Performance Kings Honda
Cincinnati, OH
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Great Experience! Just purchased a new car from Gary at Kings Honda. He and Jonathan were great to work with. They both really went above and beyond to find the exact Just purchased a new car from Gary at Kings Honda. He and Jonathan were great to work with. They both really went above and beyond to find the exact car I wanted (they didn't have it in stock) and keep me updated throughout the process. When I arrived to take delivery of the car, all the paperwork was ready to go right when we showed up and we were out the door in about 45 mins with our new car. All around great car buying experience and really appreciate their hard work to put everything together. Thanks to Gary, Jonathan, and their team! More
Great Service by phil Phil did a great job and will definately be recommending him. He helped us purchase a certified pre-owned Honda Pilot Touring with low mileage for a g Phil did a great job and will definately be recommending him. He helped us purchase a certified pre-owned Honda Pilot Touring with low mileage for a good price. More
Purchase a Honda Civic - The worst experience ever I recently went to Kings Honda to assist a relative in purchasing a Civic. (First time purchase) The car was not serviced so the electronics were not I recently went to Kings Honda to assist a relative in purchasing a Civic. (First time purchase) The car was not serviced so the electronics were not functioning when we test drove the car. It took over 4 hours to finally complete the transaction, however the vehicle was not going to be ready until the next day, The service dept was closed and nothing had been done to ready the vehicle. We were not offered a loaner. The individual who was to deliver the car at 9:30 AM, the following morning didn't show up until after 1:00 PM without the car. It took another 2 hours to actually get the car once finally at the dealership. When following up on the status of the car on the 2nd day, I was lied to by the receptionist and no manager was available to give any explanation for any of the delays we were experiencing. More
Thank you I knew what I wanted before I arrived at the dealership. John Deluca greeted us, and picked out a car based on what I was looking for. We test drove i I knew what I wanted before I arrived at the dealership. John Deluca greeted us, and picked out a car based on what I was looking for. We test drove it, then figured out the financing. Everything went perfect, they detailed the car and I drove off getting exactly what I wanted, Thank you everyone. More
Judith Kindred This was definitely the best car shopping experience ever!! Rob and Christi were super! Love the car, Honda Accord EX L with navi ! We are a Honda fam This was definitely the best car shopping experience ever!! Rob and Christi were super! Love the car, Honda Accord EX L with navi ! We are a Honda family! More
STAY AWAY! Casually looked at the CR-V; Ken, the salesman, was polite and professional, but couldn't persuade me to buy (they were thousands off from the other d Casually looked at the CR-V; Ken, the salesman, was polite and professional, but couldn't persuade me to buy (they were thousands off from the other dealers and the cars I liked there). He brought Nate, his boss, over to try to convince me to buy and all I will say from this point on, is that the whole scene went from bad to worse! Bottom line----stay away, you'll be happy! More
Rude and Condescending I bought a used Jeep from Kings Honda two years ago. I bought a number of warranties with the car including one for the tires. About 6 months after I bought a used Jeep from Kings Honda two years ago. I bought a number of warranties with the car including one for the tires. About 6 months after I bought the car, I visited their service department and asked for them to check over the whole car and make sure everything was OK and nothing needed service. In the 2 years I've owned it we've only put about 6000 miles on the Jeep. Today I brought it in because one of the valve stems on the tires had broken. The Service Advisor I met with first literally laughed in my face when I suggested this should be covered under the warranty and I was given a lesson in the anatomy of the wheel vs. tire. Long story short, when I bought the jeep there were metal caps on the valve stem. Unbeknownst to me this causes the stem to corrode and the cap to fuse to the stem. We haven't had any issues until now with needing air in the tires, so I didn't know this was an issue. The Service Advisor told me I needed to go to the Jeep Service because they couldn't help me. I said that since they had sold me the jeep with the caps, they should replace the stems for me. The service Manager ANDY FRENCH told me they wouldn't have sold me a jeep with those on there. I assured him they had. So then he said, well it's been two years, too bad. I said but you sold me a jeep with metal stem caps that you just admitted are faulty. To which he replied that he couldn't check everything on the cars they sell and replace items like that or "he'd go broke." Too bad for him, I was about to purchase a new Honda Accord. Not only will I not be purchasing one from them, I'm seriously considering not purchasing a Honda at all because of this terrible treatment. More
Amazing customer service! Thank you for the incredible customer service Ash Mall provided me with my 2014 Honda Accord Sport and Bridgestone tire issue. He was truly my ambass Thank you for the incredible customer service Ash Mall provided me with my 2014 Honda Accord Sport and Bridgestone tire issue. He was truly my ambassador to Honda USA to ensure my satisfaction was achieved – and it was! Honda USA called me and asked for feedback regarding the whole experience. I relayed my appreciation for what they and Ash did on my behalf. Having already purchased 4 vehicles from Kings, I’ll definitely be coming back!! Thanks again! More
Hello I was amazing day for me cuz I got my Honda CRV, Marc Kowalk spent his 5 hours for us And also Jonathan helped us. They were kind and helpful. I was amazing day for me cuz I got my Honda CRV, Marc Kowalk spent his 5 hours for us And also Jonathan helped us. They were kind and helpful. More
Worse experience ever! If you're smart don't go to Kings Honda but if you do find yourself there don't let their Sales Manager, Jon, help you. My wife and I recently went to If you're smart don't go to Kings Honda but if you do find yourself there don't let their Sales Manager, Jon, help you. My wife and I recently went to look for a new car at Kings Honda because our family needs a bigger car than our current car. My wife was indecisive because she was nervous about making such a large purchase. On our first visit we decided to wait and I was then cornered by Jon who insisted he didn't understand why we decided to wait and then started to try and use pressure tactics. I left pissed. We went back because the original Salesman was nice and had been emailing my wife with some cars they had recently gotten in. Once we were there we were passed off to another sales person, test drove one of the cars, loved it, and asked her what we'd be looking at as far as a loan. We then waited for about 30 minutes and then our dismay here's Jon again, who said he really doesn't understand why we're discussing this again because this car is $6000 more than the last one. At that point we just left. I have worked as a multi unit retail leader for years and this was the worst customer experience I have ever seen!! We were trying to spend more money and was treated like crap for it. More