Performance Honda

My goal was to buy and negotiate my new Honda Accord online thru email. I succeeded with this venture with the assistance of Megan Klopfstein. Megan was great, attentive, nice and receptive to my sp online thru email. I succeeded with this venture with the assistance of Megan Klopfstein. Megan was great, attentive, nice and receptive to my special needs and timeframe. Although she had never sent an official offer thru PDF file in the past, Megan did this for me. Their price was the best in the city by $1000 on new 2013 Honda Accord EX. I negotiated the price through email and received the official offer thru PDF file. I made an appointment the next day to inspect car and sign papers. Megan had the car ready and the entire transaction was completed in less than an hour ( including financing). I would recommend Performance Honda to anyone looking to negotiate and buy a car online. It was great, quick, and easy for my busy schedule. More

Megan went above and beyond for me on this vehicle purchase. She stayed later than her shift...way later, and everyone was very accomodating and kind. They were so patient while we decided what to d purchase. She stayed later than her shift...way later, and everyone was very accomodating and kind. They were so patient while we decided what to do. It was tough because we were NOT wanting to purchase a car, but we HAD to because the other had "died". So in a hurry, and already overwhelmed, everyone came together to make it a pleasant experience in spite of. I can't say enough for all of the back and forth that Megan did for us to get us the best deal she could. The sales manager was also wonderful. They explained everything in detail and we felt we were helped in all aspects. Richard was so kind to stay around as well so we could close on the deal that night. I appreciate him so much for staying as well. Everyone deserves a huge thank you!! (As a FORMER part-time employee, I felt like I was taken care of just like any other customer would have been.) More

I had been looking for a car for my Mom for over a month. Performance had exactly what she was looking for and they were so accommodating in helping me secure the car for her. I had contacted the Certifi Performance had exactly what she was looking for and they were so accommodating in helping me secure the car for her. I had contacted the Certified Used Car Center and I told Brendan Bettis exactly what my Mom wanted in a car and her price range. I had been on the dealership's website and knew they had a few cars that might work. When I arrived Brendan was very accommodating and had one of the cars that I was interested cleaned and ready to go for a test drive. Brendan was very professional and knowledgeable about the car and answered all of my questions. After the test drive I knew the Honda Accord was something my Mom would be interested in so Brendan took me in and I met Dave Berning the sales manager. He was absolutely wonderful as well and told me he would help in anyway possible to get the deal done for my Mom. I had to contact my Mom for her thoughts and then called Dave back and told him that she was interested in buying the car. When my Mom and Step Dad arrived to pick up the car Brendan was very attentive and patient in helping my Mom get through the whole paperwork process. Brendan took care of my parents as if they were his parents!! The paperwork was quick and painless as it could be for purchasing a car. Thanks to all of the people at Performance Honda for making what is usually a stressful process a pain free experience. More

I am pleased to report that searching for a leased 2013 Honda Civic last weekend (November 23, 2013) at this classy dealership was as painless and uncomplicated an experience as was our first visit to this Honda Civic last weekend (November 23, 2013) at this classy dealership was as painless and uncomplicated an experience as was our first visit to this establishment ,in late 2005, when we purchased an Odyssey. Just as Conrad Barnes before him, Joe Stenger was as informative, friendly, and helpful a salesman as you will find anywhere. He answered all our questions and worked with us with great patience and skill. I didn't hink anyone could equal Conrad's impressive workmanship, but Joe certainly did. We will not hesitate to use this dealership again - in fact we will return in three years when we turn in the Civic for a new leased vehicle. Thank you, Joe Stenger, and all at Performance Honda! Great job! More

Jennifer Gladwell....100% customer satisfaction....friendly, helpful, knowledgeable....Now for the problems...I love the internet and everything Jenny did was top notch, but there were satisfaction....friendly, helpful, knowledgeable....Now for the problems...I love the internet and everything Jenny did was top notch, but there were a few problems that had nothing to do with her. We met with finance guy and he was very impersonable, just kind of like sign the papers and lets go. He had the interest rate wrong, being finance guy should know the current offers out there, I did and I don't work there...he had us at 1.9 instead of 0.9, he had to reprint that form....Second he wrote out odometer statement as 166 and when jenny was showing us how to work blue tooth I noticed the mileage was 54, so went back in and he was standing watching Bengals game, explained to him and we walked to his door where I stood behind him for a good 2-3 minutes while he watched bengals game from his door. He pulled the paper that someone had wrote the mileage for him and it said 54 and not 166. he never offered an apology and just said we have to redo a few of these sheets so your wife will need to come back in. we now were able to go out with Jenny and she put our tags on and we were on our way. Next we wanted a remote start (Honda genuine part) paid for it and then received a call today that we were unable to get because would not work on our car, I do not hold jenny responsible for this but someone should have checked this out or let employees know that this wont work before charging me. Jenny was on top of it and ended up getting me the rear cargo cover for the difference from honda remote start to aftermarket. Something else about Raus, I have purchased 5 new cars in my lifetime and have never been asked why I chose not to buy extended svc plan. I really paid for it anyways and I could have gotten it online for 119.00 at genuine Honda accessories website, but I went ahead and said ok. Last thing is Jenny set up svc apt for Tuesday and arranged rental car for remote start to be put on, when wife arrived rental company had no knowledge and wife once again had to wait around while they figure something out, they did find the paperwork Jenny had provided. I did not go back to Kings because of poor customer svc, and now wondering if have made the right decision with Performance, and I understand they are a sister dealership. Not asking for special treatment but just want prompt and efficient service. Feel free to contact me at 513 305-4486 for any further correspondence. I give Jenny a 100% but all other aspects around a 50% so far. Thanks Ryan Lindsey More

We originally found the automobile online which offered a free car fax. It seemed to be exactly what we have been looking for. I called to confirm that the vehicle was still available. I spoke with Britt free car fax. It seemed to be exactly what we have been looking for. I called to confirm that the vehicle was still available. I spoke with Britt a used sales rep. We advised we be arriving within a couple hours. By the time we arrived the vehicle was parked outside the door and was available for viewing. Britt was very willing to answer all questions and after a test drive we continued to close the sale. We then worked with Richard who was extremely thorough while confirming our financing. Our overall experience was very pleasant and would enjoy doing business with them again. More

I purchased a 2013 Honda Accord sedan, 6-speed manual from Performance Honda. Overall my experience with this dealership is positive. I was able to negotiate the selling price and loan terms via email, from Performance Honda. Overall my experience with this dealership is positive. I was able to negotiate the selling price and loan terms via email, which is a huge plus for me. Megan was very patient and had no problem using email. I did have to spend some time negotiating my trade-in but this is pretty typical. I was able to sign all the necessary paperwork and pick the car up the following morning. It was ready as soon as I arrived at the dealership. The reason I did not give this dealership a 5-star rating is my car is missing a small plastic cover on the plastic cowl directly underneath the front windshield. It's a small rectangular shaped opening in which a clip would be placed to attach the plastic cowl to the body of the car. The missing cover piece would then cover this opening. I did not notice it was missing until I arrived home and promptly contacted Megan. She has been very responsive in ordering a replacement piece and sending it to me. However, I am not sure if a clip should be in place as well and this piece shouldn't have been missing to begin with. Overall I recommend this dealership and would gladly work with Megan in the future!! More

I recently purchased a CRV-EX after doing much research and receiving internet quotes from various dealers. Andrew Gomez assisted me when I came into the dealership to test drive the CRV. I found him to and receiving internet quotes from various dealers. Andrew Gomez assisted me when I came into the dealership to test drive the CRV. I found him to be extremely helpful and informative. What I appreciated the most was that I never felt pressured to upgrade models or add on items I didn't want or need. In fact, Andrew suggested that if money was an issue, I could get great value with going with an LX. Wow! That was unexpected as no one has ever suggested I spend less for a vehicle! Andrew was able to match a price quote from another dealer and the trade-in value I received for my car was more than I expected due to previous experiences with other dealers. Richard Benaidrene from the finance department was also a delight to deal with. I have never enjoyed purchasing a vehicle so much! Anyone looking for a Honda needs to consider Performance and look for Andrew Gomez. I don't think you'll be disappointed! More

This is our second experience with Ken T at Performance Honda. We will come back again. The sales and service at Preformance Honda is the best in town! Honda. We will come back again. The sales and service at Preformance Honda is the best in town! More

Sorry for the not so good review. I am trouble with the loan agreement. I explained to Joe, I did not need a loan when trying to work out a deal on a used RAV4. Aflter severial hours of consideration we ag loan agreement. I explained to Joe, I did not need a loan when trying to work out a deal on a used RAV4. Aflter severial hours of consideration we agreed on a price and I was going to pay in full. Joe ask if he could go ahead and process a loan, so he could get a little " Kick Back". I agreed, to to better his position. Joe did not explain the loan was going to cost me an up front $195.00 fee. I was tired and agreed. It was my own fault for not taking one day to review the paper work. I took Joe on his honor. Now I have a loan, that I did not need, with a cost of $195.00. I am not wealthy, just prudent, well most of the time. If Joe can make some amends I will change my review. FYI Take a day to rethank your deal. Check the fine details. I should of. More