Performance Kings Honda

This was my first experience dealing with Kings Auto Mall. My sister and I were looking for a used car for her daughter (my niece). We looked at several different dealerships and ended up at Performan Mall. My sister and I were looking for a used car for her daughter (my niece). We looked at several different dealerships and ended up at Performance Kings Honda. The salesperson who greeted us was Greg Rice. I can't say enough about his customer service skills, honesty and integrity. He treated us with respect, even though we initially told him we were going to look at a couple of other vehicles before we made our decision. We made the decision to purchase the Honda CRV 2013 at Performance Kings Honda as it was the best option for my niece. When we returned Greg was there to assist us. I would have to give him a 10++++. Greg did everything he promised, even ordered and mailed a service manual to her. She also received a very nice letter from the dealership with two coupons for car washes at Mikes Car Wash. I can't remember the name of the gentleman we worked with in finance, however he was just as friendly and helpful. I relayed all of this to the manager who happened to be in the dealership. I have purchased many cars in my 70 years, some new and some used. I have to say this was one of the best experiences I've had in purchasing a car. The dealership was very clean and organized. Everyone was friendly and helpful. I will be in the market for a new car, possible in the next year and I definitely plan on starting with Performance Kings Honda. In a world where customer service is lacking Performance Kings Honda has top notch customer service and that is something I very much appreciate. Thank you for meeting and exceeding my expectations. Deborah Hensley More

If I could give them a big fat zero I would. Worst service ever. Buying a new car cash. Got trade in appraised IN PERSON and price agreed upon in writing. 3 days later the new car arrives. I bring in service ever. Buying a new car cash. Got trade in appraised IN PERSON and price agreed upon in writing. 3 days later the new car arrives. I bring in cashiers check with agreed amount. At time of transaction they added $2000 to the price claiming that the Manager made a mistake on the agreed upon price, "but we take credit cards on the difference"? BAIT AND SWITCH....RUN AWAY AS FAST AS YOU CAN FROM THESE CROOKS. Most unprofessional service I have ever received. They give Honda a bad name. NEVER EVER buying anything from this place. ABSOLUTE GARBAGE. Manager Dustin, Salesman Robert Larson - their word is worthless! And yes, I DID NOT BUY THE CAR FROM THESE CROOKS....Save yourself the Trouble!!! THEIR RESPONSE: A vanilla copy/paste response. Even their customer service is GARBAGE More

Worked with Andre Rosemond from start to finish he got me the best car. An what I wanted for price. He took the time to get me a rate I wanted to afford. Thank you Andre. the best car. An what I wanted for price. He took the time to get me a rate I wanted to afford. Thank you Andre. More

If I could rate 0 stars, I would. I bought a pre-owned 2012, 100,000 mile car from their used car lot this past May. During their 9 point safety inspection, there was nothing noted regarding the wear and 2012, 100,000 mile car from their used car lot this past May. During their 9 point safety inspection, there was nothing noted regarding the wear and tear of the engine components and fuel pump. Within 6 months, of owning the car, I am being told that I will need to do a complete engine swap and replace the fuel pump costing $9400. I called Honda to understand why this happened and why they sold me a car that's essentially totalled in 6 months. I was told no wear and tear was detected during the inspection. When I questioned the manager on how an engine can go from showing no issues to needing completely replaced in 6 months, I was told he doesn't have a crystal ball that can tell the future, and nothing could have been seen prior to predict this failure. He later compared his service shop to a doctor's office stating, "doctors practice medicine, here we practice servicing cars". I don't know about you, but I don't want someone to be "practicing" when I am trusting them to provide a safe and reliable car. More

The car was sold before I arrived for my scheduled test drive appointment. I walked in the door, was told it had sold, and walked back out. Hours later I was contacted by a sales manager who asked if I w drive appointment. I walked in the door, was told it had sold, and walked back out. Hours later I was contacted by a sales manager who asked if I was still coming. More

Thank you to Michael Harris at Kings Honda. I needed a headlight replaced and it was stuck so I couldn’t do it myself. I know everyone is understaffed so I brought my laptop to my appointment and figured headlight replaced and it was stuck so I couldn’t do it myself. I know everyone is understaffed so I brought my laptop to my appointment and figured I’d have a couple of hours to wait. When Michael was checking me in as the service advisor, he offered to see if he could replace it himself and save me the wait. And he did! I was in and out in 10 minutes instead of 2-3 hours. Thank you, Michael, for going above and beyond. I’ll be back for service! More

We went to upgrade my fiance from a 2003 to a 2013 Honda Pilot overall we're satisfied Pilot overall we're satisfied More

Had my car serviced there today. Three hours for an oil change!!!!!’ Terrible service. Not going back again. Too bad too, bought my car there and buying another one soon. change!!!!!’ Terrible service. Not going back again. Too bad too, bought my car there and buying another one soon. More

After roughly 5 years of being a loyal customer and have 2 cars only serviced at this location I am regretfully leaving this bad review in hopes that someone will see it who cares. I scheduled my service 2 cars only serviced at this location I am regretfully leaving this bad review in hopes that someone will see it who cares. I scheduled my service appointment 9 days in advance because they were so booked up. I arrived 8/14 at 10 am for my scheduled express oil change only to be informed upon arrival that they couldn’t get to my car for at least 3-4 hours. Exactly how I wanted to spend my Saturday. I spoke with Cal the service manager and he said there is a covid outbreak amongst the staff and they are short handed. He didn’t think to call any of the customers to let them know that there is a current covid outbreak at Kings Honda or to let customers know they are 3-4 hours behind. BOTH UNSAFE AND UNPROFESSIONAL. A salesman named Chris cared more than Cal did! Add in the fact that there are no loners I was very unhappy that The service manager and staff didn’t think to notify customers. With 6 Honda dealers in town to get servicing done you need to treat customers better than this. I asked for the general manager and he was not in. More

This review is strictly about your sales person DJ. Get that man some training. He is very disrespectful and rude. Granted he said he was new to the job but common courtesy should be a given for any sales that man some training. He is very disrespectful and rude. Granted he said he was new to the job but common courtesy should be a given for any sales person. DJ if you read this and I hope you do. Yes I want someone that takes orders if I say I want to see the inside of a car you should be sprinting to get the key. Your job is to show me the car and be knowledgeable about the product you didn’t satisfy either requirement. Get that attitude in check and you can make more sales. With the amount of car dealers in Cincinnati I’m not going to tolerate someone being disrespectful to me. I will spend my hard earned money elsewhere. More