
Performance Kings Honda
Cincinnati, OH
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Excellent Service. Very professional I had an intermittent problem with the display above the radio going dark.Restarting the car always cleared it up. I took it in to the dealership, but I had an intermittent problem with the display above the radio going dark.Restarting the car always cleared it up. I took it in to the dealership, but they could not duplicate the problem. They spent 3 hours trying to duplicate it. I'm an Uber driver, so I had to get back on the road. The plan was for me to bring in the car, and leave it for a day. They were going to give me a loaner car. Today, the problem occured when I was near the dealership, so I went in. Brian Heisler, the service coordinator took a look at the problem, and almost immediately diagnosed and solved the problem. I have a phone mount on the dash, and while switching between apps on the phone for my Ubering, I was inadvertently hitting the day/night switch just below the phone mount, dumb me. All was correct with the car all along, just an operator error. Brian was very professional throughout the entire process. He listened to what I was saying, checked with the service technicians before I even brought the car in to see if there were any service bulletins about the problem, and came very close to diagnosing the problem the first time. Who knew it was the stupid operator? All in all, I would highly recommend this service department, and dealership, excellent service More
Tuttle is a crook We have bought one previous car from this dealership, and relatives have also bought a car from this dealership. Not again. We agreed upon a price, We have bought one previous car from this dealership, and relatives have also bought a car from this dealership. Not again. We agreed upon a price, but did not know the interest rate for a loan until we got to the finance manager's office. Jeff Tuttle. If you get drawn to see him, leave right away. The price of the car was wrong. When corrected, the bottom line number did not change. Eventually, that as fixed. Then he gave us the "best" interest rate. 3.74%. Same as our home equity loan. When I pointed this out, the rate magically changed to 2.9%. So much for best rate. Then he harangued us for about 20 minutes about the extended warranty, which we did not want. We should have left. When we go to pick up the car, there is only one key. Dealer claims other key showed a fault, they would get a new key made and we could pick it up in a couple of days. Two days later, we go to dealership, they claim key was mailed to our house. Key never arrives. Then they claim the key was not mailed. They have now delivered a key, and we'll see if it works on the car. But you can bet our next car will probably not come from these guys. And we currently have 3 Honda vehicles. More
awesome experience! George made buying a car fun. He made sure I was in the vehicle that best fit me. Very patient and full of information. Best experience I have ever ha George made buying a car fun. He made sure I was in the vehicle that best fit me. Very patient and full of information. Best experience I have ever had buying a car. More
Professional service I was recommended to Rob and the team at Performance Kings Honda by a couple of business colleagues. They did not disappoint. We knew we wanted a Hond I was recommended to Rob and the team at Performance Kings Honda by a couple of business colleagues. They did not disappoint. We knew we wanted a Honda Civic. We couldn't find the exact line and features we wanted anywhere in the region, so we wound up having to deal on a higher line of Civic. But after several rounds of informed email negotiations, we had a deal. More
Amazing Experience George was by far the best salesman I have ever worked with! He was quick to respond and pleasant to work with. He helped steer me in the right direct George was by far the best salesman I have ever worked with! He was quick to respond and pleasant to work with. He helped steer me in the right direction without putting pressure on me to buy! Had the knowledge to answer all my questions. I will definitely be working with George again in the future and referring friends and family to him! More
Wonderful Experience Phil was great!! He took the hassle out of buying a car and the manager truly offered a very competitive price to other local dealers. It was a plea Phil was great!! He took the hassle out of buying a car and the manager truly offered a very competitive price to other local dealers. It was a pleasant experience all the way around.. They did everything to reassure me and help me to feel educated about my purchase and went above and beyond giving me the time I needed without feeling pressure to "close the sale". Thank you!!! More
Great service!!! George was patient with me and answered all my questions. George was knolageable on all three of the cars we test drove! No pressure! Best car buying George was patient with me and answered all my questions. George was knolageable on all three of the cars we test drove! No pressure! Best car buying experience ever, I will definitely buy from George!!! More
2017 Honda Van Greorge was great to work with. He know the vehicle inside and out as well as the competition. He did not over pressure us and was helpful all the wa Greorge was great to work with. He know the vehicle inside and out as well as the competition. He did not over pressure us and was helpful all the way through. More
Poor Service We bought a new van in 2015 from Kings and obtained a recall notice and needed an oil change. My wife noticed that the van had been making a high pit We bought a new van in 2015 from Kings and obtained a recall notice and needed an oil change. My wife noticed that the van had been making a high pitch squealing noise on the right side, the van is under warranty, and we also bought an extra warranty from this dealership and my wife asked them if they would mind checking out why there might be a high pitch squealing noise on the right side of the van?(tires are fine) The service rep told my wife it would be $100 just to check it, a vehicle under warranty! She was a bit taken aback naturally and the service rep confirmed we would have to pay for them to find out what was wrong with our van that is under warranty! My wife comes out to meet me as I was looking to purchase a brand new CRV (from Kings Honda) and talking to a young salesman, as he is showing me the new CRV she explains to me what happened! What a great way for the King Honda Service Department to kill a new car sale! Never going to buy from this dealership again! (or have them do service work) More
Love my 2017 Ridgeline truck Worked with Natalie Yale over the internet looking for a Ridgeline truck she was quick to respond. Went out to test drive one a couple days later and Worked with Natalie Yale over the internet looking for a Ridgeline truck she was quick to respond. Went out to test drive one a couple days later and she was very helpful and knew a lot about the truck. She had me talk to Dustin the Finance person and everything went smooth and fast. They both did a great job answering questions and being very friendly and helpful. Thanks I will definitely recommend Performance Honda. More