Performance Kings Honda

Spoken to terribly by John DeLuca My husband and I bought our 2015 Honda Pilot here last March. We had a great experience at that time and so we went back there this past Saturday to p My husband and I bought our 2015 Honda Pilot here last March. We had a great experience at that time and so we went back there this past Saturday to purchase a 2016 CRV. The sales woman, Natalie Weaver, was great. We really liked her. However, when it came time to negotiate price, the Internet sales manager, John Deluca, spoke to us like we were lower than dirt. He was aggressive, loud, and condescending. We have never been spoken to in that manner and we were absolutely embarrassed and shocked to be treated in such a way. So much so that we left and have now purchased our new 2016 Honda CRV from Jeff Wyler Honda in Colerain. We were treated with the utmost respect at Jeff Wyler and we will absolutely never ever go back to Performance Kings Honda ever again. John DeLucas aggressive and rude behavior should be addressed by upper management or you will continue to lose business due to his behavior. I can tell you with 100% certainty when friends ask us of our experience at Performance Kings Honda, this is exactly what we will tell them. More

Worst customer interaction with John Sales Manager We went to buy a 2017 honda civic and they didn't had the model and color what i need, So we thought of trying the Honda accord 2016 which is obviousl We went to buy a 2017 honda civic and they didn't had the model and color what i need, So we thought of trying the Honda accord 2016 which is obviously at a higher price. But the they gave me a quote and i asked my budget is this much so Brooke went to the Sales Manager John, he came back to us and started talking very rude as if he is giving the car at no cost, all the customers cannot pay the price whatever you say and they will bargain and that's their right to bargain, if you can give the car at that price you can say yes or no, but the rude behaviour and treating the customers very cheap since they bargain is really bad customer handling ethics and hospitality. Also they never felt sorry about what they did. I got the same car with a different dealership for less price and a awesome customer experience and they also dropped me to my home along with the new car which is very nice of them and they were very polite and genuine no fake talks. I would never recommend any of my friends/relatives to to performance kings honda for kind of purchase and i will never visit this dealership again. This was the worst customer experience ever in my life and i know that these people will not do anything to recover that, so better stop going to this dealer. Thanks. More

Poor Performance Honda Took my Accord in to get serviced for an SRS code (seat buckle) ... was told it was under warranty and would take about 90 minutes to replace. Called Took my Accord in to get serviced for an SRS code (seat buckle) ... was told it was under warranty and would take about 90 minutes to replace. Called for an appt with the info needed to have the parts ready ... dropped off my car. Got a call later that they didn't have the right parts and that the frame motor was broken by the technician ... would order the right parts but didn't know when they would arrive ... received a call that the parts were ordered and would be a couple of days. Now I'm needing a courtesy car for the extra days' delay. Finally got the right parts (hopefully) in and made the original repairs. A week later, I took the courtesy car in to pick up my car and asked a "manager" if they would pick up the cost of gas I needed to use in their courtesy car, but was given the old "pass the buck" ploy that he couldn't provide any compensation for their week's delay. Also, I told him politely that if nothing was done to recognize th inconvenience they put me through, that I would never do business there again (this is the 2nd time they have mismanaged my service), to which he curtly replied, "That's OK." Then when I went to get my keys there was a charge of $342, which I refused to pay, and they did honor my position on that matter. A very unpleasant and poorly managed service. More

Only care about sales - not customer service. I have sometimes received 3 phone calls in the same day trying to buy my Honda Fit so that I can buy a new Honda. However, the customer service has be I have sometimes received 3 phone calls in the same day trying to buy my Honda Fit so that I can buy a new Honda. However, the customer service has been horrible. I recently contacted the service department to schedule an appointment to have the airbag fixed. I was told to drive out and a rental car would be available. When I drove out, I was told that there were no rental cars available and that I had to call first when enterprise rental was open. Two young attendants chastised me for not calling first. I DID CALL FIRST. So on the following Monday, I called the service department to make sure I could get a rental car and drop my car off. When I got out there they said that I needed to have someone with me because there was no room to park my car and I needed to drive the rental car and my honda back home. A month later the service department called to schedule my service. I needed to drop my car off the night before so that the next day I could drive the rental car back. When I arrived, I was again treated very poorly by two young attendants. My car already had been tagged with a number on the first visit. They would not listen or check to see that I had an appointment scheduled. They questioned me "Was I sure the airbag part had been ordered." I have also had the car out for servicing and they would not service anything unless the service lights were showing something needed to be done. I recently read the manual which stated the brake fluid needs to be completely changed every 3 years. The light has never come on in five years to indicate that. I will find someone else to service my car. Unless it is a recall I will not go back to this Honda dealer. I have had three Honda cars and will never buy another. More