Performance Kings Honda

Horrible Service Experience First time customer to this dealership for a standard oil change. Check in process went fine and was even offered a car wash which was nice. While wai First time customer to this dealership for a standard oil change. Check in process went fine and was even offered a car wash which was nice. While waiting for my vehicle outside I see a car flying down the street at a high rate of speed. Immediately I notice its my vehicle and upon watching for another min or two I see him stop at a stop sign and take off at a high rate of speed causing the tires to peel out. By this time i'm completely pissed off and rush inside to confront the service manager. I explain what I saw and we begin to wait in the area to see him drive back. As he returns we both notice his reckless driving. The service manager named Ash ask me to wait in his office as he wanted to pull the driver in so i could explain what i saw. Personally i did not feel this was the right method however i was gladly willing to speak my mind to the tech. In the end we each spoke our minds and i was offered a free oil change. They could have offered me lifetime oil changes, however i will never return to this location since they have no sense of care when it comes to my vehicle. If this is the way they treat our cars while driving in front of us I would hate to see the low quality of service they give behind closed doors.. More

Watch out for Andy and Joe! Unethical poor customer service This could be a really long story... I will try to keep it short. Alright, here we go. The purchasing part of things was average at best. Nothing ama This could be a really long story... I will try to keep it short. Alright, here we go. The purchasing part of things was average at best. Nothing amazing. I certainly am jealous of some of the other reviews on here. That being said, once I left with the car, I was no longer a customer. They had my money, and I had a car. To Kings Honda, they were done with me. There was a discrepancy on the paperwork. There was a Service Contract line item for $2000 that I noticed. This was two weeks after I purchased the car. I called immediately. The operator transferred me to Steve in the finance department. I was sure someone would get back to me soon. I ended up calling four times Monday. I left four messages. Sent an email. No one answered my messages or email. So Tuesday I call again, leave another message, and finally, around noon, Jeremy calls me back. He tried to explain that $2000 and didn't have a good answer. Jeremy did explain that $2000 was the employee rate for a service contract. I have since found that out as not to be true. He wanted to pass me off to Jon the sales manager. Jon never called me. I sent an email to the GM Bob Brewster, no response. Today is 4 days later. Nothing has been done. I, again called today. Left a message again. Still nothing from Kings Honda. Nancy, the operator today, told me that I just need to stop in since phone calls and emails don't work. Extremely helpful. I am a bit curious how long they'd make me wait to talk to someone. If I decide to do that I will have to remember to pack a lunch. If you want a wham, bam, thank you ma'am car buying experience, Kings Honda is your place! They won't return your calls once they get what they wanted in the first place. That was the end of the original review. Part 2 My original review was written on a Thursday. That Friday I received a call from Jon. He was upset that his name was on a poor review of the dealership and asked me to change it to reflect better marks. I agreed to update it accordingly. This is that update. Unfortunately nothing has changed with their customer service. Jon was able to explain what happened. When we were talking about numbers, he was using a generic interest rate. I don't know what that number was exactly. When the service contract was offered initially, it was about $33 a month. I declined the service contract at that rate. They then had checked my credit to see what the actual rate would be. It was a lower rate than the generic number he had used. So, when he returned, he offered the same $2000 service contract to me. Yeah, the same one I just said I did not want. Explaining that it was only $8 a month. That's were things went wrong. For $8 bucks a month how could you pass up bumper to bumper coverage? At that point I agreed. Jon said he was giving me the employee rate. I was happy to know my car was covered for a long time. What wasn't explained when I purchased the car and was being explained to me now was the better interest rate made my payments lower. Jon could add the $33 a month for only $8 because the difference with the rate based on my credit was $25 a month less. Not that he was giving me the employee or any other special rate. Things made sense now. I had the explanation. I had then decided to cancel the service contract. Jon explained that my payments would not go down or be for a shorter term. That everything would still be the same. I asked how that could be if we took $2000 off? I said, that it would have to be a shorter term if the amount of the payments were the same. He then agreed with me saying the term would be shorter. I thought everything was good. The service contract was cancelled. It wasn't. The next Friday, seriously seven days later, Jeremy called in the morning asking if I had time to talk. I didn't. I was at work. He gave a me a cell phone number to call back. Later that day I called it and no one answered. I called the cell again Monday nothing again. I left a message on the cell and called Kings Honda again. I called again on Tuesday nothing. I was back to square one. No returned calls or any type communication. That is has to be one of the most frustrating things. I had been dealing with this for over two weeks. I decided Nancy was right. If I went there they could not exactly send me to voicemail. So I did that, Tuesday night. When I arrived the two finance employees were writing up contracts and I waited about a half hour for Jenni to assist me. We had gone to her office and the computer was acting up. She said "Always when you are in a hurry.". I could tell I was an inconvenience. She was explaining how everything was hitting her all at once. I was explaining how I felt like I was wronged. She wasn't interested in what I had to say. She agreed and thought that the service contract should have been explained, but didn't offer an apology or a sympathetic attitude. All business. She drew up the paperwork, and finally, the service contract was cancelled. The thing I didn't want for $2000 in the first place I didn't have to worry about anymore! Almost... I noticed that the amount had changed to $1965. I asked Jenni and she explained that was the cancellation fee. Jenni said there wasn't anything she could do about it because it was the "other company" that was charging it. This just gets better and better. Jenni then tells me that it takes 6-8 weeks to see the credit on the loan. Perfect, whatever. I pray that is the case and I never have to deal with Kings Honda again. I just read through all of this and just thought I should also mention that Jon said that, the GM, Mr. Brewster was on vacation last week. However, he still has not responded to my email or this review in any way, what-so-ever. Part three: Well, I thought that I was done with Kings Honda. I was wrong. Andy decided to contact me to try to fix the whole situation. He contacted me via response to my dealerrater.com. Andy explained that he was disappointed on how things weren't exactly explained the first time. He apologized and offered some options to correct the situation. The first option was to give me the Service contract for the $8 dollars they had offered me. The second was to credit me the $35 cancellation fee. I was excited to have someone interested in helping me. It was a whole different direction than what everyone else at the dealership had tried to do. He offered me his cell phone number, but I was reluctant to call, because of the history with Kings Honda. I emailed Andy thanking him for contacting me and telling him that I accept the $8 a month offer. Email gave him the option to answer at his convenience. I didn't have to leave a voicemail in an inbox nobody had the responsibility of checking. He wrote back saying he would work out the details and call me tomorrow! Again, I was so excited he was going to stick with what I thought I was offered in the first place! That brief stint was the only good customer service I received. It was over, though. He didn't call me the next day. Or the day after that. Or even the day after that. As a matter of fact 9 days had passed without hearing back from Andy. I called the cell number Andy provided. Now, he was apologizing for his lack of actions, where as before, it was his peers he was apologizing for. He owned that it was his fault. It was just to much for me. I feel like I have given Kings Honda and their employees, managers, and General Manager enough opportunities. They all just let me down. Part 4 Andy French, is a pleasure. If you like being yelled at by a company "manager" that you gave your money to. He will be quick to remind you that you are just one customer "he" sold 490 cars last month! We are all proud of you, Andy! Good job. Now if you could just mail out that check you offered... I called Andy French back three weeks from when I called him last time after he neglected to call me back after he said he would. I bought this car in September. We are now well into December and I am still working on getting this corrected. Our conversation started off by me just asking if the checked had been mailed and when I should expected it.. He quickly became aggravated. He began talking over me and not listening. Saying that, and I am paraphrasing here, that if I leave this review up i didn't really deserve the refund. That I'm suppose to understand that he has a lot on his plate and went on vacation. HE told me when HE was calling me back. I didn't set that up. I'm not accountable for his lack of organization. He proceeded telling me that he doesn't care about this dealerrater.com review anymore. That is when he began to belittle me. Telling me that I am just one customer. That 490 cars get sold there a month. That wasn't a question I had asked, or on topic. I could see that this wasn't going anywhere. That Andy's ego was hurt by his own broken promises and this "one customer" simply asking what the status was. I then asked for the General Managers phone number. Andy refused to give it to me. He advised that I just call the Kings Honda number and ask for the GM. I asked for the number again and Andy just gave me the general dealership number. The best part? Right after that, he hung up on me. What a joke. This guy is as bad as they get. Telling you one thing, and not following through. Telling you another, surprise, didn't follow through, again. Then he yells at the customer like its their fault he can't do his job?!? So the bottom line is I am not sure if they are mailing a check or not. Thanks for your help, Andy. Kudos! More

As pleasant as buying a car could be :) Shopping for a car can be stressful and long. Phil was our salesman and he made it as pleasant as he could. He was friendly and educated on the cars. Shopping for a car can be stressful and long. Phil was our salesman and he made it as pleasant as he could. He was friendly and educated on the cars. They gave us a pretty good deal and didn't waste our time. I would definitely recommend them to others. More

broke down after 3 months Bought used car at Kings Honda ,After many calls brakes and engine were problems.broke down at my daughters kindergarten pick up lane with both kids i Bought used car at Kings Honda ,After many calls brakes and engine were problems.broke down at my daughters kindergarten pick up lane with both kids in car.When I called. The manager at Kings Honda Nate told me it wasn't their problem...He said Good luck and hung up..my dad and some of the other men at the school had to get it going...After many calls I have. No help with this Used peice of expensive scrap metal that i cannot drive. ..Do not trust this dealership..I cannot believe this after just purchasing this car 13 weeks ago..This is a Nightmare!!!!!! More

Very Positive Experience My current lease was up and was not sure if I was going to lease another Honda or look at other vehicles. However, Gary made this experience very eas My current lease was up and was not sure if I was going to lease another Honda or look at other vehicles. However, Gary made this experience very easy for me and very happy with my choice to lease another Honda from this dealership. Worked with Greg for the financing and was also great to work with. Very happy with my new vehicle and so glad I decided to stay with Honda. More

Excellent My daughter and I received very professional and friendly help while looking for a replacement car for my daughter due to her's being totaled from a c My daughter and I received very professional and friendly help while looking for a replacement car for my daughter due to her's being totaled from a car accident that was not her fault. Everyone was thoughtful and considerate especially Rob Larson who made our experience a good one to remember. We will definitely recommend you in the future to our friends. Thank you so much for everything. More

Great first time experience I've gone with my parents to dealerships in the past for their vehicle needs and wasn't impressed, but going to Kings Honda was an extremely pleasing I've gone with my parents to dealerships in the past for their vehicle needs and wasn't impressed, but going to Kings Honda was an extremely pleasing experience. Everyone was very helpful and were able to get me a very good deal on my first big purchase. When I have a need in the future, I will be returning to Kings Honda purely on their customer service alone. I highly recommend this dealer. Superb. More

Best Car Buying Experience Ever! Gulia was not your typical sales person!! She sat down with me and asked me what was important to me and asked me what I really wanted in a vehicle. S Gulia was not your typical sales person!! She sat down with me and asked me what was important to me and asked me what I really wanted in a vehicle. She was professional and very knowledgeable about the Honda I ended up leasing! If more sales people were as caring and as helpful as she is, it would take out the stress of buying a car!! Thanks Gulia, loving my CRV! My only regret is that I wish I had another 1,000 miles on my lease contract. More

FIRST NEW CAR IN 10 YEARS I stopped by Kings Honda to test drive a brand new 2015 Honda Pilot over the labor day weekend. John Deluca was very friendly and knowledgeable abou I stopped by Kings Honda to test drive a brand new 2015 Honda Pilot over the labor day weekend. John Deluca was very friendly and knowledgeable about the car during the test drive. I received a follow up call the very next day to ask about my experience, but these guys were not pushy at all. I slept on it and returned to by the car a few weeks later. John was great to work with, the whole experience was very laid back. If you looking to buy a great car without the hassle, I high recommend visiting John Deluca at Kings Honda. Jermaine R. More

Great Experience We love our new Honda and would recommend this dealership highly. Marc and Todd were easy to work with, friendly and knowledgeable. It was a lot of We love our new Honda and would recommend this dealership highly. Marc and Todd were easy to work with, friendly and knowledgeable. It was a lot of fun purchasing our new car! More