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Performance Kings Honda
Cincinnati, OH
926 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 08, 2016
Great. Went in to purchase a new car since my other one was totaled from hitting a deer, Marc was the first person to even say hi to me. He helped me get a b Went in to purchase a new car since my other one was totaled from hitting a deer, Marc was the first person to even say hi to me. He helped me get a brand new car, unfortunately that was a bit overwhelming for me but they made an exception and got me a more affordable car. I didn't think that it would have been possible but they made it happen. Marc was a wonderful salesman, he'll go straight to the point, and always keep what you want in mind, and do his best to get you what you want. He'll go over all the options and possible outcomes with you, and make your experience as nice as possible. I would gladly reccomend this dealership and gentleman any day of the week. More
by Justin
Employees Worked With
Marc Kowalk
November 14, 2016
no pressure just the truth the dealership was clean, professional, timely in responses and truthful which made our experience most rewarding. Marc was friendly and very informa the dealership was clean, professional, timely in responses and truthful which made our experience most rewarding. Marc was friendly and very informative. He knew what we wanted and made every effort to please his customer. More
by marckingshonda
Employees Worked With
Marc Kowalk
November 13, 2016
Excellence From Start to Finish Over the past 30 years, I have purchased 12 Honda's from the same dealer (we have four drivers in my family). When I decided to purchase my 13th Hond Over the past 30 years, I have purchased 12 Honda's from the same dealer (we have four drivers in my family). When I decided to purchase my 13th Honda, this time an Odyssey, I returned to my usual dealer but was disappointed in the negotiation of my trade in as well as the price of the new vehicle. Loyalty did not seem to matter. I submitted a request for a quote from Performance Kings Honda and received an email with a quote from Natalie Yale. We corresponded several times, including discussions about my trade in. Natalie responded quickly and thoroughly and with fair pricing. My wife and I decided to make the 45 minute drive to Performance Kings Honda because of Natalie's excellent customer service, fair negotiations and follow through - Kings also had better inventory than other dealers. Must have been lucky 13 because our experience in-person was excellent as well and together with Joe and Jenny, Natalie made a fair deal and we are very happy with our new Odyssey. We will gladly make the drive again in the future and applaud Performance Kings Honda for their professionalism and excellent customer service. More
by HappyinKentuckywithlucky13Honda
Employees Worked With
Joe Jarvis (not exactly sure of last name). Joe was very professional. , Jenni Hoskins, Natalie Yale
October 31, 2016
GREAT PLACE TO BUY A CAR AND GREAT SERVICE Phil, my salesmen, was absolutely wonderful! I highly recommend him to anyone looking to buy. All my questions were answered thoroughly and he took al Phil, my salesmen, was absolutely wonderful! I highly recommend him to anyone looking to buy. All my questions were answered thoroughly and he took all the time needed for me to make my final decision. This was one of the only dealerships to not turn their nose up to me because I had a very difficult lease to get out of. Everything worked out great and now I am driving a new beautiful car :D Jenni, the Finance manager, was able to get me in and out even know time was limited. If possible ask for her if you choose to buy from here. Ash Mall and Lauren Sells in the service department are top of the line as well. They gave me any and all the information that I needed when it comes to servicing the vehicle. This dealership will be my number one choice from here on out. More
by vkoster0111
Employees Worked With
Ash Mall, Lauren Sells, Jenni Hoskins, Phil Gellman
October 21, 2016
This is the worst experience I've had with a sales person My girlfriend and I went to Kings Honda with every intention of purchasing a car. Then, we met Will Parks. This was the rudest salesperson I've ever d My girlfriend and I went to Kings Honda with every intention of purchasing a car. Then, we met Will Parks. This was the rudest salesperson I've ever dealt with. He acted, frankly, like he didn't care about us or selling a car at all! After doing my homework on the car, I was ready to negotiate and we got to numbers. He tried using the "quick numbers" tactic and wouldn't write anything down. When I finally started writing down what he was telling us, it was clear that his math wasn't adding up. Upon showing him, he insisted that "we can't break the laws of math"! - Really? What a stupid thing to say, but I digress. This continued for a bit until (using my paper) I asked if this was the best deal he could offer. He replied: "This isn't even an offer, these are just numbers on paper". At this point, I was all but done with this guy and Kings Honda. He finally got around to asking what our "magic number" was and after telling him he, using the calculator on the computer, did some barbaric backwards math and told us that we shouldn't be looking at this car because we can't afford it! I know EXACTLY what I can afford, [expletive]! This was the proverbial straw and we got up to walk out. He didn't say thank you, sorry or attempt to shake our hands or anything! To be fair, what we were asking was very reasonable, so it's not like we were being unrealistic here. This guy just didn't care to help anyone and thought things would come to him easily. It was our first time at Kings Honda and the impression left by Mr. Parks has certainly tainted our view of this dealership as a whole. My girlfriend was very hurt by how we were treated and, believe me social media is going to hear about this visit. I truly don't understand how he has a job! More
by JP
Employees Worked With
Will Parks
October 08, 2016
Sales professional??? Natalie Weaver does not know her product. She did not know the differences between models, how to operate the settings of the car and she told me I wo Natalie Weaver does not know her product. She did not know the differences between models, how to operate the settings of the car and she told me I would not have to pay a registration fee because I was transferring plates. Save yourself the aggravation and deal with someone else. More
by Aggravated
Employees Worked With
Natalie Weaver
October 05, 2016
Inexperienced, Smug, and Condescending I am new to the Cincinnati area so I don't know one dealer from the next. I buy a new car every three years or so and operate my own company in the ar I am new to the Cincinnati area so I don't know one dealer from the next. I buy a new car every three years or so and operate my own company in the area. I looked at this dealership's rating and saw some concerning comments but thought they may be isolated cases or trouble-maker customers. I have decided I was wrong about that. I am certainly not a trouble-maker customer and I had a terrible experience with this dealership. Started on the internet and received response from Melissa Bailey. She seemed inexperienced (was not listeed on the website) but got a good price. Trouble is that they had no inventory and had to get a car from another lot. Required a $500 deposit to do this although we had no documents reflecting the terms of this "deposit". Finally agreed to the questionable "deposit" but requested they sign a note saying the funds were fully refundable if we could not come to an agreement. This is when Melissa gave me over to John DeLuca. He is the reason for the "smug" and "condescending" parts of the review title. He said I would get my "deposit" back if we could not get a deal done but would not sign my document. Said, "I'm not going to pocket your money". Claimed only their corporate attorney could sign such a note (even though it said the same thing both he and Melissa said to me on the phone). So they are willing to say just about anything but don't dare ask them to stand behind their words. DeLuca then said, "Go ahead and try to find a deal as good as this one somewhere else". Wow! Does that make you want to do business here? Not me. All of us decide everyday how/where and on what to spend our hard-earned money. I will gladly spend my car dollars somewhere else this time and every other time. In this case, I had two other offers already and both agreed to match the offer from these guys. And they had plenty of inventory already so no car-transfer deposit needed. Wow! Unbelievable. Good luck if you decide to work with these guys. More
by Sperryman
Employees Worked With
Melissa Bailey, John De Luca
September 30, 2016
Service department They fixed what I needed fixed on my may car and I even got a loaner. They did a good job on getting my car back to me in a timely manner. They fixed what I needed fixed on my may car and I even got a loaner. They did a good job on getting my car back to me in a timely manner. More
by klanman0
Employees Worked With
Rick Williams
September 26, 2016
Drive out of our way to take our cars here to be serviced Ash Mall is a great service manager and we have trusted him with our cars for nearly 17 years. We followed him from another Honda dealership and now Ash Mall is a great service manager and we have trusted him with our cars for nearly 17 years. We followed him from another Honda dealership and now that we recently moved to another state, realize even more how much we appreciated having Ash as "our car guy". Ash has always gotten the repairs on our cars right the first time, offered us free loaner cars or rides, and helped us out with warranties and discounts whenever possible. We miss him greatly! More
by DinaR61
Employees Worked With
Ash Mall
September 13, 2016
Marc kowalk His was my 5th Honda that I purchased from the dealership. In the past, I had been dealing with another sales person but due to his excellent performa His was my 5th Honda that I purchased from the dealership. In the past, I had been dealing with another sales person but due to his excellent performance had been promoted. Marc has taken his place and has provided me with the professionalism and services that I had received in the past. Jenni, the financial,person was wonderful to work with. She handled everything wonderfully. More
by Spider
Employees Worked With
Jenni Hoskins, Marc Kowalk
