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Performance Kings Honda
Cincinnati, OH
926 Reviews
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Showing 926 reviews
October 04, 2017
BUYER BEWARE I have never dealt with a more rude and unprofessional dealership. I have an almost 3 yr. old, a 1 year old and am 7 months pregnant so I am in urgent I have never dealt with a more rude and unprofessional dealership. I have an almost 3 yr. old, a 1 year old and am 7 months pregnant so I am in urgent need of a van that will fit 3 car seats. Back in July, I found a van meeting all my criteria online and since it was a 2 hour drive to the dealership, I contacted Performance King Honda to verify all the details. We had numerous conversations over a period of 5 hours going over everything in depth and negotiating a price. They physically inspected the van for me (or so they claimed) to insure the van had listed upgrades and that previous owner hadn’t been a smoker. Since my husband was working out of town, I hired a sitter and asked my father to drive the 2 hours with me. We obtained a cashier’s check for the agreed upon price, and asked the dealership to prepare as much paperwork as possible prior to our arrival. We were in contact with the sales manager the whole way down giving them updates on our arrival and any additional information they needed to finalize paperwork. As I was pulling into the lot I received a phone call from the manager telling me it was already sold and he wanted to "save me a trip". Since I was already their I went inside to see what was going on and was met at the door by a handful of large men all in a line with their arms crossed, straight cold faces informing me they don’t hold cars and they had sold the van. After trying to understand how this could be since I had been in contact with them for 7 hours up until arriving there, I asked to see the manager. He was sitting behind a counter and would not stand to greet me or shake my hand. He told me he has thousands of cars on the lot and there was no way to keep track of what had sold and what hadn’t. Not only did he not have compassion for me, he offered no apology, and would not take any accountability. He did, however, try to sell me a “similar” van for the same price that was “only” a year older, with “only” 7000 more miles, and did not have the $2100 in upgrades the other van had. Honestly, I cannot even be sure the original van I had come to purchase ever existed. For all I know, this was a bait and switch tactic to get me to the dealership. I had contacted the BBB and Performance Kings Honda General Manager Robert Brewster contacted me and was very apologetic. We had spoken over the phone on August 26th and he wanted to make things right by finding me a comparable van. Since August 26th, I have not received any communications from the general manager. I have called and left messages on September 21st and September 30th with no response. I appreciated his initial response but I feel like this is just word service since I have seen no action. I am now due with a baby in a few weeks and have no vehicle that can fit 3 car seats in. I have been looking for used vans since this incident but have not found anything that is comparable within 100 miles and I am not able to travel any further. More
by Unhappy Customer
Employees Worked With
Robert Brewster
September 28, 2017
Amazing customer service!! We just bought a new Honda Odyssey and have nothing but good things to say about our experience with George Tierney and Performance Kings Honda. We ne We just bought a new Honda Odyssey and have nothing but good things to say about our experience with George Tierney and Performance Kings Honda. We never felt pressured to purchase, and all of our questions were answered. George was knowledgeable and thorough. He helped us find the best model for us based on our needs! More
by Mommaof3
Employees Worked With
Jenni Hoskins, George Tierney
September 25, 2017
Purchased 2017 CRV, excellent service & experience My wife and I worked with Steve Jones (sales associate) and Jeff Miller (sales manager) throughout this process and could not have walked away more pl My wife and I worked with Steve Jones (sales associate) and Jeff Miller (sales manager) throughout this process and could not have walked away more pleased. We test drove a number of comparable vehicles from different dealers/manufacturers and by far had the best experience here. Steve was very kind, polite, and informative throughout the whole process. He came along during our initial test drive and was very thorough with what he was telling us. He was not pushy at all and did not live up to the typical car salesman stereotype. Both Steve and Jeff worked with us to get us in the vehicle we wanted and at a price/terms that we were comfortable with. Hats off to these guys and I will be back the next time my family is in the market for a vehicle. More
by Muskie Fan
Employees Worked With
Jeff Miller, Glen Standafer, Steve Jones
September 24, 2017
Quick and assertive I had been looking for a car for almost six months. George and Dustin helped find the one and made the process fast and easy. I will recommend Kings H I had been looking for a car for almost six months. George and Dustin helped find the one and made the process fast and easy. I will recommend Kings Honda to anyone that ask. They made me feel like I won a prize. Thanks, guys. More
by steven32
Employees Worked With
Dustin Jackson, George Tierney
September 23, 2017
Smooth Purchase! I was lucky to have Rob Lawson as sales professional! We completed the sale over the phone and I flew in the next weekend to pick up the vehicle. Rob I was lucky to have Rob Lawson as sales professional! We completed the sale over the phone and I flew in the next weekend to pick up the vehicle. Rob picked me up at the airport, and after the ride to the dealership, I was on my way within an hour! Everyone in the process (Christie, Dustin) were professional and courteous. I would definitely recommend Performance Kings Honda and especially Rob and his folks! More
by Ridgeline2018
Employees Worked With
Robert Larson
September 22, 2017
Car for my mother Found a beautiful used Honda Civic for my 91 year old mother. Al Glover was our salesman. You can't ask for better service, we were so well taken care Found a beautiful used Honda Civic for my 91 year old mother. Al Glover was our salesman. You can't ask for better service, we were so well taken care of. A huge THANK YOU Al Glover for all your care and attention. You're the best! More
by grandmas car
Employees Worked With
Al Glover
September 20, 2017
Good and Quick George Tierney was very helpful in the process. He even took the vehicle to our mechanic for a used car inspection since our time was limited! Quick George Tierney was very helpful in the process. He even took the vehicle to our mechanic for a used car inspection since our time was limited! Quickest car purchase we've ever made. More
by Kathy
Employees Worked With
Dustin Jackson, George Tierney
September 19, 2017
Excellent car buying experience I was starting a new car search, and was referred to Melissa Bailey at Performance Kings Honda by my daughter, who had purchased a car from Melissa th I was starting a new car search, and was referred to Melissa Bailey at Performance Kings Honda by my daughter, who had purchased a car from Melissa the previous day; I am so grateful for the referral, because I left the dealership with not only a new car, but feeling like Melissa and every other person that we encountered in the transaction actually cared about making sure they helped us get what we wanted, and went out of their way to make the process enjoyable. It was a pleasure working with the team at Performance Kings Honda, and their enthusiasm for the Honda product was contagious; I highly recommend Melissa Bailey and Performance Kings Honda to anyone in the market for a new car. More
by ARH1958
Employees Worked With
Melissa Bailey, Todd Loux, Dustin Jackson
September 19, 2017
Most professional & efficient dealership staff ever I "pre-negotiated" a purchase price over the phone with the Sales Manager, Todd, explaining my requirements for a 2004 Trade In. Upon arrival at King I "pre-negotiated" a purchase price over the phone with the Sales Manager, Todd, explaining my requirements for a 2004 Trade In. Upon arrival at Kings Performance Honda I was surprised to see the 2009 Honda Fit "sporting" a Congradulations to our new owner! Al demonstrated the features of the car to me and upon return from the test drive Todd met with to answer any questions and verify the sale. The purchase paperwork was professionally handled and I was on my way in less than 2 hours! Every purchase experience should be like this! I'm a committed Kings Performance customer. More
by Gizmogal
Employees Worked With
Al, Gary Folk, Todd Loux, Ryan Childers
September 14, 2017
Great Experience from beginning to end of purchasing process My wife and I worked with George Tierney from the beginning of the evaluation process, all the way through the purchase and follow up. George provide My wife and I worked with George Tierney from the beginning of the evaluation process, all the way through the purchase and follow up. George provided a lot of great information both while we were onsite, as well as during off hours. He was very patient and straightforward throughout the entire process. I would highly recommend Kings Honda as well as George Tierney. More
by Tommy Fette
Employees Worked With
George Tierney
