Performance Kings Honda

Was told the wrong address on the phone. Was texted by salesperson for appointment which I confirmed the time. He said he would have the car ready to be seen. Told me to text him when I was Was texted by salesperson for appointment which I confirmed the time. He said he would have the car ready to be seen. Told me to text him when I was on my way. A little while later the sales manager texted me from the same number asking me to confirm. I confirmed. When on my way I sent text to the number that I was on my way. No response. Arrived that the location I was given on the phone. Wrong location which was ok because the correct location was just about a mile down the street. Arrived the sales person got the car and stated oh the engine light just came on. The car was filthy dirty. I test drove the car. They said the light was probably o2 sensor no big deal. Then I took the car to auto zone to diagnose. There was evap code and 3 ABS codes. Returned the vehicle asked them to look at it and call me in the morning if they could get codes cleared. Never heard a word after. About 4 days later I got an email from the General Manager asking how things went I replied never heard back. Day or two later sales person emailed me asked if I was still interested in the vehicle. By this time I have watched the vehicle climb in price by a couple thousand dollars. It was very evident it’s a sellers market by the lack of customer service. More

Everyone who helped us was very courteous and professional. We never felt pressured to buy. Even with a blip with the paperwork, iur experience was great@ professional. We never felt pressured to buy. Even with a blip with the paperwork, iur experience was great@ More

Totally incapable of resolving the problem they caused. They upgraded my wife's car with the 3g Upgrade for HondaLink back in January. The invoice indicates it was completed for the recall campaign 21-08 They upgraded my wife's car with the 3g Upgrade for HondaLink back in January. The invoice indicates it was completed for the recall campaign 21-085:6GB00. We assumed that all was well. Then we received a letter in the mail stating that our Honda Link services were cancelled because we failed the require upgrade before Feb 22, 2022. Since then all ability to access the Honda Link subscription services fails with the message that the OTA upgrade needed to be performed. We had the Honda Dealer attempt to correct it but the OTA cannot be performed after Feb 22, 2022 and that the dealer would have to install a new module. So far all attempts to get the dealer to fix the issue have been met with silence and royal run-around. This is totally unacceptable and the services dept seems to deny any responsibility for the mix up. More

We started at Jeff Wyler Honda of Colerain but I would never go back there. They tried to add on $7000.00 to the MSRP of a 2022 . We went to Performance Kings Honda and met Chris White. We agreed on a pri never go back there. They tried to add on $7000.00 to the MSRP of a 2022 . We went to Performance Kings Honda and met Chris White. We agreed on a price in less than 5 minutes and we ordered a new CRV. We took delivery 2 weeks later and we couldn’t be happier. More

WARNING DONT BUY FROM HERE PLEASSE SAVE YOUR MONEY!!!My WARNING DONT BUY FROM HERE PLEASSE SAVE YOUR MONEY!!! My name is Chris I purchased a used 2012 Jeep Grand Cherokee SRT8 from sal on December 28,2021 WARNING DONT BUY FROM HERE PLEASSE SAVE YOUR MONEY!!! My name is Chris I purchased a used 2012 Jeep Grand Cherokee SRT8 from sal on December 28,2021 with 71,864 miles on it. I had the engine light pop on one time but I thought it was because I needed a oil change but I went but didn’t need it my oil was very clean. It never cut back on again until On January 26 2022 my car started shaking and just cut off and wouldn’t start back up. I got my car towed to the dodge dealership to see what the problem was. I thought maybe it was just a fuel pump gone bad. No they tell me that it’s a gasket problem and if they can’t fix it at the top then it’s at the bottom and that I will need a whole new engine which is going to run me from 10k-15k. I haven’t had the car 30 days. I did not get the warranty because it’s a scam and the dude that was doing it was rude as xxxx! But I called in and spoke with the manager Eddie to tell him the problem and did tell him I did not receive the warranty. But I haven’t had the car 30 days and this happens. He proceeds to tell me once it leaves there lot it’s on me to fix all repairs. I proceed to tell him that all car lots have a 3 month 3000 miles warranty and he said that doesn’t exist with them. All they can do is get it towed there run a diagnostic check for free and give me a total on how much it will be to fix the problem! Man I wouldn’t to jump through the phone!!! I spent 35k on a car that I haven’t had 30 days and can’t drive now!!! I recommend you guys have a mechanic hook a machine up to any of their cars and have them drive the car to your mechanic or a dealership pay that 100 to have a diagnostics check before you waste thousands!! I wouldn’t recommend them at all to even buy a car from!!!! But I’ve got the news involved and my lawyer so something will come out of this. Just make sure you guys go get their cars checked before you purchase!! Especially used cars!!! More

I went with my son to Performance Kings Honda to purchase a 2012 Jeep Grand Cherokee SRT 8. Prior to me coming with him the salesman was trying to tack on an extra $10k to the already asking price of $36k. I a 2012 Jeep Grand Cherokee SRT 8. Prior to me coming with him the salesman was trying to tack on an extra $10k to the already asking price of $36k. I told my son that $10k for a warranty was a rip off! I told him to shop around for an aftermarket warranty elsewhere. Well after having the truck for a bit over 3 weeks, he's sitting at a stoplight and the truck starts sputtering. Truck had lost power and would barely move. I advised my son to pull over and have truck towed to a Dodge dealership. Dealership basically says its going to need a new engine. I called Performance King Honda and spoke with David Valines. Mr. Valines told me that since my son didn't purchase a warranty there was nothing they could do because the car was sold "as is". How could you sell a car for $40k (with tax) that has no type of warranty at all?! I have purchased a lot of vehicles over the past few years and I have NEVER seen a franchise dealership sell a car without at least a 3 month-3k mile warranty. This dealership sells their cars "as is" to force the buyer into purchasing their overly inflated warranties! They double, if not triple the price of these warranties to fatten their pockets. The salesman along with the dealership gets a nice chunk of it. At this point I am livid because my son works very hard and this was a gift to himself for all the sacrifices & hard work he done for his kids. My next steps are to contact the media and anyone else whom will listen about this dealership! I will post our experience on a digital billboard as well as stand in front of the dealership with sign in hand, exercising my freedom of speech rights. I will make sure that they lose money and people know the truth about these crooks! More

This was my first experience dealing with Kings Auto Mall. My sister and I were looking for a used car for her daughter (my niece). We looked at several different dealerships and ended up at Performan Mall. My sister and I were looking for a used car for her daughter (my niece). We looked at several different dealerships and ended up at Performance Kings Honda. The salesperson who greeted us was Greg Rice. I can't say enough about his customer service skills, honesty and integrity. He treated us with respect, even though we initially told him we were going to look at a couple of other vehicles before we made our decision. We made the decision to purchase the Honda CRV 2013 at Performance Kings Honda as it was the best option for my niece. When we returned Greg was there to assist us. I would have to give him a 10++++. Greg did everything he promised, even ordered and mailed a service manual to her. She also received a very nice letter from the dealership with two coupons for car washes at Mikes Car Wash. I can't remember the name of the gentleman we worked with in finance, however he was just as friendly and helpful. I relayed all of this to the manager who happened to be in the dealership. I have purchased many cars in my 70 years, some new and some used. I have to say this was one of the best experiences I've had in purchasing a car. The dealership was very clean and organized. Everyone was friendly and helpful. I will be in the market for a new car, possible in the next year and I definitely plan on starting with Performance Kings Honda. In a world where customer service is lacking Performance Kings Honda has top notch customer service and that is something I very much appreciate. Thank you for meeting and exceeding my expectations. Deborah Hensley More

If I could give them a big fat zero I would. Worst service ever. Buying a new car cash. Got trade in appraised IN PERSON and price agreed upon in writing. 3 days later the new car arrives. I bring in service ever. Buying a new car cash. Got trade in appraised IN PERSON and price agreed upon in writing. 3 days later the new car arrives. I bring in cashiers check with agreed amount. At time of transaction they added $2000 to the price claiming that the Manager made a mistake on the agreed upon price, "but we take credit cards on the difference"? BAIT AND SWITCH....RUN AWAY AS FAST AS YOU CAN FROM THESE CROOKS. Most unprofessional service I have ever received. They give Honda a bad name. NEVER EVER buying anything from this place. ABSOLUTE GARBAGE. Manager Dustin, Salesman Robert Larson - their word is worthless! And yes, I DID NOT BUY THE CAR FROM THESE CROOKS....Save yourself the Trouble!!! THEIR RESPONSE: A vanilla copy/paste response. Even their customer service is GARBAGE More

Worked with Andre Rosemond from start to finish he got me the best car. An what I wanted for price. He took the time to get me a rate I wanted to afford. Thank you Andre. the best car. An what I wanted for price. He took the time to get me a rate I wanted to afford. Thank you Andre. More

If I could rate 0 stars, I would. I bought a pre-owned 2012, 100,000 mile car from their used car lot this past May. During their 9 point safety inspection, there was nothing noted regarding the wear and 2012, 100,000 mile car from their used car lot this past May. During their 9 point safety inspection, there was nothing noted regarding the wear and tear of the engine components and fuel pump. Within 6 months, of owning the car, I am being told that I will need to do a complete engine swap and replace the fuel pump costing $9400. I called Honda to understand why this happened and why they sold me a car that's essentially totalled in 6 months. I was told no wear and tear was detected during the inspection. When I questioned the manager on how an engine can go from showing no issues to needing completely replaced in 6 months, I was told he doesn't have a crystal ball that can tell the future, and nothing could have been seen prior to predict this failure. He later compared his service shop to a doctor's office stating, "doctors practice medicine, here we practice servicing cars". I don't know about you, but I don't want someone to be "practicing" when I am trusting them to provide a safe and reliable car. More