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Performance Honda

Fairfield, OH

2.9
678 Reviews

5760 Dixie Highway

Fairfield, OH

45014

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Showing 678 reviews

July 09, 2012

We were very pleased with Amit's attitude and professionalism. He worked hard to help me understand about all the electronics in the van. The dealership was willing to work with us on the pri More

by stegge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 09, 2012

Numerous reasons: 1. Could not get service when I Numerous reasons: 1. Could not get service when I arrived. Sat for over 20 minutes. Was paying a babysitter so I could purchase a car, so very f More

by jjcronk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Gomez
Oct 31, 2012 -

Performance Honda responded

I want to personally apologize for your overall bad experience you had at our dealership. We value every customer that walks through our doors and do our best to provide an enjoyable experience, so it disappoints me when I read reviews like yours. When a vehicle is purchased that is in transport, unfortunately things may come up that will cause delays in delivery. I hope the loaner vehicle we provide you was satisfactory while we installed the DVD player you requested and it is my understanding the trade-in information was provided to you. If you wish to speak to me further about your visit, please call me at 513-829-7300. Thank you, Robert Brewster – General Manager

July 09, 2012

Living in Louisville and looking for a particular car led me to Performance Honda in Fairfield, OH. Our experience with the entire team at the dealership was the best. Ken T. is one of the best sale repres More

by ufpcmanager2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
July 07, 2012

We were upset that 0.9% was advertised but "didn't apply" to CR-Vs. This is false advertising as far as we are concerned. That is why we wouldn't recommend this dealer. More

by nwelty
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vernon Gilley
Oct 31, 2012 -

Performance Honda responded

The 0.9% was an American Honda offered interest rate and unfortunately, we and every Honda dealership has absolutely no control over which Models have certain interest rates. While this is completely out of our control, I realize we definitely should have done a better job of communicating to you the CR-V did not have the 0.9% special. I hope this explains why the CR-V was not listed with this special offer and you’ll give us another opportunity to provide you better customer service. Thank you, Robert Brewster – General Manager

July 04, 2012

Conrad was very helpful in explaining everything about Conrad was very helpful in explaining everything about the car. He demonstrated how to use all of the features. He was very pleasant and patient More

by bigd67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Conrad
July 04, 2012

My overall experience was good!!! I would suggest that all inquiries that are received via e-mail are handled more timely. However, I am going to recommend to all my friends and anyone looking to purchase More

by consolidated
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Gomez
July 02, 2012

We are so glad we happened upon Performance Honda! Amit Kumar greeted us at the sidewalk and was very professional and very easy to talk to answering all our questions, pointing out items we needed to know More

by blueskye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amit Kumar, Reed and Mike
June 29, 2012

I had a wonderful experience with Jennifer. I did not feel pressure at all and she was very willing to work with me to see that we both got what we wanted. The financial paperwork took longer than I thin More

by raeandie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Gladwell
June 29, 2012

Very helpful sales and service. Have purchased 4 cars from this dealership and have been satisfied every time. Wait time is very short. Selection is great More

by marddkk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Sheldon, Joe Stenger, Roger Sheldon
June 26, 2012

I have given above average on the entire day experience because that is what I got. From the moment we walked into the dealership until we left around 3pm. We were dreading the this day, wheeling and deali More

by sallyakey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Gladwell and Jeff Kaplan
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