Performance Kings Honda

Bought a certified used Ridgeline. We felt like saleman Scott was bothered to even help us..get commission for our purchase. Called his and left two messages for him. A week later, still no call back. Al Scott was bothered to even help us..get commission for our purchase. Called his and left two messages for him. A week later, still no call back. Also just received email that it was time to change transmission fluid. Why was this not done during certification last week? Would NEVER buy or suggest buying from this dealership. DEFINITELY no smile on this face. More

First time car buyer- New Honda Accord- sales rep was awesome but i had an absolute horrible experience with one of their finance guys. Basically we were told a certain price walking out the door and the awesome but i had an absolute horrible experience with one of their finance guys. Basically we were told a certain price walking out the door and the finance officer decided to throw additional cost onto the final statement. He ran several different rates for us and each rate kept getting higher and higher. I literally left the place signing a paper i didn't want to also not know what my monthly payment was going to be. The whole time (3-4hrs) the finance officer was rolling his eyes didn't explain stuff that well to us.. just looking to get a sale. Me and my wife finally said screw it and signed the paper because we were just over the fact that we were done dealing with him. As a first time car buyer, i expect the experience to be exciting and smooth to say the least. Due to the finance officer I felt rushed uncertain of documents i was signing and thoroughly unhappy after my experience. There is more i could say within this experience but i think i would leave it just that. I want to be a life time customer of Honda, but wish my experience was a lot better than what we went through. If anything i believe i should get some type of compensation for what me and my wife went through!! More

Absolute fraudulent misrepresentation of a used Honda HRV. STAY AWAY FROM THESE CROOKED xxxxxxxx! I wasted my day driving 3-hour round trip for them to have sold the car just before I got there. Yeah, ri HRV. STAY AWAY FROM THESE CROOKED xxxxxxxx! I wasted my day driving 3-hour round trip for them to have sold the car just before I got there. Yeah, right! The old bait and switch. Shame on Greg Rice for his part in this deception! Never, ever deal with these people for even a small, used car! Absolute liers. More

I purchased a CPO Certified+ Civic LX Hatchback from the team a Performance Kings Honda. The experience could not have gone better or more smoothly. Dewayne Walker was great to work with, as were Ray Hatt team a Performance Kings Honda. The experience could not have gone better or more smoothly. Dewayne Walker was great to work with, as were Ray Hattar (Sales Mgr) and Steve Lienberger (F&I). We negotiated a fair deal for the vehicle and I was out the door in under two hours. I'll definitely be back when we need to purchase another vehicle. I've taken my 2018 Accord Touring 2.0 there for routine maintenance and to have a recall addressed and the service team has always delivered first-rate service. More

Do your research. Leased a 2019 Honda Accord Sport and absolutely hate it. Been in shop 3x and they act like the problem is me. I spend 1 hr minimum each week having to deal with hands free not working. absolutely hate it. Been in shop 3x and they act like the problem is me. I spend 1 hr minimum each week having to deal with hands free not working. It has a mind of its own. Kings Honda claims it’s fine. Uggghhh. Then motor on seat was bad after 100 miles. Took it to shop and they also told me all was fine. Then I had to show them it wasn’t. Then had fender bender and they don’t even have a local body shop. You have to drive to Fairfield, Ohio. Do research on dealer and car, worst experience ever with car, dealership, and overall experience. Will NEVER do business with Honda and especially Kong’s ever again. My youngest daughter wanted a Civic. After my experience, decided to give her my 2012 BMW. Rather that then do business with Honda. When I called my Sales Associate to share my dissatisfaction, he promised to speak with the Manager and call me back. That was over 6 weeks ago and no call. NICE!!!! They are consistent.....just consistently BAD! More

TL;DR: We were given a test drive which left us stranded after it was unable to restart due to a drained battery. Expressing concern about the quality of the maintenance the car received led to a very defe after it was unable to restart due to a drained battery. Expressing concern about the quality of the maintenance the car received led to a very defensive sales associate getting into our test car and speeding off mid-conversation. After speaking to a manager and receiving an insincere apology, the sales associate walked off mid-conversation again. Needless to say, the deal fell through. The worst retail experience my wife and I ever encountered. We were in the market for a brand new Honda Fit and wanted to test the Sport and EX trim levels. Upon arriving at the showroom, we were greeted by Melissa Bailey who pulled up the only remaining EX trim Fit for us to test. She mentioned to us that a dome light had been left on and that there was an issue with the infotainment system screen, but if we drove around a bit it should load and stop "spinning." At this point, we assumed that there was a computer problem but that it would resolve itself through normal use. When we hopped into the car, all sorts of dashboard indicator lights and sounds were happening as we moved slowly through the parking lot. It quickly became apparent to us that this particular car was not ready to be test driven. I parked at a nearby restaurant and turned off the ignition to see if that would resolve all the issues we were seeing, only for the car to not be able to restart. After walking back to the dealership, Melissa explained to us that the battery needed to be recharged and that we never should have turned off the ignition. Had this been explained to us from the beginning we would have understood, but the issue was described to us as though it was an infotainment system problem rather than a dead battery issue. We tried to explain this, and were met with condescension. We were asked if we'd never had a battery die on us, and when we said we hadn't her response was that we were "very young." She also explained to us that it was "like when you reboot your smartphone and it takes a minute to load everything." It felt a bit like we were ten years old and were being scolded. We're 30 years old and know how batteries work; this just wasn't initially presented to us as though it was a battery problem. Despite the above issues, we proceeded to test drive the Sport trim and spent a few minutes discussing our options. Chief among our concerns was that my wife was set on the EX trim, but the only remaining model had just stranded us at a restaurant. We realized that the dome light mentioned earlier must have drained the battery the entire time it was sitting on the lot. We drove back and explained our concerns to Melissa. If we are planning on spending 19K on a car, we wanted to ensure that it was maintained properly. A simple matter like a dome light being left on could easily be addressed by a quick check after every test drive. This calls into question the level of attention and maintenance that cars would be receiving before being sold. Her response was not sympathetic to our concerns or the experience we had. She asked again if we'd ever had a battery die on us, if we were familiar with smartphone batteries, and if we understood that sometimes kids leave lights on in cars during test drives. She then said "Stuff like this happens all the time. You've never had a problem at work before?" We felt at this point that the interaction had soured and began to tell her as such to which she responded by telling us that we were "so mean," storming off toward the car yelling "I guess I'm a terrible person!" and speeding through the parking lot in the EX model. We were left absolutely baffled at the very sharp turn the interaction had just taken. At no point in that conversation had we raised our voices, insulted her, or done anything except express our concerns about the quality of the car and our recourse should we decide to purchase it. After this experience, we went back to the showroom to talk to the sales manager Glen Standafer. He was understanding of our situation and told us that he would speak to Melissa. She returned to apologize, but it felt hollow and insincere. She excused the condescension as her "being a grandma and not being good at computers." She did not address driving off mid-conversation and we were disappointed that her reaction was to justify her behavior. While we were discussing our dissatisfaction, Melissa walked off again mid-conversation. Glen asked us if we would like to work with another sales associate. My wife responded "We'll take a day to recharge." It is ironic that the ending statement unintentionally ties so closely to the problem at hand. It's unfortunate that a day that should have ended with excitement concluded so horribly. More

I bought a 2009 Honda Accord Coupe at Kings Honda. I had the pleasure of dealing with Cory Burgin. He was very courteous and professional and very attentive to what I was looking for. I want to say thanks t the pleasure of dealing with Cory Burgin. He was very courteous and professional and very attentive to what I was looking for. I want to say thanks to Cory for working with me. I it was an awesome experience. I will be back in the future very happy. More

Untrustworthy Service and The service they provide is not trustworthy. They will service your vehicle but will damage something else so that you got to them to fix the ssue and The service they provide is not trustworthy. They will service your vehicle but will damage something else so that you got to them to fix the ssue and they will charge you for it. This are my expereinces 1) They serviced my vehicle but broke my windshield cleaner liquid nozzle. they charged my another 67$ thought it was their people who broke it. 2) when i went to fix the nozzle they discharged my AC gas. It is very very difficult to handle these people and they cannot be trusted. More

I was sold a dangerous vehicle On 2/06/20 I purchased a used 08 Tahoe from Performance Kings Honda. As I drove the vehicle home I could smell gas. Two weeks later I was having new t On 2/06/20 I purchased a used 08 Tahoe from Performance Kings Honda. As I drove the vehicle home I could smell gas. Two weeks later I was having new tires installed and the mechanic informed me the vehicle had a bad gas pump that was leaking gas. I asked him if it was dangerous to drive and he said yes. I visited Kings Honda several times hoping they would help me fix it. All I was given was a verbal estimate of around $1300 to replace the fuel pump. I had the pump replaced elsewhere for $800. When I contacted the general manager of Performance Kings Honda to inform him that they sold me an unsafe vehicle he offered me "$50 or $100" for my trouble. In March I filled a complaint with the BBB and after about 3 months the general manager offered me $460 for the cost of the pump. By then I was pretty much over it so I agreed. That was almost 1 month ago and still no check. I do not recommend this dealership More

AVOID at ALL COSTS. DON'T Waste YOUR TIME with these PEOPLE Drove an hour to view a car. Key fob did not work. The salesman helping us could not find the battery and admitted there was nothing he could do even Drove an hour to view a car. Key fob did not work. The salesman helping us could not find the battery and admitted there was nothing he could do even if he found it. Spoke with Mr. David Vines III. Asked him for another salesman who knew more about the car and he accused me of being rude and said he didn't want my business. This place is just filled with "employees" who could care less about the business and treat customers accordingly, just read some of the previous reviews. Please go to a place that appreciates your business, Kings Honda is not that place. More