Performance Honda

Terrible experience overall at Performance Honda in Fairfield! A manager, Reed Taylor, on 2/27/13 and 2/28/13, brought me in multiple times for a bait and switch. I requested a black or dark grey Accor Fairfield! A manager, Reed Taylor, on 2/27/13 and 2/28/13, brought me in multiple times for a bait and switch. I requested a black or dark grey Accord from my initial conversation. I was given a good price but lied to about what was in stock and what was available at other dealers. I left to look at another dealer because I wasn’t sure if I was getting an honest answer. After returning from looking at the other dealer I was told I need to put $1000.00 down for them to get my color choice in. After speaking with Reed Taylor on 3/1/13 I was informed that since I left yesterday the numbers will be different because I lost my "loyalty" points when I left to go and look at another dealer. He said he would call me back Friday afternoon. I received a call back on Sunday which is when Reed explained instead of my payment being $595/month (I have documentation of this), my new payment would be $650/month. By the way, Reed told me directly that the closest car in my color was in Columbus Ohio. He showed me a "printout" to confirm what he was saying. I caught him in a direct lie when I arrived at the other dealer with several options in my color and style. I have leased from this dealership before with a great experience. This dishonesty is not consistent with the image of this dealership. I would like the owners of the dealership to know how poor the quality of their manager is. Reed Taylor's arrogance to punish a customer for looking at options is inexcusable. Then to charge a returning customer $55 more a month because of his bruised ego is laughable and pathetic. I doubt this is what the image the dealership wants to promote. I have filed a complaint with the Better Business Bureau. You should check the BBB before going to Performance Honda. More

Joe was everything you hope to find in a car salesman. He listened to our needs, and what we wanted, was not pushy, he found us the deal we wanted and made the entire process enjoyable, something that I can' listened to our needs, and what we wanted, was not pushy, he found us the deal we wanted and made the entire process enjoyable, something that I can't say about past purchases. We would recommend him highly to anyone looking for a automobile. More

The financial manager treated me like a fool. He first gave me6.9% apr which was different than 3% the sales gave me. He told me that was because I have a bad credit score. Then I said I need to.talk to gave me6.9% apr which was different than 3% the sales gave me. He told me that was because I have a bad credit score. Then I said I need to.talk to my bank and get a better one, he asked me to wait and returned with 4.5% and said that the rate would be the same as I go to my bank. I was so shocked that the apr can be modified that easily. This is my first time getting a loan and I hate cheating personally. For testing purpose, as IT people usually do, I proposed that I may get better one from tHe local credit union because my company has partnership wIth them and Todd returned 3.29 % and said no one can beat this rate. Now I knew that he has no sincere working on the best interest of his customer but manipulating me as a child. All they were doing are asking me to sign their paper work before the loan talk. Why? That is becuause after they have my signature they can give any rediculous apr to this fool!!!! This may be wrong but it is my real feeling. I left the dealer without purchasing the car even though I like the car and I am okay with the price. Haha, that was not the end of the story. The sales manager and the financial manager came out ask me if I can accept the 0.9% interest rate that they just got for me after a "big fight with their manager". Gentalman, don't you feel TIRED OF LYING? You just told me that I can get nothing because I have a bad credit and 30 minutes later I became the "creditable person" in your eyes? I feel like I am nothing but only an ATM machine in front of them.... Pathetic, right? BTW, I like the sales, larry, if I spell right. Not pushy, okay professional, nice person. I will never come back to this dealer and I am gonna tell all the people around me this story. Guys, that maybe only my personal story to a extreme case. I am not an English speaker and I am sorry for any language mistakes here that make confusion to you. Good luck with your business, performance Honda! More

Joe was honest, fair, and very friendly. He went the extra mile to get me in the car I wanted. I have always had a very pleasant experience with Performance Honda. Thank you Joe so much! extra mile to get me in the car I wanted. I have always had a very pleasant experience with Performance Honda. Thank you Joe so much! More

I had the BEST experience ever with Performance Honda! From the time I walked up until the time I left they treated me the same. Excellent customer service, great personalities, welcoming, and they are do From the time I walked up until the time I left they treated me the same. Excellent customer service, great personalities, welcoming, and they are down to earth. They continued to work on the deal until it made me happy! I have already provided 3 friends with my sales guy's info. I LOVE my car (2013 Accord EX-L), and I LOVE the fact that I got it from this dealer. My family is already talking about working with them too! I highly recommend you drop on by and see them. Tell Joe Stenger I sent you! =O) More

Quickest car purchase I have ever made! My salesman was very polite and knowledgeable. I have never owned a Honda before and was extremely impressed with the vehicle as well as the superior service. Thanks very polite and knowledgeable. I have never owned a Honda before and was extremely impressed with the vehicle as well as the superior service. Thanks Joe Stenger!! More

they are mean, insulting, put downish and over charge. they are mean, insulting, put downish and over charge. find a dealer who will be real. the used cars are so crap and who knows about the new ones they are mean, insulting, put downish and over charge. find a dealer who will be real. the used cars are so crap and who knows about the new ones. More

I recently purchased a vehicle from Performance Honda. I had been shopping around and visiting various dealerships. Performance really listened to my questions, they were very patient, and kept working wit had been shopping around and visiting various dealerships. Performance really listened to my questions, they were very patient, and kept working with me until I was satisfied. I am very pleased all around. Wonderful experience! More

Car had to go back 5 times. Each time the technicians broke something while fixing something. Now, after being told we could pay $79.95 for a "Higher Quality" oli change that only requires every 10,000 m broke something while fixing something. Now, after being told we could pay $79.95 for a "Higher Quality" oli change that only requires every 10,000 miles, they have back tracked and not gauranteed that it will go that long. If their lips are moving, they are lying. More