Performance Honda

Roger was truly a pleasure to work with. He promptly replied with a quote to our email when expressing interest in a 2011 Honda Fit Sport. We had also contacted five other dealerships in our area via E replied with a quote to our email when expressing interest in a 2011 Honda Fit Sport. We had also contacted five other dealerships in our area via Edmunds.com. Some initially didn't quote but wanted us to come in for a test drive. Roger beat the "out to door" price on written quotes from other dealerships. As a side note, we were all set to purchase our vehicle from Jeff Wyler Colerain, but our sales experience was a huge disappointment. When we inspected the car to close the deal, the car was filthy both inside and out. There were several stains in the interior, an accumulation of bugs and debris in the hatchback door jam, a gouge on the bumper and a scratch on the door. This car had 27 miles on it! When we pointed these issues out, the salesperson never apologized or said we'll make it right, she just started cleaning the interior. You could see the frustration on her face. She finally stated a painter would fix the blemishes the following week and asked if we would close the deal today! I digressed, but I wanted to paint a picture of our holistic buying experience. To summarize our experience with Roger, we felt that he had integrity. He was truthful and honest and we felt that we weren't taken for a ride. He even introduced us to an acquaintance that was the lot looking for a low priced Honda for his niece. Roger was off on the day that we picked up our new car so Reed handled the final steps. The car was clean, no scratches! Reed took the time to explain the car's features to my wife even though he had a long-sleeve shirt and a tie when it was around 90 degrees outside. My wife was disappointed that the “Technology Reference Guide” and Honda Owners Manuals were not reviewed. This was important to her as her last vehicle was 16 years old and car technology has changed. Overall, an excellent experience and I Performance Honda will be the first dealership that I will visit when looking for another Honda! More

Our initial experience with buying a used vehicle was great. After getting the vehicle home we realized the back window vents of the van did not open. We immediately contacted Shane about this. We were great. After getting the vehicle home we realized the back window vents of the van did not open. We immediately contacted Shane about this. We were leaving town, but upon our return we contacted Shane again. We were curious as to whether or not the windows were checked during the "110 Point Inspection" before being put on the lot to sell. This call went out to Shane on Monday, July 11 and we still have not heard back from him (Thursday, July 14). We feel that the back window vents should have been in operating order (110 Point Inspection) and that the dealer should cover the cost to get them operational. If we had to rate the experience for AFTER the sale, the above numbers would be quite different! More

Performance Honda did a great job! It was a simple, honest, and hassle-free purchase experience. I will highly recommend them to my friends. Katie Sweeney and Jeff Kaplan were a pleasure to work with honest, and hassle-free purchase experience. I will highly recommend them to my friends. Katie Sweeney and Jeff Kaplan were a pleasure to work with. In addition to having the best price, they also were very attentive to my needs. More

Salesman, Joe Stenger assessed my needs and pointed me in the direction of the Touring Pilot. He showed me the vehicle and demonstrated each feature with ease, moving quickly, as it was a particularly hot da the direction of the Touring Pilot. He showed me the vehicle and demonstrated each feature with ease, moving quickly, as it was a particularly hot day. We discussed and agreed upon a price that worked well within my budget and a deal was made. Though I was a late shopper (Joe, Finance Manager, Robert Williams & Sales Manager Danny Cahill staying late on a Saturday to complete my transaction), the process was speedy and pleasant. As I was exiting the dealership in my new Pilot, and Joe was off to help another customer, Sales Manager, Danny Cahill, stopped and showed me some of the specifics on my GPS. I would recommend this dealership to anyone and plan to be a repeat customer. More

I did not go to the dealership to get a "steal". I went to get a good deal that would make possible the option of trading a 2011 minivan on a new (2011) Honda Pilot. I am not in t "steal". I went to get a good deal that would make possible the option of trading a 2011 minivan on a new (2011) Honda Pilot. I am not in the habit of trading in new cars on new cars and usually keep mine until the 250k mile marker but the minivan was just not a good fit for me (lots of reasons). So after reading that my then-current car received a 2-star on one of its safety ratings, I was hoping to switch back into a Pilot. The Internet-team "handled" my prospective purchase with an efficient pitch (that's their job) but I NEVER felt pressured, and likewise felt free to ask as many questions as I came to mind. I was actually skeptical that I could make the move without a painful equity deficiency but the Performance Group came back with a solid offer on my trade-in and a reasonable price on a car I love! I got the lecture from friends about the new 2012's coming out and how I should've worked the numbers more, but how can I complain? I did the research (both on the car reviews and pricing)and knew what I needed to pay off, what I could spend monthly, the term (number of months) and APR and this team was sufficiently transparent with the numbers for me to understand the "sales math" and to make me comfortable with my purchase. Now although I still have a big check to write on a car at the end of the month, I can do it with a smile on my face (Don't buy a car unless you can write the check with a smile on your face!). The team who helped me (Katie, Conrad, Rick and Jeffrey)were helpful, polite, and successful in brokering a good deal for me on a great car -certainly worth the drive from Burlington, KY! More

Everyone was amazing. Quality service , great team of people working with me! Great attitudes and everyone was full of energy and smiling. Could not have asked for better service and help buying my new c people working with me! Great attitudes and everyone was full of energy and smiling. Could not have asked for better service and help buying my new car!! More

This was a great place to come and buy my first new car. I've have always liked my old honda civic and I knew I would want my first new car to be another one. Bob Brewster recommended me to this dealership I've have always liked my old honda civic and I knew I would want my first new car to be another one. Bob Brewster recommended me to this dealership and Joe was a great salesperson. He was very professional, very nice, and got us a great deal and out of there in no time. More

Everyone was very helpful and patient. Our only dislike was the non-upfront disclosure of the additional equipment costs when we were negotiating the price. was the non-upfront disclosure of the additional equipment costs when we were negotiating the price. More

The sales people first listened to what I wanted/needed. Next, they worked hard to accomplish that. I believe it was a win/win deal. I left feeling good about the purchase and I did not have to fight them t Next, they worked hard to accomplish that. I believe it was a win/win deal. I left feeling good about the purchase and I did not have to fight them to get want I wanted. More

Ray and Beth Conway highly recommended you guys from the moment I told them I was looking to get a new car. I can now see why. Everyone was so friendly and helpful. Conrad was a great salesman. I didn't fee moment I told them I was looking to get a new car. I can now see why. Everyone was so friendly and helpful. Conrad was a great salesman. I didn't feel pressured into anything. I will, and already have, recommended you guys to my friends and family! Thanks for making my day! ~Kelly Hartkopf More