon, the internet sales manager, on 7/8 to let him know that I hadn't received any paperwork and to inquire about the next steps; we set up a date/time for me to come sign the paperwork. I drove down from Dayton, OH and they had me work with one of the sales representatives; when he brought me my paperwork to sign there was a different final price because the price of the vehicle was listed as almost $2,000 more than what I submitted my order for. I told the sales representative that this was incorrect and sent him a screenshot of my submitted order with the price of the car. He went and spoke to someone and came back and told me that deal had expired on 7/7, but that they could offer me a better deal if I financed with them instead of my bank. At no time during my online order process did it say the deal expired on the 7th, at no time after I texted Glen that I had submitted the order did he say the deal expired on the 7th, nobody contacted me on the 7th to say I had to finalize my online order or the deal would expire, at no point during my emails with Brandon did he say the deal expired on the 7th, at no point when I arrived from Dayton did anyone tell me the deal I came down there for had already expired. I was just brought paperwork with a different price; I felt like they were trying to take advantage of me as a woman, I felt disrespected, not valued, and I wasted my time. No human being should be treated this way, let alone a customer. More

I had some issues initially, however David, the dealership manager read my email, contacted me and addressed them all in a timely fashion. These days I expect from time to time we will have hiccups dealership manager read my email, contacted me and addressed them all in a timely fashion. These days I expect from time to time we will have hiccups in service and am thankful when someone like David steps in and fixes them. I would recommend them and always follow up and allow them to correct any deficiencies. More

Awful experience with Dustin Jackson. Very displeased with the way he carried himself in conversation. He was petty and grossly rude. Luckily, the whole experience was not bad. Our salesman, Matt, is ama with the way he carried himself in conversation. He was petty and grossly rude. Luckily, the whole experience was not bad. Our salesman, Matt, is amazing and I 10/10 recommend buying a car with him! More

During my recent visit with your store, my purchase During my recent visit with your store, my purchase experience was very frustrating and unorganized. I feel like I got cheated out of my money for a During my recent visit with your store, my purchase experience was very frustrating and unorganized. I feel like I got cheated out of my money for a truck that has been causing me problems since I drove it off there lot. Shame on them. I trusted their word that the vehicle was fully serviced by a mechanic and free of any issues! Lies! 4 days after my purchase I was out driving coming down a hill and my car brakes locked up on me!! Thank god my kids wasn’t with me! Overall Just Bad business all around and I will not recommend any of my family or colleagues here because of this horrible experience. I wish I could return this truck, get my money refunded and never look back. They definitely took advantage of this being my first time financing a car but I’ll let karma handle that and pray that nothing else goes wrong with this money guzzler they sold me. What a nightmare ! I wish I would have read the horrible reviews before considering this place. More

Did most all on the phone! They were ready and waiting on me! Was super helpful and a pleasure to work with! We would have been out of there in an hour if they did not detail the car again, which was a bonus me! Was super helpful and a pleasure to work with! We would have been out of there in an hour if they did not detail the car again, which was a bonus! Never tried to pull the wool over my eyes like other dealerships and gave me an Awesome Deal!! Finance managers and I usually do not get along and this one was absolutely fantastic and took care of us! Thanks for such an easy transaction! More

I highly recommend Jerrell Jordan at Kings Honda. He was kind and patient and did not feel like a stereotypical pushy car salesman. He was very honest with us and answered all of our questions while giving kind and patient and did not feel like a stereotypical pushy car salesman. He was very honest with us and answered all of our questions while giving us more details and well researched information that helped us make the best decision. He went above and beyond and we would absolutely buy from him again. We’ve walked away from a different shopping experience here years ago (but have always serviced our other Hondas at this dealer), but after working with Jerrell, we will absolutely be return customers- as long as we have the chance to buy from him again. More

Bought a used 14 Durango April 10. Vehicle had not been through service or detailed being that it was traded in recently. Was told to call Tuesday Apr 13 to see if was ready to be picked up and that anyt through service or detailed being that it was traded in recently. Was told to call Tuesday Apr 13 to see if was ready to be picked up and that anything found during inspection would be fixed and the vehicle would be detailed as well. Came down to pick it up on Tues. Was inspecting vehicle before going inside. The “detailing” was very poor. Just a wash and a vacuum. Looking under the vehicle I noticed numerous globs of grease inside the front drivers wheel and suspension. I went inside to ask for paper towels to wipe it off before I drove it home and also asked for the service report. While inspecting to try to see where the grease was coming from, I noticed a missing bolt that holds the hub bearing to the spindle. I obviously didn’t take it home that day and told them to fix it and inspect and fix the source of the grease flying around. I also asked for the service report again in which they couldn’t supply before I left. I was contacted on Thurs April 15 and told the vehicle was ready again. I came down Friday April 16 and inspected the hub bearing. The bolt was there but there was new grease globs inside the wheel and on the suspension. I decided I didn’t want them working on the vehicle I was going to be driving and I knew I’d have to take it to my mechanic to get the CV axle replaced since I’d suspected the grease was flying out of the CV joint boot. Any novice mechanic could have made this determination and inspected the boot for tears for confirmation. I was able to get the service report on Friday and after looking it over I noticed they replaced the hub bearing assemblies on Monday April 12. So that means the mechanic left the bolt out or possibly broke the bolt inside the new hub or cross threaded it and didn’t fix it. I say possibly broke the bolt inside the new hub or cross threaded it because the service report said they replaced the hub bearing assembly again on Wednesday Apr 14. This would not be necessary for simply leaving a bolt out. After getting the vehicle home I looked under again and it had certainly flung more grease during the drive home. My girlfriend and I spent 4 to 5 hours detailing the vehicle over the weekend and found food/drink splatters throughout the vehicle on seats/carpet and door panels. Food under every seat. Door jambs were not touched as they were filthy. I was able to get the vehicle into my mechanic on Tuesday Apr 20 and got it fixed. After talking to Mr French, he offered to pay 1/2 of the CV axle replacement if I was willing to “change my review”. Not because I want customers to be happy or because we made a mistake and want to rectify it. Offering me less than $200.00 was an insult not alone stating if I’d consider changing my review. My god man, at least offer to pay for the repair not 1/2. Also the service report shows 6 qts of oil was added during oil change. The owners manual and any internet search shows this engine requires 7 qts. I’m not sure if it’s employee incompetence or management pushing to save every nickel that cause these dangerous and unacceptable practices but it needs addressed. It’s More

Don't buy from Kings honda. Will not work with you at all. Was there Saturday April 10,2021 worked with Ryan and Eddie. Won't ever go back. all. Was there Saturday April 10,2021 worked with Ryan and Eddie. Won't ever go back. More

I recently had a racist incident while purchasing a new car from the Performance Kings Honda dealership. I was financing the car so I filled out all the paperwork for a loan application. Their Finance Di car from the Performance Kings Honda dealership. I was financing the car so I filled out all the paperwork for a loan application. Their Finance Director, asked for proof of social security and visa. I am an American-born Asian woman from NY. This white woman had assumed I was a foreigner and was asking for further proof of my identity, even after I had already provided my SSN. I obviously didn’t have a copy of my social security card because…who carries that at all times and…I didn’t think that I needed it to buy a car. But she kept asking for it, saying that Honda needed it because I was a first time buyer. I highly doubt she would have asked a white customer for proof. I’ve since reached out to Honda Financial Services and the dealership over social media and have confirmed that I do NOT need to provide proof of social security, even if I am a first time buyer. I already reported the incident to the General Manager over email and never heard anything back. Such a disappointing experience. What happened is incredibly racist and unacceptable. Do not buy from this dealership. More